Wyndham Alltra Playa Del Carmen Adults Only All Inclusive reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

15016 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not the vacation stay I was hoping for

camerona92999 on May 25, 2024

Check in no good. Service was minimal and not accommodating. Seaweed ruined the beach and never cleaned. Smell ruined our beach balcony and pool atmosphere

TripAdvisor users rated this property 3 out of 5

Great location but ok resort

1994Tracy on May 24, 2024

Great location, easy access to 5th Avenue and friendly staff but rooms are small, food options are mediocre, and the strong seaweed smell and beach erosion makes the property just okay.

TripAdvisor users rated this property 1 out of 5

THE WORST. NOT A 5 STARS.

ROBERTA S on May 24, 2024

THIS IS NOT A 5 STARS HOTEL. DO BETTER. I Do not recommend staying here. My friends and I had a terrible experience at Wyndham. Rude front desk workers, the guy at the door the control the wristbands was screaming at us very rude and not professional thinking we were leaving the promises but we were actually waiting for our rooms to be ready. It was so rude that my friends ended up giving up their room here and getting a room at Hilton which is next door and it’s SO much better. Also this Hotel smells terrible. The beach you can’t access because they don’t even bother cleaning. And to finish our terrible experience no one offered to bring us to the room and carry our bags and it took forever for us to find the room. Once we found the room our keys wasn’t working. DO NOT COME TO THIS HOTEL UNLESS YOU LIKE TO BE TREATED AS TRASH.

TripAdvisor users rated this property 1 out of 5

Your safety will be in danger!~

ashleehuitt (San Diego, California) on May 23, 2024

On Sunday 5/19/24 at 10:15 pm two woman tried breaking in my room and had a key card to access it. I luckily had the extra "safety guard lock" on the inside which lets the door open an inch or two if someone tries opening it with key card on the outside. I had to call the front desk 3x to try to get a Mgr or Security to call me back in which no one did so I had to go to the Reception and demand I talk to a Mgr. Rosario Ortiz was the one who came out and said she still had not reviewed the footage although I reported it 3 hours prior. She wouldn't help investigate nor get "head of security" for me. I was checking out that morning as I had a flight out but also did not seem worth to stay longer and try to get answers as I did not feel safe and was sure the staff were the ones that set up the intrusion. I have has a case # in with corporate website at Wyndham since 5/20 and as of today (3 days later) have had no response either - DO NOT BOOK THERE!

TripAdvisor users rated this property 5 out of 5

Wyndham Alltra PDC the best stay you will ever have!

mterrana (Chicago, Illinois) on May 23, 2024

I highly recommend this property and this brand! We had almost a 3 week stay and many chances for something to go wrong. Everything and I mean everything was fantastic! The property modern and very well kept, and the rooms were oversized, contemporary, with all expected amenities and great AC. Pools and restaurants get 5 stars! What stood out was the staff, 10 stars here! Especially at the Restaurants and pool. Every one of them, highly well trained, very attentive, and committed to service. Management of all the hotel areas were on premise daily, constantly interacting with the guests and really over the top exceptional. Many thanks for the fantastic experience and getting to know you all! We will be back!!! Michael and Monica

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