TripAdvisor Traveler Rating

We had a wonderful overall experience at Barcelo Maya Beach! The grounds were very nice, room was clean, service was fantastic! Stefany at the premium lounge was very helpful and kind. We will definitely be back!

Was very attentive! Remembers our drinks, gives good shots, and is very accommodating.

The resort is beautiful and the staff are helpful. Our room was comfortable with a view of the garden. Food is average. It’s difficult to book the restaurants if you want to eat before 8pm and aren’t a premier tier guest. The main reason for the low rating is that I slipped on the wet tile near the towel desk by the main pool and had a very hard fall. (No, I wasn’t drinking.) I’m over 60 and none of the staff came to help or check on me. They just stared while another guest came and helped me to my feet. The fall resulted in bruises and a shoulder injury. Another guest severely cut her foot on broken tile at that pool and the hotel was going to charge them $1000 to rent a wheelchair. There were no visible lifeguards at any of the pools the four days we were there. Staff did not write up an incident report or offer any care. All of the tile walkways in the resort are extremely slippery.

I had a great stay, the food was fine, the drinks were excellent, the beach was huge & walkable, not too crowded during my stay. The weather was exactly what you look for in a tropical vacation. The sea was sometimes choppy but I did manage to snorkel many days and see lots of fish. The room and common areas were clean, and the staff was nice. I took a recommended tour from the hotel to a local heritage site Tulum, had a great time & experience, a nice change of pace & scenery from the beach activities. A special shout-out to the staff. I discovered I had left my ring in the room after departure. I reached out to the front desk while at the airport and they immediately dispatched someone to the room and found the ring, and sent a picture as proof. They then arranged a pickup & delivery with a local courier company. I, of course had to pay for the shipping, but their customer service really saved the day and I appreciated their effort.

Great place to bring your family. I found there was lots for the kids, whether it was pool options, mini golf, go carts. So many thing for them and that’s what I was looking for. As a family we all had a blast !