TripAdvisor Traveler Rating

Beautiful hotel,excelent service and well clean.Alejandro and Alexander from Playa Collection were amazing.They sell a program wich I did not buy,but anyway I enjoyed the tour the program has.Only the buffet did not filled my expectations because it was lack of plates and even presentation.Brefkfast won the crown, a lot fruits and diversifited options.I order a chorizo taco they do not offer but the girl did it for me every morning.I bought lobster and got dissapointed, it was bad and almost out of date.I did not eat it.

My wife and I booked a vacation here in Late June. The weather was beautiful and the scenery was very nice. Getting into the hotel was stress-free and all the staff were super helpful and kind. When we had any questions at all we knew who the man for the job was, Alejandro from the playa collection. That guy made sure to check up on us when we were out and about and helped us with anything we needed. He was especially helpful when we needed help with our excursion pickup info which isn’t even in his normal job parameters. All in all the food was good, service was great, and the relaxing stress-free atmosphere was amazing. Highly recommend if you want a great destination on a budget. Side note: Luis at the check-in desk was also magnificent, helped us into our room and even gave us an upgrade on top of an upgrade at check-in.

Awesome property, all staff was great including entertainment staff. Food was good and good variety. Spa and extra dinner services were good add ons for a special event. Rooms were spacious and clean. Would definitely go back. Only negative was beach access was not good lots of seaweed on beach.

I will start if the hotel was in the beach .Stayed here 5days 4 nights upon arrival I was super excited very nice elegant and clean hotel upon waits to check in which only took about 15 was offered drinks every one was pleasantly nice. After checking in once directed to our room My friend and I traveled together so she made all he arrangements which I totally learned from never again but back to this review we were given a king room with a beach walk out . I was very very unhappy to the with the fact that it was only one bed inside the room . I didn’t travel across to world to Share a bed with someone ?? I was upset an I was ready to book my flight back home bug thanks to the Manger Miguel he fixed everything he’s a great manager from there on he made sure the remaining days were super awesome the Hotel is lucky to have him he’s a true problem solver. Also big shouts to the spa I got a mommy message was so relaxing?? The coffee shop was amazing and the Italian restaurant is a must try. The buffet was soso I’m sure it’s something to like in there . The pools we great live entertainment at night . The steak house was ok try room service a little so but they get the job done. The beach well the beach was still recovering from the storms so it’s seaweed all over. And at night the locals sneak and enjoy themselves but it was bothersome they are just making the best I guess. Diego was a representative trying to get you to buy into the vacation club he was nice and pleasant thanks again Wyndham Alltra Playa Del Carmen for a wonderful vacation

Great service. Great place to stay. 10/10 recommend. Would recommend to o everyone. Room service was great. Food was pretty good. Tacos at the beach was best food around. Don’t recommend leaving the facility.