TripAdvisor Traveler Rating

This all inclusive has everything you need if you want to just relax and not worry about anything. The staff were friendly, our hotel room was clean, the grounds were really well maintained, the food was good. This was excellent value for money spent.

We are satisfied with everything.The vacation was wonderful. The staff and employees were at the highest level. Thank you to everyone.

I’ve been to Riviera Maya over a dozen times. This is the first time I have disliked a resort. We tried to make restaurant reservations on the first day we arrived. They told us that restaurants were based on availability, and that there was NO availability for our week stay. They told us we could come line up again each day to ask for cancelations, which we did, wasting an hour of each day to finally experience one restaurant before leaving. They were obviously overwhelmed due to the number of guests around March break. If you can not accommodate your guests after 80% capacity, please stop booking guests and taking their money after 80% capacity. At the buffet, every single day, they would try to split up our group (a family of 6). They told us it was their POLICY to have guests sit at tables for 4. We had a 1 year old, 3 year old, and 5 year old with us. We explained that they need to be seated with an adult as they are too small to get and cut up their own food. Believe it or not that didn’t matter to the staff. We were met with shrugs. The one restaurant at which we finally managed to get a booking was also an awful experience. They had not included the baby on the booking. When I questioned this, they said they did not count babies. When we got to the restaurant, we were told that we could not bring the stroller inside, and that the baby (1 year old) could not sit at our table as they had arranged a table for 5. As I’m writing this I realize people won’t even believe that this happened but it did! I asked if they were crazy; where was the baby supposed to go? Ana Cruz told us that she didn’t know, but that we could only have a table for 5 people. She finally accommodated the baby when she realized we weren’t leaving. She also had SECURITY come take the rest of my son’s burger out of my hand when I tried to leave the restaurant with it, stating that I could not take food from the restaurant. I explained that he is one, and he would be hungry again later and would finish eating it. She offered me an apple and told me to drop the burger. I explained that he doesn’t have many teeth and would not be able to eat the apple. She didn’t care. She took the burger. This resort it advertised as family-friendly. The worst part of this trip is that at every turn, we were reminded that kids are only really welcome in the splash pad, and everywhere else they should be seen and not heard. Big families, beware. They do not want your children there (and really we only have one kiddo over the norm). You are not allowed food anywhere but the buffet/restaurant, and this is policed. For every meal you must change back into clothes and put shoes on in order to be served at a table (a table for 4 only). There are no tacos or hot dogs by the pool; they will stop you if you even try to leave with your left-overs. Back to the no kids . . . there is a family show each evening in the amphitheatre. They invite the kids up to dance in front of the stage with bubbles and characters. If you stay with the kids for the next show, security will be all over your children, reminding you again that they are not welcome. They tell them to sit in their chairs instead of happily dancing and twirling like they were previously invited to do. The drunken rowdy 20 year olds are all over the place yelling and staggering but not once are they approached. This was the worst experience I have ever had travelling down south. You don’t feel like you are on vacation with their lists of rules! There is also very little to do at night without crossing over to one of the other 3 sister hotels. The one tiny bar closes at midnight. Be prepared to walk in the complete dark with bats swooping overhead. There are so many beautiful resorts in Riviera Maya. Please skip this one.

We had an amazing experience at Rancho grande with Julio Constantino and Maria Martinez as our servers. They were so attentive and amazing and we learned a lot of Spanish. We really recommend coming to this place.! we had such an amazing lunch experience by the water

We had a great service from Julio Constantino and Maria Martinez at the Rancho Grande Grill. The drinks were also delicious, will definitely come back!