Catalonia Royal Tulum Beach & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12558 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Missing it already!

Chris M (Strathcona County, Canada) on Sep 23, 2023

My husband and I spent two weeks at the Catalonia. Our third trip. Pros and cons .. Pros, great food, enjoyed all restaurants. Faves were Rauxa, Tapas and Grill. Staff always friendly and smiling and courteous. Special mentions to the following. Deigo from the entertainment, very kind, always included us ( even though we are seniors). Angeles from the Grill..she is lovely with a great sense of humour. Gabriel from Tapas. Excellent service both times we went. Made us feel special. Beach is beautiful as is the water. Staff make sure there is no seaweed. Everything is very clean. Other mentions go to Sharon and Daniel in gust services. Pros. We upgraded to Romance package and room. Not worth the extra money. Our room was outdated and dark. It was comfortable but lacked special things others got in their rooms. We were supposed to have wine, chocolate and fruit upon arrival. Three days before I managed to get a small plate of regular fruit, nothing special. However room was always clean. Would we go back a fourth time? Hard to beat the Beauty but resort has changed ownership since the last time we went from Italian to Spanish. Really pushing their Exclusive membership. All in all a lovely vacation but be wise how you spend your money, don't bother with upgrades unless you get renovated rooms first. Privileged is not really worth it either. It used to be a large part of the beach, now Exclusive members share that space and is roped off. Again thank you to all those that made our vacation a little more special.

TripAdvisor users rated this property 5 out of 5


Jodie M on Sep 23, 2023

We stayed at Catalonia royal Tulum for 2 weeks from 30th August 2023. We had spent a long time researching adults only hotels in the riviera Maya as this trip was for our honeymoon! Needless to say we are so happy with our choice. The hotel was everything we wanted and more. The beach was breathtaking and the hospitality was brilliant. We stayed in block 3 on the ground floor which we were relieved about not having to tackle the stairs after too may cocktails by the pool. Being on out honeymoon the hotel put a banner on our door saying happy honeymoon which was a real nice touch. The room suited our needs perfectly. Large rainfall shower. Huge US king-size bed and a large sofa too. Mini bar was well stocked with beers soft drinks and some snacks daily. The maids did an excellent job with housekeeping. I loved being on the ground floor looking into the jungle, seeing the coatis and birds. My only improvement for the room would be that it was quite dimly lit. Even with the bedside lights and 3 additional lamps on. That being said it did make for an excellent night sleep as the room was lovely and dark especially with the black out curtains. The ac worked brilliantly. The room was refreshingly cold and the large fan above the bed was a great addition. Food. The food at the CRT was honestly some of the best we have had in an AI. After weighing up the options we decided not to upgrade to the privileged status which gave you access to an addition restaurant Bloved. We found the choice in the buffet for breakfast and lunch to be ideal. Plenty of salads and fresh meat grilled to order. We used the snack bar once where I had the wings. They do have a good kick! For our evening meals we booked into whichever a la carte restaurant we fancied that night. Our firm favourites being terrace and toscana. We visited both three times during our stay. We found the service and the food to be impeccable at both places. Special shout out the the Lady who welcomes you and seats you in Terrace. Always remembered our name and room number, such a personal touch. I also wasn't to give a huge thank you to quezabelle in the buffet, wow, that woman is amazing at her job. Effecicient and so so welcoming. I also want to give a huge hello and thank you to Merli the server bringing us drinks around the pool. She's showed is so much love and her service was brilliant. Speaking to us in spanish then English so we can try to learn. That woman deserves a raise. Thanks again Merli. Sol in the pool bar makes the best banana mamma's and also remembered our drink of peach liquor and 7up! The beach and pool area is breath taking. It's worth waking up early for the sunrise. It's like nothing I have seen before. Beautiful. My wife and I also had a mayan experience in the spa. We both recommend. Easily one of the best massages we have ever had. We went out on a couple of excursions to coba and a mayan village and cenotes. We recommend tantum travel mexcio who also took care of our airport transfer. Asis is a very knowledgeable guide and with the tours being private you get a real sense of luxury but at a very very reasonable price. Thank you Catalonia royal Tulum and all of the staff for making our honeymoon perfect. We cannot wait to see you again one day. ?? PS - for any one wondering if this hotel is LGBT friendly.My wife and I were welcomed and accepted with love. This hotel is 100% fully accepting.

TripAdvisor users rated this property 1 out of 5

Bad resort

177yanar (arvada) on Sep 23, 2023

We were so excited to come here. We celebrated our anniversary and I wish we went somewhere else. We got here at 3pm so decided to walk around check it out and eat. Went to the snack shop located by the pool. Waited 25 min for service. We gave them looks and my husband came up to them asking for service. Still waited 25 min. Then another 25 for our food to come. Bad service. The drinks are a set menu. They don't make you anything crazy or whatever is not on the menu like other places. Set menu and it's not big. Then we complained about how hot our room was and it wasn't cooling off to the temperature of the thermostat. They sent someone to check it out. He said it's supposed to be like that. Only works to 74 degrees. We talked to some people by the pool that day and they said their room is cold. So they lied to us. Then at 3am that night, the power goes out to our room. We can't call anyone and we don't leave our room just in case it was intentional. Our room got up to 78 degrees. We couldn't breathe. For more than half an hour. Food is not that good. Only good thing is housekeeping. They did a good job. Rooms are basic nothing special and view from our room sucks. Go somewhere else. This isn't even Tulum and there's nicer places for less expensive. It's about 1 hour from the airport so you can only book a shuttle with your package. Your screwed if you pay there. UPDATE: our power went out twice in 6 day period. Worst hotel.

