Overview
El Dorado Casitas Royale, one of Conde Nast Traveler Readers' Top 100 Hotels in the World and an AAA Four Diamond Resort, is the pinnacle of romantic seaside luxury. Nestled along the beach, El Dorado Casitas Royale is an adults-only resort designed for romance.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
203
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of champagne
- All gourmet & à la carte meals & specialty
- Mini-bar with beer, water & soft drinks refilled daily
- Full service concierge
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Turn down service
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Individual Casita Suites are unique stand alone one room buildings directly facing the Caribbean Sea
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- All of the features of the Casita Suite, relax on your water-mirror balcony and step directly into a unique lazy river that connects to the main pool with swim up bar
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on ground floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
Amenities
Gaviotas Seashore Bar
Pool
Hammock
Spa Hydrotherapy Pool
Spa Salon
Spa Salon - Pedicure Station
Martinis Lobby Bar
Kampai
Santa Fe Grill
Location
Reviews
The process leading up to the trip was painful, but the on-site experience was as good as it normally has been.
VolfanfromNC (Denver, North Carolina) on Apr 19, 2024
My wife and I have been Exotic Club members for 8+ years, but the recent trip was our first since the split with Karisma. The reservation was booked 16 months ago thru Karisma resulting in a lot of consternation leading up to the trip including multiple calls, texts and emails from Karisma on the need to pay them when we had already paid Exotic directly. I could go on about other factors related to customer service prior to the trip, but I will refrain from sharing more details As for the actual trip, the Lomas transportation experience from the airport was excellent as we didn't have to wait for the vehicle like we normally do. I would highly recommend using Lomas especially if you have never dealt with the transportation options at the Cancun Airport. We stayed in a Presidential room primarily for the extra space in the room and in the private pool. Keep in mind these rooms stay booked. Each time we have stayed in one we had to book over a year in advance. Silva (David) and Alvaro were our butlers and did a very good job for the entire week. Alvaro is one of the best ones. Claudio also supported one night, and he was very responsive as well. It did seem that the workload on the butlers had increased, but the overall butler service was fine as we aren’t too needy. The bar service from the section 31 staff was very good as well. The food across the board was good. No drop off in quality for room service, the restaurants or the lunch options available within the Casita sections. Our only complaint regarding the bar service is that some standard American brands like Crown Royal and Woodford Reserve are not available at the resort and haven't been since 2020. Despite being a member, we couldn't make dining reservations in advance of the visit, and this is a negative. We were told that the resort is working to improve their customer service and their website that has suffered since the split with Karisma. Time will tell if this improves. Overall, we plan to go back and are optimistic the booking process leading up to the actual visit improves.
Casitas Spring 2024
20Roving (Tulsa, Oklahoma) on Apr 18, 2024
Upon our arrival, Concierge’s Gustavo and Jessie did a great job getting the room set-up right. Jessie also was very helpful on several fronts during our stay and we really appreciated her efforts. We were delighted to learn that our butlers for the stay would be Hugo and Miriam. We have had Hugo many times over the years and especially enjoy his assistance and support. Naturally we got to see Karen a number of times throughout our visit. She is such a special person, almost like part of our family. Miss Vicky prepared several very, very great lunches at 32 Grill during our stay. Marcos took very good care of us at Kampai. Felipe greeted us warmly at breakfast at Palms and was a great and attentive server. Waiters; Octavio at Wine Kitchen, Samy at Kick, Jesus at D’Italia Villas and Jario at D’Italia Casitas all served great meals and were wonderful to visit with. Finally, Nancy at Naay Spa knocked it out of the park with massages so good that I had to go back a couple of times. Once again, our trip was incredible. The Property is always so well maintained and beautiful. The staff many of which we have come to know well over the years, go to great lengths to make sure the stay is memorable and finally being able to catch-up with friends is icing on the top. I can’t think of a better place to visit.
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