TripAdvisor Traveler Rating

Incredible resort, excellent people and service, and best food of any all inclusive we have been to. Will be our go to in the futur

Lots of options and areas for families with small children. The evenings were quiet and pretty chill. Not a great option if you are looking for a party resort.

April 23rd-May 2nd 14th time to MX, 22nd time to Carribean Couple: 52 yrs & 55yrs Would not return, better properties in MX. Pros: Spa: Modern, clean, reasonably priced. MUST check out their complimentary Hydro Therapy when booking a service!! Received 40% off a second service.  Shopping Atrium: Modern, spacious, exciting family activities. Good sports bar, AMAZING Mall Bar for evenings - best drinks & service we found.  Modern stores & nearby 'local stalls' where prices are negotiable. Bathrooms: No matter where you are they are CONSTANTLY CLEAN :) Reservation restaurants: Easy to book, no lineups and the only place for a truly hot meal. Steakhouse was booking into the week AFTER we left.  EL Cielo Adults Only pool: Hidden gem we found by accident. $20/days private bed/hut reservation with good availability.  Private bar with IMMEDIATE service, own bathrooms and towel exchange for the approx 40 people there at any given time. Cleanest pool. Book at the pool if you want a bed, lots of chairs available  Water in rooms: Instantly hot, good pressure Access/seating: Lots of paths, and spots to sit everywhere throughout the resort. Dedicated smoking areas which are outdoors Lobby change rooms: Excellent! Clean, modern,  fresh towels & showers , open to use upon arrival & departure. Very handy!  Kids: Entertainment schedule, daycare area, mini buffets and dedicated pool areas all well appointed IMO. Lots of activities in the mall area for older kids like Go Carts, Bowling,  Puzzle Rooms, Video Games, Mini Golf, etc, etc for rainy days.  Cons: Room A/C: Could not get it below 24C, climbed to 25.5C by last day. Locking maid out helped (as they have to keep the door open while servicing, but not sustainable to not have your room serviced). Pulled totally clogged A/C filter which helped, as did keeping bathroom door closed.  Food: The worst buffet food in ALL of my 14 times to MX. Taste and selection were great. BUT Hot food not hot, reco touch container to test temp, get to buffets when they open and leverage fresh pasta and omelet bars. Hygiene in restaurants is weak (i.e no tables being wiped, ever) Sick with diarrhea on Day 3 so avoided salad bars after that. Violently sick with vomiting on Day 6 Gift shop has an 'Immodium' with Antibiotics which is amazing ??  Pools: Cloudy water, little to no music or entertainment, terrible bar service & drinks. Smelly wind off the beachfront. Stick to the Maya Caribe beach pool for some life & proper bar service  Beds: Hard but clean. PILLOWS ARE A JOKE. Beach: Working hard to manage the national emergency which is Sargassum,  you will find it cleanest at Colonial beach BUT the 'sand' is awful! Feels like rocky dirt. And under the THIN layer of this sand is 100% cement at Beach/Caribe location. The water is so dirty/murky that you cannot see all the random & jagged rocks upon trying to enter the water. Ankle busters.

We had an amazing time. We highly recommend a family vacation here. Lots to do see and do. The place is clean. The grounds are well kept. And the staff are lovely and very hard working.

It started to smell very bad ..........................................................................