Overview
El Dorado Casitas Royale, one of Conde Nast Traveler Readers' Top 100 Hotels in the World and an AAA Four Diamond Resort, is the pinnacle of romantic seaside luxury. Nestled along the beach, El Dorado Casitas Royale is an adults-only resort designed for romance.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
203
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of champagne
- All gourmet & à la carte meals & specialty
- Mini-bar with beer, water & soft drinks refilled daily
- Full service concierge
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Turn down service
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Individual Casita Suites are unique stand alone one room buildings directly facing the Caribbean Sea
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- All of the features of the Casita Suite, relax on your water-mirror balcony and step directly into a unique lazy river that connects to the main pool with swim up bar
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on ground floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
Amenities
Gaviotas Seashore Bar
Pool
Hammock
Spa Hydrotherapy Pool
Spa Salon
Spa Salon - Pedicure Station
Martinis Lobby Bar
Kampai
Santa Fe Grill
Location
Reviews
TripAdvisor Traveler Rating
Another Great Family Vacation!
Mark V on Jul 12, 2024
This is our 4th time at the El Dorado resorts and, as always, it was amazing! There were a couple of issues that upset us, but I'll mention that at the end, and it was more of a management issue than anything else. As a member, I did notice a few changes after the split with Karisma. We did not get to pick our pillows, the scent in our room, and we didn't get the special soaps as in the past. These are very minor details, but they were nice to have and made you feel a little special. I wish they would bring those little perks back :-). Other than that, it was wonderful! The food was amazing as always. Our favorite restaurants are Kampai and the Italian restaurant in the Casitas. We didn't get to eat at Santa Fe this time, but I know it is really good too. All of the staff are amazing, and they are always greeting you with a big smile! I want to give a big thanks to our Butlers, Elizabeth and Renee. They were always checking in on us and took such good care of us. They really made our trip extra special! I would highly recommend them! Also, Benjamin, at the Casitas Bldg. 31 pool bar was amazing! He made any drink you asked for and even surprised us with new ones! The resort is very lucky to have all of these employees working there. Of course, we never encountered a bad employee, but these 3 really stood out for us. Unfortunately, we were there when Hurricane Beryl went through, so we did lose 1 day, but the other 4 days were incredible. I was so amazed at how well the resort handled everything the day before and the day after the hurricane. On Thursday, they were busy boarding up windows, removing chairs, tables and cushions, and stacking sandbags up on the beach and the day after the Hurricane they were again busy removing and replacing everything they just did! I was also very impressed with the fact that on Thursday, they closed all of the restaurants at 8 p.m. to let the workers get home to their families. They left everyone sandwiches and chips in our rooms so we wouldn't go hungry :-). Luckily the Hurricane made landfall early Friday morning and by the afternoon all was almost back to normal! The staff worked so hard getting the resort back to the way it was before, arriving very early Saturday morning. Those arriving Saturday would not have known a Category 2 Hurricane hit the day before. There were a couple of things that were very disappointing to us though. Our 2 daughters were traveling with us, and we had requested, when we made the reservation and when we checked in, that they have the room next to us. We were told they could keep us in the same building, but they were 6 rooms down. This was very upsetting to us, especially during the hurricane, because we lost Wi-Fi and couldn't get in touch with them, and we were not allowed to leave our rooms until 11 a.m. As a mother, you can imagine how stressed this made me! The worst part of it was that no one was in the room beside us so I don't understand why they couldn't accommodate our request. The other thing that annoyed us, (and this is management, not any of the staff) was the fact that they changed the terms of our membership, and no one ever bothered to let us know. We found out about it from another member at the pool bar. Apparently, we can no longer book Margaretville Resorts or Azul, which was part of our original contract. So, exotic members, make sure you talk to management. They also are now giving members $750 resort credits to be used on anything from massages, upgrading wine, excursions, etc. instead of some of the other perks we got as a member. We found out about this the day before we were to leave so needless to say, we didn't get to use it all (although we made sure we got 2 good bottles of wine at our dinner that night!). We should have been told about this at check-in, not on our second to last day from someone in the pool! Other than those 2 things, we had a wonderful time and are looking forward to October when we will be back!
Another great experience…til next time
vincenzod_OU812 (Gardner, Massachusetts) on Jul 11, 2024
Had to deal with Hurricane Beryl for a few days but the staff and grounds crew were amazing! 3rd time here. Butlers Hugo and Adriana were amazing and so helpful ! Spa at Naay, we did 3 massages this time Janeth and Gabriella did an amazing job. 32 pool bartender was great his full in for after he was moved was so so. Golf cart were available however hard to get unless we had our butlers get them. Not sure if they were limited or short staffed but we did more walking with my elderly in-laws than they had anticipated. Restaurants were great as always. Willie at La isla well known to my in-laws was great and helpful and a pure delight. Lomas drivers and staff were helpful. Our only criticism was that of the sales dept I will call them. My in-laws have been members for over 20 years and with the new changes they did not make things very clear in regards to the credits that they were given. It took my mother in law some time out of her vacation to settle and square up what was owed to her. I think they could do a better job of making it clear as to what you are getting and how you can use it along with having the staff on the same page about it because we got 3 different answers. Other than that they did try to get her to upgrade to the new Follow me and at the time we were not able to and they seemed turned off by it we did expect another conversation with them and never got it. The overall experience was amazing as usual we will return again.
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