We had an excellent trip with Dreams. We went fishing and brought our catch back and the chefs at Gohan’s prepared it for us in multiple ways. IT WAS AMAZING. Thery were so nice. Roniel met us when we arrived and took our luggage to our room and never forgot our names the rest of our stay and always asked us when he saw us if we needed anything. The bartenders were great and remembered what you were drinking. When you go, go to Gohan’s
A great resort.
Jan 30, 2023
We recently stayed at this beautiful resort as our first trip to Mexico. The staff were very friendly and all of the facilities were very clean and not overcrowded. They provided premium liquors at the bars which was greatly appreciated however if you are a wine drinker they provide a limited selection and charge you if you wish to have a bottle of wine in your room or left at your table. The houses wines selected are really nice and should be suitable for most wine enthusiasts. The resort has rules for dress codes and no smoking. It seemed as if anything goes which was a little disappointing. You can can get dressed up for dinner and be sat next to a guy wearing a sleeveless shirt. Not all of the restaurants are open night, however we never really had to wait for dinner despite no reservations needed. We heard various rumors about the resorts in Mexico, we didn’t run into any real concerns. Overall, great shows at night and a great resort.
Best Vacation with My Bestie and Such A Wonderful Surprise!
Jan 30, 2023
Just a quick Shout out to a few People who made our vacation stay so SPECTACULAR! Teresita Jaziel and Alondra at the Oceania Restaurant went beyond their ability to be sure My Girlfriend and I got our breakfast daily along with making sure on our last morning they hurried out with it cause we needed to be in the lobby by 7:30 am…Kudos to All of You!
There was also a person that worked diligently EVERY day from 4 in the morning to 3 in the afternoon at the Premier Pool. I hope I spell his name properly but his name is Guillermo..an Unseen Hero who is like a machine and NEVER stops cleaning and comforting everyone with clean tables alongside Your chair and changes Your towel along with a rolled towel for Your head… such a Great hard working Man… Kudos to You Guillermo!
Last but not least… Reuben… from the Premier Pool! To make it short … What a Guy! My Very Best Girlfriend planned a VERY SPECIAL Surprise for me and rented out THE BEST room in the hotel.. The Penthouse758 Room#OMG what a SURPRISE!, She had a Special ribbon made by the Sweetest Girl … the 7th floor Premier manager! She went WAY above and Beyond and Made it So Special! Such WONDERFUL Memories I will NeVER Forget! Thanks again to Reuben for the Surprise! A Wonderful place to Vacation!
Black Girl Revival 2023
Jan 30, 2023
This trip was absolutely amazing! Juan and his manager helped us with all of our needs and it was definitely A LOT of us ( 15) with all different wants and needs and the always did their best to accommodate. 10/10 would recommend!!!!
If u we’re expecting a 5 star resort you’ll be disappointed
Jan 30, 2023
The room service was ok, didn’t bring what was requested. The restaurant food was ok (3) based on taste.
Asked for maintenance and though they responded they didn’t take care of 2 of 3 issues.
Housekeeping- had to ask for tp/Kleenex/towels when they should see the need. One night they knocked on our door at 9:40pm to prepare our rooms- way too late.
The resort pool beach was lovely.
The employees were very kind and helpful.
Would suggest you move chairs back further for the fire show as the smell of the gasoline and sand spurting up were issues for us thst night.
SWA vacations ranked this resort a 5 star, in our opinion it’s a 3.2 star, so we overpaid.
They have oversized rats that are fed and cockroaches.
Cristel was a concierge and she was awesome, helpful and has such a beautiful smile and engaging! She went the extra mile!