TripAdvisor users rated this property 5 out of 5

Wow what an amazing week!!

missb993 on Sep 22, 2023

My husband and I visited for a week for our overdue honeymoon. We're 34 & 35yrs and love music and dancing. So I'll start from the beginning and try to cover every aspect. Check-in: Very quick and simple. They gave us a welcome drink and a cold flannel which was lovely. Scanned our passports and gave us our wristbands. The room key is on the wristband which we found very useful. We arrived at around 10pm and were concerned we wouldn't be able to eat after seeing online that the restaurants shut at 10pm. They infact closed at 11pm. We went straight to our room which was beautiful and very clean. We wanted to change but bags hadn't arrived yet. Only took about 3minutes and the lovely man had carried them up 2 flights of stairs so we quickly changed and headed out. Room: The room was cleaned everyday and we had turndown service included with our booking so that was nice. We had plenty of space for our bags and clothes. Double sink bathroom and a huge walk in shower. The beds were very comfortable. We'd visited a friends room and theirs was the same. Pillows are very soft and also comfortable. My husband gets a bad back when we sleep in different beds but he had no issues. Nice spacious balcony with a table and chairs. There's a fridge in the room with bottled water, 2 beers and snacks which we took advantage of most days. They restocked this daily for us. Food: We had a privilege booking so had access to the beloved restaurant which had a lovely fillet steak with mash potato and gravy. It was to die for and I think we had that 3 times during the week. The lunch and breakfast menus weren't really our tastes so we had the buffet every breakfast and lunch which was lovely. All of the food is fresh and kept to a lovely temperature. The staff were checking this frequently. My husband and I were quite glad they didn't serve fries all week as we would have probably filled up on them out of habit. They had a lot of vegetarian options and plenty of meat options. My husband and I made a plate of nachos with all the toppings as a sharer in addition to our lunch plate (yes we overate lol) The restaurants were all lovely. We were very pleasantly surprised by the tapas and wish we'd gone sooner so we could go a 2nd time. We were told by a few other guests that the grill was disappointing so we didn't actually go there at all. Rouxa is included in your stay which is dinner and a show. It was very entertaining and impressive. Drinks: Service was excellent. The only times we waited was at the pool bar but that was only if it was busy. Even then it was a short wait. They'll make most drinks so don't feel like you have to stick to the menu. The alcohol was not top shelf. Even in the actual bottles they'd obviously refilled with local brands but that wasn't a big deal to us. There's always water available at every bar. There was occasionally drinks offered whilst at the beach but its in such close proximity to the pool and bars we just went up each time we showered after a dip in the sea. Entertainment: most nights its fairly calm and quite tame but they do have a pool party on Sunday afternoons (which we missed as that was our arrival and departure day) and Tuesday nights. We'd been to Rouxa on the Tuesday so we quickly changed into our swimwear and headed down. It was really fun. Dancers on boxes, DJ and staff painting faces with neon paint (think festival style). The vibe was brilliant and the pool bar staff were rushed off their feet. We had a blast!! Other evenings were quite tame but had some form of entertainment either by the pool or in the lobby area. The staff come round the pool area in the morning to invite you to stretching/aqua aerobics/ volleyball etc but aren't pushy which is appreciated. We took the kayaks out whilst there which was fun. It was a little too windy for paddleboarding unless you're experienced so we didn't end up doing that. Beach and pool: The beach is like something off a postcard. its absolutely stunning. The sand is so fine and clean, there was never a shortage of sun loungers. The sea was warm but refreshing with very clean crystal clear water. Just beautiful! The pool was heated so was very comfortable however it was almost too warm some days but I think the sun had heated it up a lot. It was like stepping into a bath in the shallower ends. Very clean and well maintained. Again, no struggle for a sun lounger. Resort: So the resort is set inside a rain forest which is well maintained. There are a lot of Coati's running about with babies which we found adorable. They run off if you get too close but they'll walk alongside you if they think you have any food so don't feed them. The whole resort is kept very clean. There are ashtrays dotted around for smokers. The pool area is set away from the closest rooms with a bridge and plenty of trees so there's no noise pollution if you don't want to partake in the evening entertainment. The shop near the pool has most medicines you'd need and fairly priced considering its inside the resort. They sell swimwear, clothes, towels, inflatables, sun creams and cigarettes. Check-out: Again, very quick and simple. We left our bags with the lobby at midday and enjoyed the beach some more. They allowed us to use an unoccupied room to shower and change before our transfer arrived which was very convenient. We want to give a huge shout out to Regina and Diageo from the entertainment team! They were so so helpful and took the time to answer any questions about the resort and give advice on how to get to and from town. Regina has such amazing energy and I don't think we ever saw her without a big smile on her face. We would 100% come back to this resort. I was a bit hesitant after reading some negative reviews but I guess some people just can't be pleased.

TripAdvisor users rated this property 4 out of 5

Gorgeous Beach

I1316TTemilyb on Sep 20, 2023

Great service, staff were very kind the restaurants werent the best but the buffet was great, beach is right up on your door step and you can use the free activities like paddle boarding snorkelling ! The entertainment team was excellent with all the activities they have around to the pool and beach, Thanks to Charley, Johnny, Diego, Regina , Paulina and Georgina x

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