Barceló Maya Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

15524 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Barcelo Holiday

Babei1980 (Richmond, Canada) on May 10, 2024

My family and I spent two weeks at this beautiful resort and enjoyed every minute of it. Thank you Julio Castellanos and the Barcelo team for a fantastic holiday. We will definitely be coming back and look forward to our next vacation at Barcelo.

TripAdvisor users rated this property 4 out of 5

Barcelo Maya Beach Resort

Joti M on May 09, 2024

The resort is absolutely beautiful! The rooms however need major updates as they are same as when we visited 21 years ago at the same resort( Maya Beach). Also, compared to another resort with the same star level I’m another area of the Caribbean there were some activities and services missing on the beach and poolside. All in all a great resort but we definitely will be trying another chain/ exclusive location for our next trip. The excursions were absolutely amazing and well worth the early wake up but could have been more affordable.

TripAdvisor users rated this property 3 out of 5

inexpensive holiday and don't mind kids and a great beach

Duane T (Kitchener, Canada) on May 09, 2024

i primarily went there to dive. the dive shop people are very friendly, however the dive boats can be crowded. the diving is average. the beach resort itself has one of the best beaches i've been to in mexico it is long running along the 6 resorts with the sand easy to walk on. there is a pathway that runs parallels to it for those who have mobility issues but want to still see the beach. the average age is about 35 and younger and there are a lot of kids under 10. the room was ok nothing special the food ok. my biggest issue was the entertainment it was not worth going to i expected better quality. there wasn't a lot to do at night. the tv had about 3 english channels. the service i found was lack luster however the buffet at colonial/tropical had better service with nicer waiters. if you're looking for an inexpensive holiday and don't mind kids and a great beach this is it.

TripAdvisor users rated this property 2 out of 5

Barcelo Maya Beach is way below average!!

Michael C (Medicine Hat, Canada) on May 07, 2024

Well this was my 4th trip to Mexico and the hotel we stayed at was the 'Barcelo Maya Beach'. This was NOT very good. This hotel specifically was the worst of all 4 in the resort. We got to our room and there was only 1 bed, the bathtub was dirty, the TV didnt work, no extra blankets (for the couch), the key cards didnt work, there was hardly anything in the "stocked" fridge 2 beer, 2 pop, 2 water. The next day the desk manager upgraded our room but seemed upset that he had to do it. I told him we spent alot of money to be here. The food although there was a wide variety was mostly cold. Breakfast had cold eggs unless you wanted to stand in line for an omlete made in front of you. All the rest seemed to prepared hours before. Lunch and dinner were the same, however alot of processed and store bought food. The pool had zero music at all, however you could faintly hear the music comming from the sister resort 'Barcelo Maya Caribe'. The pool bar mostly had only 1 bartender named Luis. This man must hate his job because he never spoke, never smiled and when you tipped him he just took it and said nothing. The beach there was very large and that was one great thing! ...All in all im only giving this hotel 2 stars because the pictures and representation before you go do not match what you actually receive. Very disappointed, do not reccomend it and will not be back...for sure.

TripAdvisor users rated this property 4 out of 5

Overall a very good resort

Kim M on May 06, 2024

We’ve been to several resorts in Mexico and this one was one of the best! Here’s a few things that you should know if you plan to go there. First, men have to wear pants at the A La cartes! I don’t understand why men can’t wear golf shorts with a collared shirt. Women can wear anything and I mean anything!!! Ridiculous rule that needs to be changed. Second, anyone with mobility issues should not go to this resort. It’s a big resort with lots of walking and only has bus to use between the connected resorts. Lastly, it’s a step into the water over some rocks to get in the ocean at the maya beach one. Water shoes are a good idea. The biggest reason why I didn’t give this resort 5 stars was the constant problem we had with our room keys! It became a joke with the other couple we went with on how many times we’d have to go to the lobby to get our key cards working again (we stopped counting after 10 times)! We were in the Coba building. Very central and great location but the key problem was a real pain in the a&$. A big shout out to Maria Dzul in the lobby bar! She was one of the best who made fantastic drinks and should be there all the time at the bar! Side note, the lobby bar ran out of Kahula on our last night. We are in Mexico and we can’t get Kahula??!!! Very disappointed. We found most staff to be friendly and had no issues. We had a great time. Thank you to all the staff and workers at the Maya Beach Resort??

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