All inclusive

Kore Tulum Retreat and Spa

Riviera Maya 4.0

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Overview

Kore Tulum Retreat & Spa Resort is the only Adult-only all-inclusive boutique hotel in Tulum.  This property offers unique accomodations suited for couples and adults. Guests will enjoy ocean views, an extensive outdoor pool, gardens and sun terraces.  The beach club is a 5-minute walk away.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

94

Rooms

Luxury Jacuzzi Suite Gardenview
540 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Luxury Jacuzzi Suite Gardenview
540 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities

  • Adults only
Type Amenities
Gallery Lounge Bar, Lounge
Swim-up Bar Bar, Swim-up bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby available ($)
  • Room available ($)
Type of restaurant Type of cuisine Open for Additional Information
Nirvana À la carte International Breakfast, Lunch
Shangri-Lá À la carte Asian, Italian, Mexican Dinner Dress code
  • Rooms: 94
  • Built in: 2006
  • Renovated in: 2016
  • Fitness centre: on site
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Water aerobics
+52 (984) 16-10-001
120 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Jetted pools: 4
  • Cabanas: Included

Other sports

  • Bicycles: on site

Other activities

  • Daily activities: on site
  • Games room: on site
  • 24 hour front desk
  • Concierge
  • Currency exchange available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry facilities available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Tour desk available ($)

Location

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Not Good

Allicat2022 (Bloomsbury, New Jersey) on Jun 14, 2022

I just returned from a stay at Kore Tulum. I am a fairly experienced traveler and have over the years visited several all inclusives for vacation. Kore was by far the worst. My room at first glance was very nice, very large room with a cool jacuzzi on the balcony. It was however ...dirty. There were many sticky stains and crud on the table in the sitting area and on most surfaces in the room. Like someone hadn't wiped down the surfaces after the last guest. Yuck. I took down a "new" towel and found brown stains on it. Double yuck. Reported all of this immediately and it was never addressed. There was no hot water in the shower for 2 out of the 3 days. Again, reported to management. A worker came up and told me that the cold water coming out of the shower was in fact hot. This went on for 5 minutes. I gave up. Most staff although incredibly friendly and kind, did not speak any English. I called room service to find out how to get the menu and that turned into a 10 minute conversation out of the twighlight zone. I mean... i was calling ROOM SERVICE asking where the MENU was. The poor fellow had no idea what I was asking him. Again...10 minutes on the phone no answer. I know that Tulum is experiencing a sea grass problem. I understand it's hard to keep up with. However, before I stayed at Kore, I stayed at a different hotel not 10 minutes down the beach. Every morning, there were workers on the beach at sunrise raking the seaweed out. There were also what appeared to be trucks that hauled the sea grass away. My guess is that its a municipal service doing this. Not at Kore. The size of the beach is miniscule. There is room for maye 6 to 8 people on chairs set up. However because there is an inlet, and no one was doing anything to address the seaweed problem, tons of seaweed had piled up and continued to pile up during my stay. It collected garbage in it, old drink cups, paper bags, tequila bottlles, everything. And no one cleaned it. There was also a disgusting smell from it. Hard to describe like a sour salty rotting stink. Check out the pictures. Just gross. I do not understand how anyone can say the food was good. I'm not a picky eater but the food was downright disgusting. If you like boiled cafeteria food then maybe you'll love it. I had osso buco one night and almost threw up. There were slimy strings of pure fat that were attached to the meat. The nachos have Velveeta or some other kind of liquid cheese dumped on them. Not even real shredded cheese. Just a narly watery mibottles, I booked a tour for snorkeling thru the hotel for an additional fee of 120 dollars. It was one of the worst experiences of my life while traveling. I was told to be ready at 820 and that I would get to see a lagoon, a cenote and snorkel in the ocean and be "back at 12:30-1:00" to still have time to enjoy the resort... I met the shuttle at 820. What ensued after that was just pure chaos. My shuttle drove about 2 miles to a busy crowded super market parking lot. Me and 2 other passengers were then asked to get out and get on a different shuttle number 2. Shuttle 2 then went in the opposote direction and ended up at what can best be described as a shuttle depot. Taxis and shuttles pulling in pulling out. I was then told my snorkeling shuttle would be there in 10 minutes. I waited there for an hour and a half. I was literally 10 minutes away from my resort. No one could figure out how to get me on the correct shuttle. It was total chaos. I saw a lady i recognized from the first shuttle running down the street crying because they had done this to her as well. And she was told to run back up the street to catch the correct one. I finally got to the first of 3 stops for my snorkeling adventure. It was basically a large pretty blue lake called Saa Kaan. Our shuttle drivers dropped us off and said they'd be back in 45 minutes for us. They didn't even walk us down to the lake. And they spoke basically spanish only. Seemed inconvenieced to translate to english. At the lake place Saa Kaan, I slipped getting into the lake on the slime covered steps, gashed my leg (was bleeding profusely for a while), bruised my arm and ribs and in pain. When shuttle drivers returned I asked for bandaid but was told they had none. "SORRY!" Our driver now announced that we may not get to see the cenote bc "plans had changed" and we were being brought back to the shuttle depot to be transferred to yet another shuttle (number 5). He stated that it would be a "water feature" but may not be a cenote. It was by now close to 1. And we'd seen 1 site. I was about to ask the driver to just take me back to the hotel when when our shuttle was pulled over by the. Mexican police. I am not making this sh#t up. The driver apparently had bad papers or something. (They were vague in interpreting to English what was going on) The shuttle driver than got on the shuttle and told us that the police needed cash from the passengers to let us go. Our drivers stated they had no cash and a passenger came up with 20 dollars to give them and off we went. Back to the depot. At 130. Remember I boarded at 8:20. When I asked to be brought back to my hotel they told me I'd have to get a cab at that point. I knew I couldn't bare another minute trapped in this hell. I got a cab. Back at the hotel I filed a report about the experience with the tour company. And you guessed it... nothing was done. No one checked with me to see if I was ok. No one offered any kind of sympathy or apology. Just awfully unprofessional. When I got back to my room after the snorkeling tour nightmare, I immediately noticed what looked to be a noose hanging in front of my window. It was a bit disturbing. Asked management about that and was told it Maybe was from the painters on the roof. Nothing further. That night, the last night of my stay, the hotel emptied out. There really is only one restaurant and a pool bar open during the day and another weird bar strangely situated under the restaurant. There were about 20 people staying that night or so it felt. See pictures. As far as activities I did see a volley ball net set up around the pool bar on the weekend and saw some people doing water aerobics but that was it. Oh and Saturday night they had an Italian dinner outside and a Real Mexican show. (That's the name of the show). The show consisted of people dancing in costumes to pre recorded music. The lights set up on the lawn where the tables were were so bright it was almost impossible to see the dancers because of the glare. People at the table next to us were doing shot after shot if tequila and got super loud and obnoxious. This hotel was a sh#t show. There are so many other cool and amazing places to stay in Tulum. Do your research and avoid this one.

TripAdvisor users rated this property 5 out of 5

Great holiday

nell23898 (Edinburgh, United Kingdom) on Jun 14, 2022

A lovely resort with great food. There are amazing views and photo opportunities. Facilities are great and there is good entertainment on the weekends including authentic Mexican dancing and full buffet. Special thanks to Francisco for providing us with unlimited drinks, he memorised our order and brought them as he seen us getting low. Also Tita and Ulysses are great reps, so friendly and eager to get you involved in the pool activities. A great holiday in all.

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