TripAdvisor Traveler Rating

Beautiful Roman like Resort with arch ways & pillars. Spa Hydrotherapy was delightful. The buffet restaurant had various options during meal time. My member rewardship got me an upgraded suite that faced a small garden & wall that stated no mobile devices allowed. No pictures.. weird. But, I had to really inquire about the upgrade because as a rewards member, I was entitled to an upgrade. But I was initially offered a 20% discount. The app clearly stated that if larger options available, I should be offered the room.

Our experience at the resort was outstanding from start to finish. The staff were incredibly friendly and helpful, making us feel welcome at every turn. The room was spotless, the bed extremely comfortable, and the entire property was beautifully maintained. The food and beverage options were top-notch—delicious, fresh, and varied, with great service throughout. Whether relaxing by the pool or enjoying a meal, everything exceeded our expectations. We’re already looking forward to our next visit!

10/10 for food, staff, cleanliness, location to downtown, pools, drinks and basically everything. This is our second time here and we will be back!?? The restaurants include sushi, Mexican, steak house and Italian. We ate at every single one and loved EVERY MEAL! The one thing I'd say is the tomahawk isnt worth it, get the cowboys steak- it's cheaper and better. We also upgraded to try the lobster tail and shrimp- very good. Large portion and great flavor. Honestly we can't say enough to praise this resort and the staff! To please all 4 people in a group with varying ages from 55 to 21.....pretty impressive. Not a single complaint from any of us!

Four families stayed at the Whyndam Alltra Playa de Carmen first week of June 2025. The sargassum smell inside the hotel was overwhelming. Toxic and a health concern. We could not leave our rooms without smelling the toxicity the sargassum was giving off. Shame on the hotel not being transparent with incoming guests about the beach conditions and the lingering smell. My 80 yr old mother, with asthmas, stayed in her room most of the trip. The property needs updating and maintenance. The main pool need cleaning and had a brown ring on the perimeter of the pool. Sheets, cover and towels have seen there days. Very used and old. Food and Beverage were poor quality. Mix drinks tasted chemically and food was awful. Save your money go somewhere else.

Room, staff, pool, etc were all amazing. Food was good!! Lots of seaweed so most of the beach was not available. The small part of the beach that was clean, was rocky but really pretty. But that was my only complaint and they can't control the seaweed.