TripAdvisor Traveler Rating

Our family of 7 (5 adults and 2 children) all had a wonderful time! The resort was very good - clean, comfortable rooms (although the double beds are small) with efficient, quiet air conditioning, well stocked and nice views. Three of our family group were in a different building and on the ground floor our first night, but we asked to be moved, and starting our second night we were all on the top floor of the same building. We didn’t hear our neighbours or any late-night revelry - a relief from our last all-inclusive stay! In addition, we heard the resort hired a large number of local people to clean up after the hurricane and we were amazed that by the 2nd or 3rd day there remained hardly any evidence of the considerable destruction. The buffets and beachside grill food was very good - fresh and lots of choices - and we especially enjoyed eating lunch at thd beachside grills because of the beautiful views and airy interiors. We were able to book 4 a la carte restaurants (Trattoria, Mexico Lindo, Tokyo and La Fuente) where we were all seated together, 3 of which were memorable experiences, and all with excellent service. The overall service everywhere was really good, and in addition to a large tip for our tables at the a la cartes, we all tipped regularly at the bars and our shared buffet tables. We attended a show every night and they were really fun - everyone involved gave it their all! Although start times were a bit late at 9:30pm, our grandkids really enjoyed them as well and they were generally kid-appropriate. A highlight of the resort was the absolutely gorgeous beach - clear water, gentle waves and plentiful sea life - we saw lots of fish, including a couple of manta rays and a barracuda, as well as quite a few sea turtles (bring snorkeling gear if you have it because the rental equipment have plastic face masks which fog up constantly). The resort grounds and multiple pools were beautiful, very well maintained and clean, as were the public restrooms. We would not hesitate to recommend this resort to adults (they have a very modern new adults-only section) and families with kids. There is so much to see and do onsite which makes for a very relaxing stay, especially for a large group! A final note: We booked this resort in February and I tracked the Tripadvisor reviews up until we went. I noticed quite a few reviews complaining about the service. We never had bad service anywhere - in fact, I would say the service was outstanding, especially considering the large number of people being served! My advice is to be friendly and patient, tip where appropriate, and (especially) don't be demanding - I'm sure you will get the same great service we received.

The most Amazing vacation I ever we ever had we enjoyed our stay since they picked up us from the airport, all the schedules, patient, service ,food drinks accommodations

Excelent experience despite the Hurricane Beryl during our stay. The most remarcable service during such of panic of the guest. The prompt restoration of the normalcy of our days after the event. No loss of power was suprising. I will not only recommend this Hotel, but I will return in the future. The staff I wish I knew all their names in the Premium lobby and the food service, they all deserve good reviews and great compensation from Owners and each guest that come across . Life guards were another staff members that deserve recognition during my stay. I wish I knew their names to give credit to each one of them. Also their housekeeping team, was on point int he aftermath of the hurricane.

Barcelo Maya Resort offers a mix of amenities and entertainment options but also has some notable drawbacks. Here’s a detailed review: Pros: Beautiful Grounds: The resort boasts stunning landscapes and well-maintained grounds. The beauty of the surroundings adds a touch of paradise to your stay. Lots of Amenities: There’s no shortage of amenities, including multiple pools and small water parks for kids, ensuring fun for the whole family. Entertainment Options: The resort provides a variety of entertainment options, such as shopping, clubs, and a sports bar with bowling (for an extra charge). This variety makes the resort feel like a city on its own, with something for everyone. Good Restaurants: The resort offers a variety of dining options. While some restaurants are better than others, Tokyo stands out as the best. Well-Maintained Beach: The beach is overall well-maintained, with plenty of palm trees providing ample shade. It’s gorgeous to look at and delightful to swim in. Cons: Overcharging: Be prepared for steep prices on anything you might need to buy. The market and stores at the resort are very expensive, which can be frustrating. Reception Issues: Upon arrival, the reception was rude, and it took over two hours to get settled in. Additionally, we did not receive the rooms we had requested, which was disappointing. Food Repetition: While the food is generally good, it tends to be repetitive. After a few days, you might find yourself craving more variety. Beach Conditions: Some sides of the beach can be quite corally. Bringing water shoes is recommended to make your beach experience more comfortable. Barcelo Maya Resort offers a beautiful setting and plenty of amenities but falls short in customer service and value for money. If you’re prepared for the high costs and potential hiccups at check-in, you’ll likely enjoy your stay. The variety of entertainment options and family-friendly facilities make it a good choice for a diverse group of travellers, and the standout dining experience at Tokyo is a highlight. The well-maintained beach, with its plentiful palm trees and inviting waters, is a major plus. Remember to pack water shoes for a more comfortable experience on the coral parts of the beach.

This hotel is paradise, the sheer size and amenities are like nothing we have experienced before. We have visited twice and stayed in both the Beach section and the Colonial. All I can say is, don't worry about which section you are in, they're all merged together and you really can't tell where one ends and another starts. We ate at all the buffets and a la carte restaurants, the steak house, French brasserie and Japanese were our favourites. The rooms were also spacious and the whole resort is generally beautiful. If would highly recommend this hotel.