Catalonia Royal Tulum Beach & Spa reviews
13659 TripAdvisor reviews
Vocation couple in January
vlad6000 (Maple, Canada) on Jan 31, 2025
Good small cozy resort. Large clean room. On the way to the beach you can see Coati (looks like racoon) family . White sand beach. Very pleasant staff. Fanny animation team in Rauxa restaurant. Special thank to La Palapa staff Angeleo and Quetzabel
Excellent holiday at Catalonia Royal Resort
Yvonne P (Liverpool, United Kingdom) on Jan 30, 2025
Wonderful holiday, the entertainment crew, Tita, Abraham, Diego, Shamaz, Paulina, Charlie, Thomas provided excellent activities, lots of variety, Aqua gym, dancing classes, games and loads of laughing very welcoming and always smiling. The Best entertainment I have ever had at a resort. The Evening entertainment was plentiful with lots of variety.
FABULOUS!
Rhonda C (Leamington, Canada) on Jan 29, 2025
FABULOUS! Let me start with check-in. It was quick, pleasant and informative. I cannot remember her name that checked us is, but she was so nice. We did not upgrade when we booked but we were given an upgraded room upon arrival at no charge. The room was spacious and very clean. We were on the third floor, lots of stairs!! We were thankful that we didn't have to carry our luggage up all those steps. And they came when we were leaving to carry them down for us. Wonderful service! I would say the walk to the beach and the lobby is lengthy for anyone who has a disability. Lots of walking. They do have a golf cart that you can request if need be but unlike other resorts we have visited, there isn't a daily tram. Food was very good. We didn't have issues finding something to eat. The only downfall for us, no buffet at night meant we had to order room service one night because we were six people and couldn't find a place to reserve that had room for us. Our favourite restaurant was the Italian restaurant but the service was so bad we ended up leaving without being able to order our dessert. It just was taking too long. We are very patient people and not in a hurry when on vacation, but it was very noticeable that others that came in after us were already there and gone. We would have loved to go back there again but didn't because of the service. Rauxa show is very good. We had a great time there. Worth seeing. Our room was cleaned well all week, you get fresh beach towels every night. All in all, a very beautiful resort, well maintained, friendly staff from the check in to the bartenders and the pool entertainment. We had a wonderful vacation and would highly recommend this resort.
Superb Relaxing Resort
Alice d (Orilila) on Jan 27, 2025
We stayed at the Catalonia Royal Tulum Resort for 10 days and loved it. This is a relatively small resort, ideal for anyone who likes to relax. If you want excitement, there are regular entertainment options as well as excursions (for an added cost). We particularly enjoyed the Aqua Gym and other activities with Abraham and the rest of the Entertainment team. Painting classes were fun. The Rauxa Show is amazing. If you want a quiet place to read or rest, that is also possible. The beach is beautiful, with warm water and clean, soft sand. Seaweed drifted in for two days, but it was cleaned up each morning and then disappeared altogether. We didn’t have too much difficulty finding chairs at the beach or the pool. The pool is warmed by the sun, so it was slightly cooler than the sea on two cloudy rainy days (when the temperature was only 22 degrees Celsius), but on hot sunny days (27-29 degrees Celsius) it was lovely. Chairs at the pool enable sun or shade, as desired, and we had no difficulty finding a place to sit. The room was very comfortable and clean – staff came in each morning to make the bed, clean up, stock the fridge, and replace any towels thrown on the floor. Then they came again during supper time to replace any beach towels we left on the floor. Corridors were swept and washed regularly. Even the stone path to the beach was scrubbed. Staff (especially Quetzabel and Angeles at La Palapa Restaurant) were friendly and helpful and genuinely seemed to enjoy their guests. There was an excellent variety of food at the buffet for breakfast and lunch, with gluten-free options and something for everyone. The various restaurants in the resort each offered distinctive dishes, and we enjoyed our selections from each one. We didn’t suffer any adverse effects from meat, fresh fruit, or salads, thanks to the care taken by kitchen staff, who were seen regularly checking the temperature of food. Overall, we had a wonderful time and will be coming back in the future.
Atmosphere of happiness
P3627HBmarinas (London, United Kingdom) on Jan 27, 2025
Service, entertainment, food , staff, animation, guests, activities,Beach - all of it exceptional! Very impressed! Recommend for all ages and abilities ! Very friendly and respectful atmosphere in the hotel amounts guests and staff. You can find activities for all hobbies and ages from Pilates to painting classes. Learned my first salsa dance here.