TripAdvisor Traveler Rating

Upon arrival, we were told by the check-in member of staff that if we tipped him well, he would try and get us the best rooms as well as two rooms next to each other as we were travelling as two families. He also said cake and champagne would be delivered to our rooms as we were celebrating two 40th birthdays. They said they had these details on file as we had also emailed in advance about the celebrations. We gave a very generous tip. My husband's 40th birthday took place on 2nd of April. I waited, waited and waited - the whole day went by and nothing was delivered to the room to my husband to make his birthday extra special. Disappointing because I mentioned this prior via email and upon arrival, and was assured they would send cake and champagne. Rooms. The rooms are in desperate need of renovation. The bathrooms in particular. We stayed in room 2120. The bath enamel is excessively chipped. The shower is just about being held on by grout. The bath doesn't drain. Within seconds of showering, the water stops draining and the tub starts filling up. The mirror has come away from the tiles so there's lots of stones coming out from the mirror area. The beds were however, comfortable which is the only nice thing about the room. Housekeeping. It's adequate, not great. The rooms are not always mopped and we had to go all the way to reception to ask for more shower gel. Pool. The pool is grand. There are several pools for families to enjoy. As per other reviews, you do sometimes have to queue up for 20 mins which is not ideal in the sweltering heat. The sun bed situation is like everywhere else, everyone fighting to get a sunbed for the day with half the people who reserved the sunbeds, not seen all day to even enjoy the sunbeds. Beach. It's a well kept beach. The staff work very hard to keep the bench clean. I would not recommend this hotel. There's a lot of work to be done to say it's a 5 star hotel. I'd say the rooms and services are 2 star, and the resort overall a 4 star at best only because of the well kept pool and beach. I would avoid this hotel altogether if you're celebrating an anniversary, birthday, etc.

Pool bar line is 20 minutes long. 50% chance your drink will have alcohol in it. Food is not edible. Reservations are a street fight to get. Water is rationed. Witnessed two fights break out over pool chairs. Saw others guests use bare hands to grab food from buffet trays. Sunscreen is $55 per spray bottle. The beach is nice.

Five ?????????? we’ve known Irene for the last several years as we love this resort for the food, service, cleanliness, and people like IRENE! She’s friendly and accommodating and makes us feel like we come FIRST! We look forward to seeing Irene each time we visit! Say Hi to her if you see her by the pool!

This is an incredible resort. It’s clean, the food is good, and the service is amazing. Especially Cassandra at the front desk. We went for my birthday and she went above and beyond and made the day and trip very special. The resort itself is lovely and right on the beach. The rooms are clean and well maintained and the view is spectacular. There are lots of activities available at the resort and it’s only a 20 minute cab ride from downtown. More than exceeded expectations. Thank you again Cassandra!

We have had amazing pool side service by Aide Varguez all week helping us relax with our special drinks and making sure we are happy and well taken care of. Her attention to detail has been outstanding and we truly appreciate her time and help!