TripAdvisor Traveler Rating

Had an incredible time at Barcelo Maya Beach - our first family holiday with our 7yo and 4yo, we didn't want to leave! Special shout out to Miriam, Sam and Ale at the Beach Barcy Club, who made our children's experience extra special with fun activities and entertainment. Our daughter enjoyed herself so much she begged to go back the next day! A very special place with amazing staff, we're already planning a return visit. Thank you Barcelo, thank you Mexico!

Great time at the Barcelo Beach this week. Big thanks to the Kids Club especially Miriam, Sam and Ale for looking after our son and daughter. They had a great time, while we had some peace!

We were just one year married and visited nearly 10 years ago for a destination wedding. We came back with our 8 and 6 year old this summer and had a blast! The hotel has certainly aged 10 years, but the experience with kids is awesome. A special thank you to Miriam and the rest of the incredible staff of the Barcy Kids Club. They offer activities during the day and programming at night as well. Food is plentiful and the staff is very friendly throughout the resort. The Maya Beach and Maya Caribe hotel rooms are showing their age, so don't expect a really elegant room experience unless you foot the bill for premium level. We'll be back!

Just returned from Barcelo Maya Grand Resort where we chose the Barcelo Maya Beach area accommodations with access to the majority of the greater resort. My husband and I and our two daughters (16 yrs and an adult) had an amazing vacation here and definitely plan on returning again in future. For specific "loved" and "needs improvement", read the following: LOVED: - the many choices for a la carte bookings (Mexican, Italian, Japanese, Streak House,...) Steak House, Japanese, and Italian were the BEST of our a la carte choices - buffets were well stocked and when we weren't into what one dinner buffet food items, we just went to one of the others (we liked he colonial buffet which was a 4 minute walk from our Beach buffet location), this was the benefit of being on a mega resort - the pools were clean and refreshing and because there are so many, there was always a place to be where the fun was happening or find a quiet spot away from the noise if you wanted a chill day - the vibe was relaxed and comfortable - the beach was steps away from our room and although the seaweed got in the way of enjoying the ocean as much as we would have liked, it did clear up in a few days and we were able to enjoy a wonderful beach day on our last day before returning home, the constant breeze was welcome and we enjoyed a few short rainfalls that never lasted too long -the room was sufficient size for our family and we loved the garden view which was semi-private on the ground floor, beds were comfy, love the thin but heavy duvets, clean, lots of pillows, and comfortable seating area and extra bed if needed (couch turns into single bed if you remove the back cushions in the standard rooms) -the trees and gardens are beautiful and I enjoyed walking through the many paths to enjoy them, even at night, all the pathways are lit and feel magical -the entertainment was lots of fun to go t every night and we didn't realize that if there was not something in our area for entertainment on any given night that there are more theatres you can go to for alternate entertainment, we figured this out the last night and went to one in the colonial resort area (if you can, see the Michael Jackson Show...so good!) -service was really courteous and welcoming from the time we checked in to food service workers, but there were times I could see the bars were struggling to get out orders as often there was only one drink tender, that said, they always had a waiter coming to take orders whether you were sitting by the pool or in your seat at the buffet or during an evening show -we felt VERY SAFE and even felt comfortable allowing our daughters to venture out without us day and night NEEDS IMPROVEMENT: -Ugh...I hate to say this, but the Mexican a la carte restaurant was not good...EXCEPT for the Mexican creme brulee - sooo good! And we chose this because we were excited to try some fresh authentic Mexican food IN Mexico, It was bland and nothing we ordered (even fajitas) tasted like anything but a pork stir fry put on a tortilla. Super disappointing here. We would like to suggest to have some Mexican grandmothers or mothers in the kitchen to teach the cooks how to make traditional Mexican dishes - this is what people come there for! ;) - Maya Mall and the lobby gift shop was a huge disappointment. We are from Canada and the price conversions were astronomical. We were really craving snacks in our room and so we went to the lobby store to get one large bag of plain Lays potato chips and a container of Pringles - $30!!! We didn't notice the exchange until we checked our bank account back at the room. This is outrageous. In addition, 90% of the stores in the mall sell the same things at a huge price tag. My daughter wanted a small leather bound journal and with the conversion, it was over $100! Nope. Finally, we tried the Mexicana Plaza and were constantly hounded to purchase items by several of the venders until we became so overwhelmed that we left without buying anything. We may have bought more if we were given time to browse and try to find a good deal. - Constant morning calls to our room from someone who wanted us to join their Barcelo loyalty program was not appreciated. We are on vacation and for the first 4 days we were awaken by calls when we were trying to sleep. Finally, we had to tell them to stop and thankfully, they did stop after day 4. -We did need to ask for 4 bottles of water per day to be restocked as we were four people in the room. Because it is so humid and hot, you are constantly needing to drink water and the 3 bottles a day was not suffice. That said, when we did request things like toilet paper, towels, water, etc. we did receive them quite quickly -the room and blankets always felt humid and damp because there is no bathroom ventilation, BUT, I figured out a trick that helped, turn the vent fan inside the room door on high for the duration of your stay instead of using the AC function - your room still stays cool but greatly removes some of the humidity and damp blankets. it would be great if Barcelo had some dehumidifiers on hand for guests who request them -more non-fee activities would be appreciated - our family spent over $7000 for our all inclusive trip and we shouldn't have to pay to rent a basketball to shoot hoops, Barcelo is a billion dollar family owned global hotel chain, surely you can allow your all-inclusive guests to access a couple bowling games and a basketball as part of the all-inclusive stay... -room snacks need to be improved - one package of peanuts for a family of four does not qualify as courtesy room snacks -because guests can't take food outside of the buffet or beach grills, it would be nice to provide better room snacks or even bowls of tacos and salsa at the evening shows on the tables or to order from one of the waiters At the end of the day, none of the above were deal breakers and we are planning to return with friends and family in future. We hope that some of these issues and courtesies are ironed out at some point. We did hire someone local to do a Walmart run for us so we didn't have to pay the resort snack prices and they delivered us chips, and other items at a fraction of the cost to the resort for us. Thank you, Barcelo Maya for providing us with a place to make memories with our family. Our adult daughters wants to return in December already! All in all, you do offer a beautiful resort in your beautiful country. Thank you, Barcelo!

Such a fun family vacation! ???? We had an amazing time at Maya Beach! The all-inclusive experience was so much fun, with great activities, a wonderful atmosphere, and lots to enjoy as a family. A special shoutout to Nayma from the entertainment team, who really made our experience unique. She was so kind and playful with our kids, especially our daughter, who absolutely adored her! She always wanted to dance and play with Nayma during Zumba and other activities. Nayma brought such positive energy and was always making sure everyone was having a great time. Nayma was truly one of the highlights of our vacation, and our family will always remember her! ??