Wyndham Alltra Playa Del Carmen Adults Only All Inclusive reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

14653 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


julsanderson on Sep 23, 2023

Absolute WORST EXPERIENCE ! I WILL NEVER GO BACK! The Food was AWFUL! That is part of the reason we go to mexico because the food is so good.. I have been to several places and NOTHING was as bad as this.. The Itialian restaraunt was supposed to be the "Best" It was cheap terrible Processed from a bag food.. ALL of the dining options SUCKED and I am SO dissapointed. Even the breakfast buffet was BAD! we found bugs in the lettuce!!! The food is obviously not prepared fresh and sits out for HOURS.. even the Chips and Salsa were BAD!! They say room service is better.. it is not.. the entire hotel smelled like a wet dog and the "Beach" is not accessiable because its brown and gross.. DO NOT STAY HERE!!! I will say the staff was great.. the food and drinks sucked and you can get a MUCH better deal somewhere else.. We actually stayed off site for a night at a different hotel because the food was so gross and we had an AMAZING experience at the Westin on Cozumel.. DO NOT STAY AT THIS WYNDHAM.. We were there for a Girls Trip, and we have all been to mexico before.. the food is sub par , the beach sucked and it smelled bad.. just say no and MOVE ON!

TripAdvisor users rated this property 5 out of 5

Best Hotel in Playa Del Carmen

Lia L on Sep 19, 2023

First time visiting Mexico and I will definitely go back. My boyfriend and I stayed 10 nights at Wyndham and cannot fault it. - lots of food choices, food and some of the best food I’ve eaten. - the BEST and most friendliest staff. They go above and beyond to make you feel at home; the ENTERTAINMENT TEAM … Christian, Manuel and Mitsy. I love all of them, but those 3 made our experience extra AWESOME. - wait staff in restaurants and around the pool, again… so lovely. Thank you ?????? - great room, great drinks… great location. I will be back Wyndham ????????????????

TripAdvisor users rated this property 4 out of 5

don't let the lack of a good beach deter you

paulburt930 (Halifax, Canada) on Sep 19, 2023

beautiful resort well located and a very enjoyable place to stay, relax and have some fun. the resort, the people and the town are amazing. it was warm but it was mexico what else would you expect. god bless the fine people of mexico!

TripAdvisor users rated this property 1 out of 5

Book somewhere else if you want to swim

raffyramos (New York City, New York) on Sep 19, 2023

The have the worst beach front in the whole playa del Carmen. It’s rocky and color was green. The small sandy part serves as the smoking area. They have 1 swimming pool on the ground level and a half pool on the rooftop. That about it.

TripAdvisor users rated this property 5 out of 5

Lovely Hotel

fiona1224 (Great Malvern, United Kingdom) on Sep 18, 2023

Lovely hotel in a great location, beach was small but very clean and quiet. Hotel staff were exceptional, always friendly and helpful. Main pool was split in 2 so if you didn't want to get involved with any activities you could escape. Food was good, always fresh fruit, snacks and drinks available.

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