TripAdvisor Traveler Rating

This was my third time here with my wife and my far this was probably the best experience we’ve had we love coming here we lovethe customer service. Everyone here is just so nice. I myself had a great time playing volleyball with Osvaldo, Alex, Maffer, DJ Chris, Jerrick, and Mauricio. Would definitely recommend everyone come experience the great atmosphere.

Our 2nd visit in 11 months…. We are not exotic members. This time we also had the private pool suite on the balcony , suite 311 lovely view of the beach, previous stay it was villa 11 not a view at all apart from the carribean resturant & Mio. We were more than happy with villa 311, house keeping amazing no complaints. It was our 45th Wedding Anniversary & also 66th Birthday, to our surprise , night turn down service decorated the bed with fresh flowers ?? fridge stocked well with Soda , beer & lots of treats, more than enough water bottles. The Resturants are all super, plenty of choice & quality. We would like to give a big shout out to the young guys & girl on the beach entertainment team… while my husband was playing beach volley ball, a guest staying in one of the Palifito bungalows became distressed in the ocean, low & behold the two young guys from the entertainment team immediately stopped the game & ran through the ocean to her assistant credit to you guys. I can not name all of the staff personally at the resort as they were all outstanding. See you again soon.

This was our first time in Mexico and the first impression of El Dorado Maroma was great! The staff are very friendly and always made it a point to acknowledge us. We stayed in the Junior Suite and were happy with it as we had a nice view out our balcony and the room was clean and spacious. The lack of hot water in the shower was less than desirable though. At times, you could only turn the hot water on full blast and it was barely warm. One of the bathroom sinks had a big crack in it but it didn't leak so it was more of a cosmetic thing. Jacuzzi tub worked well. The bed was very comfortable! . Housekeeping always made sure our room was neat and tidy. We were under the impression that our fridge would be stocked daily but i had to call to have it stocked. There was maybe one time in 5 days that they brought water/beer without us having to ask. They did however make sure that i was able to get Sprite Zero stocked and I feel they went above and beyond to make that happen!! We were only there for 5 days so the dinner choices were fine but if we stayed longer than that, it would get very boring eating the same stuff. For someone who is not a huge seafood fan, the menus were lacking. Room service was great and also had a different menu so that was nice! We ate lunch at the Taco place (the one right across from the painted mural) each day we could and it was so good! That place is a must! If you enjoy night life, this is not the resort for you. Entertainment is done at 10pm and then the swim up bars and the beach bar closes. The only place left open is Rick's Bar to which you can play pool and they have music you can listen to. Again, us being there for 5 days, it was fine but any longer than that, it would not be. The beach area is so nice and the men/women work so hard to keep it clean!! We were able to get one of the "beds on the beach" on the last full day we were there which was really nice but otherwise all the beds and chairs were full constantly. On the days they were full, we just laid our towels on the sand and laid out the old fashioned way!! I was not a fan of the Coatis that run around though. When i pay to be at a resort, i don't appreciate the animals jumping on my table while eating supper. I understand they are a problem but if you are going to offer outside dining, make sure they aren't able to jump up and interrupt our meals by taking food off our plates. If you are wanting to do the free snorkeling excursion, book it right away as it fills up really fast. We did not do the free Cenote as it was an hour and 20 min away but we paid for the one at Rio Secrete and really enjoyed that and that was 20 min away. This is a very intimate resort and overall, we really enjoyed ourselves!!

It was amazing the entire staff was perfect. Mafer of the enticement staff was always fun and remembered everyone. Cannot wait to come back.

First time at the Eldorado Maroma and we loved it! The food , staff, beach etc., were perfect. Rooms were huge and spotless and housekeeping staff were great! Loved that the restaurants were sit down service and not buffet style. I’m a picky eater and they accommodated all my requests The only small issues we had were being told by management we had to get up early in the morning if we wanted a beach chair as the resort was at full capacity and beach staff aren’t permitted to hold chairs for guests. Our booking consisted on 2 couples and two rooms but they put us both in separate buildings. My parents are in their late 70’s and were given a room on the 4th floor and 48 stairs to climb. Would definitely be getting a swim up next time instead of a private pool suite to avoid this issue in the future. We’ll be back for sure!! Shout out to Mauricio and Mafer who made our stay extra great!!