TripAdvisor Traveler Rating

Hotel is very clean and well maintained. Buffets are decent, amenities are good. Beach average and service disappointing.

I have been to Barcelo five times (Tropical mostly and Colonial) with zero problems. First time at beach. Lets start with the positive. The grounds are impeccable and the staff for me are very nice people. Now the bad.. the beach has changed probably just naturally but still it was very rocky and there is a steep incline to even enter the water. The sand is also very hard and not soft at all. Food is mediocre, it was best at a restaurant. But the lines were incredibly long for food. Also the family member I was with really wanted to do water aerobics. It wasn't posted anywhere we asked no info. Finally we go to Caribe pool where it was all along with no indication that we could go there. and now the very bad.....our room had bugs. I noticed on night two. On the main counter were these tiny little SPIDERS. all over the main counter. And then some sand fleas on top of that. I'm sorry but that is inexcusable in my opinion. We were extra careful with our things after that. Housekeeping clearly didn't see or care. They hardly cleaned anyway, never replaced a simple bar of soap. And our fridge was broken, but I went to get something in there and there were sand fleas all over. So there it is. Bugs in the room is a big no for me. And we will not be returning.

Not a resort I would return too. Info had me believe all amenities were at the Maya Beach instead of spread out on the Barcelo properties

My husband and I stayed at Barceló Maya Beach expecting a relaxing, high-quality experience, but our stay was significantly impacted by staff behavior and poor organization. At check-in, we were assigned three different rooms, all of which were already occupied. After returning to the front desk multiple times, a staff member spoke to a coworker in Spanish and referred to us as “stupid,” assuming we would not understand. One of our companions is a native Spanish speaker and clearly heard the remark. This was extremely unprofessional and uncomfortable. From that point forward, interactions with staff felt dismissive rather than welcoming. The issues continued at check-out, where airport transportation was poorly managed. Despite arriving early for the shuttle, we experienced long delays, were briefly boarded and then were aggressively removed from a bus by staff, claiming to us that we did not check-out properly, nearly missing our flight. Staff members later boarded the second bus we got on to raise their voice again at me and my husband, threatening that the hotel will not take accountability if we miss our flight, shifting blame rather than addressing the logistical failure on the resort's part. I had called the front desk that morning to conduct a proper check-out, the check out was never logged properly, hence the chaos that ensued. The resort itself is beautiful, but a property of this caliber should be matched by respectful, professional service. Unfortunately, that was not our experience.

The beach is coral, it’s not sandy, it’s mostly like a dirt road, when entering the ocean you have to walk over sharp and slippery coral boulders, it’s dangerous. When swimming, I noticed a rotten egg odour, I stopped using the beach and ocean, worried about injuries and exposure to sewage.