TripAdvisor Traveler Rating

Jose Luis Cen, the Privilige beach concierge is the hardest working employee. Everyday he has a chaise lounge saved for my husband and I with clean towels. He is constantly running to help other guests or get clean towel from another part of the resort. And he does all this with a smile on his face. Please tip him as he deserves a generous tip for all he does to make your stay even better! But honestly, Jose Luis Cen was the best part of our stay!!

Excellent service from check in to beach, meals, cleaning services and more! Excellent service from Jose Luis Cen, beach concierge who was always so accommodating and worked so hard to make our stay amazing! Also, Ricardo P, the Beso/ privilege beverage server at the beach and adult pool area was truly amazing also! Wonderful property! Would recommend it highly!

Service was good. Room renovations were appreciated. Privilege dining was wonderful. Jose Luis Cen was very helpful and hard worker! Food was excellent so was the ice cream, coffee and room service. Weather was windy but manageable.

Everything about the resort was fantastic but the food was awful even the a-la-carte restaurants were extremely poor I have had better food on an airplane. Been to many all inclusive resorts and the food here was the worst of any resort.

Jose Luis Cen the beach concierge was amazing. He took very good care of us and always had a smile. We had Roberto as our drink guy. Whether we were on the beach or the pool he was never very far. Alberto was our butler and he made us feel very special and had us booked into the best restaurants for dinners. I will definitely be coming back here!!