TripAdvisor Traveler Rating

Had a wonderful time! Smaller style resort with a phenomenal entertainment staff… Eric, Eddie, Jai, Paulina, Diego and team were rock stars with the activities and really helped make the trip. Our thanks to them and the rest of the staff!

We had five couples all together, two of which had stayed before. We really enjoyed the boutique atmosphere over larger Catalonia properties. The staff at various restaurants and activities always seemed to recognize us and greeted us warmly. The ten of us had varying interests, but all of us could always find something to do. Half of us went on a full day excursion organized by the staff in the lobby, which was greatly enjoyed. The activities staff (Erik, Diego, Paulina, Eddie, and Jaydin, as best as I can remember the spellings) went above and beyond, always greeting us by name and making sure we were included in the activities. The only drawback, which I acknowledge they have no direct control over, is the wind shifted and started blowing a huge quantity of seaweed onto the beach. But both visits the groundskeeping staff worked tirelessly throughout the day to ensure the impact was minimized.

Paulina, Erik, Diego, Erik & Jedid were awesome and made our days at the pool and beach so much fun. There we so friendly and helpful and played volleyball with us.

We had lots of fun with Diego, Paulina, Erik, Eddie, Jaydid playing volleyball and other games every day!!

Pros: - we stayed in a recently renovated room which was fairly nice - the beach was beautiful and the resort had a very private feel to it. The walkway through the property is beautiful. - the staff were very friendly especially the servers and hostesses in the buffet restaurant La Palapa - the food for breakfast and lunch at La Palapa was what you’d expect from a resort buffet and had lots of options Cons: - the biggest issue we had was with the the a la carte restaurants. Some were better than others but overall we were unimpressed. The filet at steakville was so tough it was hard to eat. It also felt like they were trying to cut costs everywhere through small portions. - service was also very slow at all of the a la carte restaurants. We often waited 5 to 10 minutes past our reservation to be seated and then 10 minutes for a server to show up. We did have a better experience the earlier we ate but you can’t always find early reservations - finally when we left they wouldn’t let our driver past the gate so we had to lug our bags out to the road. Apparently we had to register the driver with the hotel but this was never shared with us. Not a great way to end our stay. Overall it was not terrible but definitely not somewhere I’d recommend or visit again given how many choices there are in the area.