TripAdvisor Traveler Rating

I stayed at this property for 10 days to relax and have fun scuba diving in local Cenotes and with the Bull Sharks. The room was clean, comfortable, and seviced every day. The refrigerator was stock every day as well. Late night room service dining was perfect. I have a great time.

From the moment we stepped out of the car, we felt like family at Wyndham Alltra Playa del Carmen! We were immediately greeted by Juan, who helped us with our bags and directed us to check in. He was very personable and funny as he walked us to our room and showed us the amenities within. He also remembered us later in the trip and helped with a delivery I had arranged for my friend’s birthday. We quickly became friends with the pool servers and bartenders - Jesus, Jose, Miguel, Isidor, Baltazar, and Tony took care of us for our trip and always remembered our drink order. We also got to try some new shots and drinks that they suggested for us (definitely try a Crazy Frog shot!). We also had a great time with Jesus and Jesus at the lobby bar in the evenings. The entertainment staff did a great job of including people in activities. We loved the foam party led by Roger and Cristian’s Crazy Game. Fatima and Alfonso made us friendship bracelets and got everyone involved with Bingo. All together they were an incredible team and we had fun every day by the pool! We also really enjoyed the Neon Show in the evening! While we were down by the pool, we met the photographers Isabel and Adrian. Isabel remembered it was my friend’s birthday and took some great photos of us! We enjoyed all of our meals for dinner, and the service was incredible throughout our stay! Ritulio at Zarape even wiped water droplets from condensation of the glassware off of the table. At Bellas, we were served by Sebastian, who had excellent menu knowledge and offered suggestions even though it was only his second day! We went to Brasas twice and had great experiences with Sandra and Raphael. Room service was always delivered quickly and was good for a late night snack. We also appreciated the Quick Delights area, sushi bar, pizza stand, and coffee shop. The service in the buffet at breakfast and lunch was always great. Our standard room was spacious enough for three people to enjoy comfortably. Upon our arrival, there were birthday decorations and a small dessert for my friend. The beach is not very large but there is a great view of it by the pool. There is also a bar on the beach (we didn’t make it down that way). The rooftop hot tub, pool, swim up bar, and sushi bar were all very nice perks.

The staff at this resort are excellent. My favorite was Carlos the yoga instructor. But overall I experienced great customer service from most of the staff. I would say that the beach could be a lot better, the rooms need an update, the food got boring after a while - the food was good overall but the dinner buffet really could use improvement such as perhaps theme nights would be good. It’s a small resort which in a way is nice if you want to see familiar faces. The lobby is underwhelming upon arrival. I had an amazing trip but it was the people who made it amazing.

Nice spot, right in the heart of 5th ave. The average age on the resort was 70 so you’re gonna be using the strip if you want to get rowdy at night. Bars shut down 10 and midnight, nothing really going on within the property. If you want a calm quiet trip this is your spot. We came down with a group for a 30th and had to go offsite every night to find the action

This is a beautiful resort with less than a 5 min. walk to the famous 5th Ave strip of many shops and restaurants . There are many little nooks and hidden rooftop bars to enjoy. The beach is also very close to the resort less than 5 min. They have a pick-up service from Cancun Airport but it is quite expensive and I think It should be better priced. We used Happy Shuttle and they were wonderful and 150,00 dollars cheaper.. I think this hotel should provide better and a more reasonable cost for this service. Since Wyndham bought this property the price has gone up quite a bit.