TripAdvisor Traveler Rating

There are a lot of reasons to want to love this facility and a lot of reasons to feel the opposite. The food was definitely way below average for the price they command and the experience was night and day between our two different nights. Our first stay was welcoming and easy with great customer service. Our return stay was the complete opposite. Late check-in, room quality issues, food quality issues, customer service wasn’t in line to correct the problems. Held hostage at checkout over and Expedia billing issue and forced to double pay for the room and resolve back home so we wouldn’t miss our flight. I’d advise to stay near playa del Carmen. You’ll get way better bang for your buck there

Traveled with my husband first week of Dec ‘25. Fantastic AI resort. Only 300 rooms so small and easy to find everything. Coffee shop, ice cream shop, and bar in lobby were amazing! All A la Carte restaurants are first come first serve. (We got there early and never had to wait more that 5 mins) Staff was incredibly friendly and always eager to help. Treated us like royalty! Tons of fresh beach/ pool towels at all hours of the day. We were in a Preferred Club Marina view room with a king bed. Huge bathroom with big bright shower. Had a balcony that faced the marina and Prefered Club pool on 4th floor. Comfy bed with a great pillow menu. Really our only complaint was the beach. Although the man made wall made for zero waves, it made the water murky and unclear ( like you’re used to in that area of Mexico). The sand/ coral underfoot was also a little squishy and slimy in spots. Warm like a bathtub and great for kiddos. But I missed the crystal clear turquoise water we were used to. Town of Puerto Adventuras is incredibly safe and walkable. Try any restaurants for a change of pace, watch the dolphins play, tour the marina and definitely try a Gelato restaurant( or 2 lol). Highly recommend the outdoor market on Wednesday mornings.

Abigail and Christian from The Entertainment Team were the MVPs! Loved their energy and would return just to meet with them again ??

We visited the Dreams Aventuras resort on 12/2/25-12/7/25. We had high hopes for this resort after visiting Dreams Jade in July. We were pleased with the Staff overall, however it was a let down for most of the other areas. The food was the biggest let down. There were inconsistencies throughout the stay. The food was cool when receiving it at most of the restaurants. We went to the buffet for breakfast shortly after it opened on one of the days and it was already cold. We went to El Patio 2 of the nights and on one night the food was good, but on the next, we walked out hungry due to the quality. As for the Preferred area, the view from our 6th floor Ocean Front room was great. The other amenities however were a bit of a let down. The preferred part of the beach was no different than the non-preferred. Same chairs both on the beach and at the pools. There was only 2 days the bar opened at the beach in the preferred section. When looking at the preferred pool, I was comparing it to Dreams Jade where at Jade they had cushioned loungers, which felt like value for the extra you pay. At Aventuras you do not get that. There were a couple items on the poolside menus that you could get in comparison to the non-preferred area. The Spa service was great that we had, but we found out later that you can talk them down in pricing if you wait for the staff to come to you. We knew we wanted the service so we made the mistake of scheduling at the spa and not trying to talk them down. Overall value of preferred was not as good as Jade was. I would recommend Jade for restaurant and overall facilities. If you are a foodie, this is not your resort.

It was a great experience, Uriel was a great entertainer. He made the volleyball games fun and axcited to play. However, I couldn't find much of a veriety of seafood dishes. I wish they could add more dishes that would include shrimp and fish.