TripAdvisor Traveler Rating

We returned to Barcelo Maya Beach once again to celebrate our wedding anniversary—this time, our 10th—and as always, it was an exceptional experience. What never ceases to amaze us is how the resort looks exactly the same as it did a decade ago. Everything is so well maintained that there are no signs of aging or wear and tear. Kudos to the team for their outstanding upkeep! The staff continues to impress with their friendliness and professionalism. A special thank you goes to Ivan R. from the Maya Beach concierge team for his outstanding customer service. He went above and beyond to accommodate our every request—thank you, Ivan! Barcelo Maya Beach remains our go-to resort whenever we’re looking to relax and enjoy the Riviera Maya. It truly feels like home.

I’ve stayed at multiple 5 star resorts and at $300 a night the food and accommodation was well below par. The staff was very kind. They took some time to resolve things. It’s a fantastic location and the beach and the gym are very nice. But for the price not up to par. The riviera is much better.

Rooms smell like sewer, got bit by bedbugs all night had to change rooms at 2 AM , and the walls !!! could hear everything next door ., things I did not want to hear if you know what I mean. Customer service is just awful couldn’t even service me or refund me just for that first night. Would not stay at this resort. Plenty of better ones in cancun.

I stayed here for almost a week during a meditation retreat which was quite pleasant but juxtaposed by an absolutely horrible hotel experience at the The barcelo Maya. My first impression after check in was that they did not give me the correct room key which I had to walk back to guest services to resolve and when I actually got into my room I open the door to see two small roaches scattering. And then due to a mistake were they accidentally refunded me too much, which caused a pending charge on my account they decided to automatically lock me out of my room without even notifying me. Once that was resolved I returned to my room and was still unable to get in even though the card was working because the door itself was jammed. One of the hotel staff had to literally shoulder check the door to get it to open. And I also had the unfortunate luck of being in a room directly next to a large group of people that wanted to party nearly every single night of the week from 10:00 p.m. to 4:00 a.m. I attempted to switch rooms because of this but they were completely booked out and the hotel staff were largely unsympathetic to this issue Even though multiple people in the building all filed complaints nothing was done to kick these people out. I was eventually able to bargain with these people directly but the staff was not remotely helpful in dealing with the issue. Quite literally the worst hotel experience I've ever had by a large margin. I've never had any meaningful complaint at any other hotel I've stayed at in my life, so do not take this lightly when I say I would NEVER stay here again.

Guillermo was fantastic. Everyday that we went to eat he made sure that we had a fantastic experience. I would recommend sitting in his section to anyone. Barcelo was a fantastic resort and I look forward to coming back again. Loved of the trip!