TripAdvisor Traveler Rating

Great place to vacation. Maya beach in my opinion was the best option. Big rooms. Food and drinks all over the place. Friendly service. Quick response. The staff goes above and beyond to try and help and answer any questions. It’s 45 mins from Cancun airport so you’ll need transportation but worth every penny.

We visited Barcelo Maya Beach for five days last week and we had a blast. As we traveled with our sons (15 and 13 year old) we were looking for a resort with multiple pools and options and we found the right place. We explored the different pools, beaches and restaurants from the other hotels (Caribe/Tropical, etc) and allowed us to choose what we wanted to do each day. The complex is very big but it's a nice walk. We used the gym, Spa and jet skis but weren't able to used the kayaks due to bad weather in the last two afternoons.

We had an amazing time at the Barcelo Rivera Maya Beach Resort. Silvia from the Lobby Bar and the Pool Bar truly made our stay memorable and pleasant. The resort was very well maintained, clean, and plenty of things to do. I am very glad that we decided to stay at this property.

I had a wonderful time no problems the service was wonderful the food was delicious the staff was very friendly and kind

Unfortunately, a trip our young daughter was looking forward to so much (to be with family for a wedding), turned into our "nightmare in Mexico". When we arrived, the Premium room was surprisingly dirty, smelled musty/moldy, the balcony door would not open, and the shower leaked. We figured we could put up with those downfalls, as we wouldn't be spending much time in the room (the beach, admittedly, is beautiful). However, on the second night I got violently ill from the buffet food - the worst food poisoning I've ever experienced in my life. I thought I was going to die, to be honest. Sick all night and I could barely move the entire next day. I was only able to start venturing from the room a few days later. AND unfortunately, on my first night back out of the room, my daughter and husband both succumbed to their own food poisoning. My poor girl was violently ill all night, and stayed in bed the entire next day and following half day. We barely eat anything but bottled water and buns/bread for the rest of the trip. I spent only 2.5 days out of the dirty room the entire trip, and my daughter and I missed the family wedding. It was honestly disgusting. I just wanted to get us all safely home. In the midst of this, the hotel staff did not have any ginger ale or any mediation that could assist, and the staff even attempted to charge us for a comforter that my daughter was sick on. Unreal experience. We could not recommend this hotel to anyone.