El Dorado Maroma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

8417 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

¡One of the best vacations in Riviera Maya!

Charly M on Feb 16, 2024

What an experience! Thanks a lot for making our vacation the best possible. Thanks to the bartenders, waiters and the group in general for making our experience unforgettable. To the entertainment team, Chris, Alexander, Octavio, Carlos, Hazael Jony and Adrian, thank you very much for making the activities very fun and for being patient with us in volleyball, they're incredible guys! Without doubt, we've to come back on our next vacation.

TripAdvisor users rated this property 5 out of 5

Amazing time yet again!

Craig V (Kitchener, Canada) on Feb 13, 2024

Home away from home couldn’t get any better… amazing resort with exceptional staff. Entertainment crew is the best we have experienced in our many trips here. Adrian, Alexander, Chris, Octavio, Carlos and Hazel have been great with keeping our volleyball tradition going. Daisy, Elir, Michely and Manuel have been fantastic with helping set up the beach beds. Enrique and William have been excellent butlers, always looking to help us whenever we needed. Equally important is all the wait staff in the fine restaurants. Food is great and they go out of their way to accommodate someone who doesn’t like seafood. (me). Palafitos rooms are beautiful and we enjoyed the relaxed environment. We are already booking our return trip next year!

TripAdvisor users rated this property 4 out of 5

Amazing staff and Wedding Venue.

robbo_1845 (Wednesbury, United Kingdom) on Feb 13, 2024

Just got back from a 14 nights stay at Maroma and loved every minute. STAFF Amazing, plain and simple. They bend over backwards to help you and make your stay amazing. And don't hover for tips like other resorts, although we did tip as we just think you should. Notable staff from our trip ITZA in weddings, made our trio amazing. Above and beyond in so many ways, she was the best. And she's pretty good at the Macarena aha!!! Will miss Itza. ALEX in entertainment, hilarious, fun, and always a pleasure whenever he came over. And KENNY from the bar, absolute legend! Thanks for the memories guys and the hangovers. WEDDING Stunning, we wanted the location to do the talking no tacky decor or typical wedding set up. And Maroma delivered, I'd get married there again.... although hopefully won't have to. LOCATION There's a reason it's rated so highly in Conde, the beach is stunning! Sans is like powder and doesn't burn your feet in any temperature. It's looked after meticulously by the staff, and didn't see any seaweed on our trip. As it was cleared before light. ACCOMMODATION Well this is why we only put 4/5 stars. We booked 14 rooms, and 4 had leaks, 1 no hot water, 2 had to be moved due to these being unfixable. Although the hotel do act quickly, we think that some are in desperate need of modernisation from a waterworks point of view. FOOD AND DRINK Restaurant options are limited compared to mega resorts but we liked that, all had extensive menus and food was amazing. Portions small in some restaurants, but massive in others. So always worth asking and ordering more if need to. Room Service was good and 24 hr. Drinks all premium brands which was nice. But no cider!!! OTHER Not a hotel issue but..... the member situation. OMG some people are far up there own behind with this, they feel entitled. Others are amazing g and we made some friends for life. But seeing a 40ish guy threatening an old man over a sun lounger then shouting he's a member is not something I'd want to see again. Especially as his obnoxious self was allowed to stay and the old guy left the hotel. Member or not he should of been ejected immediately. Situation handled poorly in my opinion. But all in all we lived the place, and so glad we went. Would recommend anyone go visit as you'll be happy.

TripAdvisor users rated this property 5 out of 5

Maroma is marvelous!

T9036WDcindyf on Feb 13, 2024

The staff is all fabulous with special thanks to our butlers Viktor and Julieta, concierges Giselle and Izleta, Erik @ Pepitos, Jesus @ Mio, Philipe @ Lima Lemon, Lorena in the Exotic office, and Marisela in the spa! Resort is beautiful and we look forward to coming back!

TripAdvisor users rated this property 5 out of 5

Epic entertainment staff

HarrietA62 on Feb 12, 2024

Entertainment staff were EPIC - Octavio,Alexander, Chris to name a few. Super Bowl week was so good - a lot of thought went into activities including tag rugby/tug of war etc. very cool! Thanks guys for making our holiday excellentayyyyyyyy

View All