TripAdvisor Traveler Rating

The resort is beautiful and the staff is so gracious. I have never experienced such amazing service! Enrique at the Las Olas restaurant was amazing, going above and beyond every time we saw him to ensure we were well taken care of. I highly recommend!

My wife and I are booked to stay here May 1 thru 10. I keep reading I. The reviews that the beach is public. Aren’t these reviewer’s aware that all beaches in Mexico are public? Looking forward to having a great time here as Wifey and I visit Mexico at least 4 times a year. Love the Country and its people.

2nd time staying at the Mahekal, but definitely the last. We made are stay shorter because of disappointment. The room was worst than a hostel room in the slumps, they made my pregnant wife in the heat go back and forward around the hotel messing up her day. After we complained the supervisor told us to wait in our room for him to come and didn’t even show up. Huge huge disappointment and extremely rude and Murat hey to charge 250$ a night for a shot hole room that hasn’t been cleaned or fixed from the 90’s

The resort is a beautifully landscaped property with lush greenery and authentic cultural design and decor in the rooms. The staff was extremely friendly and helpful and always available if we needed anything. The resort, rooms, and beach were very well taken care of everyday and very clean. The Revive Spa at the resort was amazing! The staff were wonderful and created a Zen experience start to finish. The design and aesthetic environment of the spa was beautifully done and very calming. Jesus Brito, Meraz, and Oseas went above and beyond to create a great experience of mind, body, and soul for the 5 Senses Prehispanic massage. Would highly recommend!

There was no service throughout the stay whatsoever Some of the staff were rude, inattentive, unhelpful and unprofessional. The breakfast buffet was not good. Dirty rooms, towels with sand, showers with sharp stone floor, cannot shower barefoot or you will get cuts, no room near the sink to place necessities, rusty faucets and mirrors, smell like sewerage in the room. Uncomfortable bed, sheets and pillows, felt like we slept on the floor. A/C doesn’t work properly, prepare to sweat throughout the night. In unheated pools, the water was too cold even when it was 85 degrees outside. people come from the beach all sandy and wash themselves inside the pool and jacuzzi and no one cares. The worst hotel I have ever stayed in. It’s close to the city. Price of a 5-star hotel, but the whole experience felt like 2-star hotel.