Active Advisories
The Ocean Coral & Turquesa currently has elevators that are temporarily out of service. At this time, there are eight elevators that guests can access in buildings 9, 11, 12 & 15. It is expected that the elevator repairs be completed by March 2018.
The hotel will conduct improvements that will take place at the Casa de Mar buffet restaurant starting on September 1 and is expected to be completed by November 15, 2017. During the renovation, the Villa Marina restaurant will be available for breakfast, lunch and dinner as a temporary buffet. All attempts will be made to minimize any impact to guests during this time.
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The Ocean Coral & Turquesa resort is located in a privileged area of Punta Coral, in Puerto Morelos, regarded as the gateway to the Mayan Riviera. Named for the protected coral reef an arm's length away, and the glistening blue-green waters of the Caribbean Sea that laps its shores, Ocean Coral is an enchanting retreat. With an array of activities to engage your senses, a variety of gastronomic fare to appease every appetite, and a staff eager to please, Ocean Coral & Turquesa will fulfill your every need.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
591
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool, Garden, or Resort View
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool, Garden, or Resort View
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Mini fridge
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Mini fridge
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Family section
- Maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Lit make-up mirror
- Mini fridge
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Lit make-up mirror
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool, Garden, or Resort View
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool, Garden, or Resort View
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Jetted tub
- Mini fridge
- Upgraded amenities
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Garden view
- No more than 3 guests in the room
- Garden view
- El Beso section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- Ocean view
- No more than 3 guests in the room
- Ocean view
- El Beso section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- Privilege section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Privilege section
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- Steam iron
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
Amenities
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
Kid's Club
Teen Club
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Lobby Bar | Bar, Lobby bar | |
| Aqua Lounge | Bar, Pool bar | Open air |
| Snack bar south | Bar, Pool bar | |
| Blue | Bar, Swim-up bar | Open air |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
- Throughout the property
Internet
- In room wired available ($)
- Business centre available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Casa del Mar | Buffet | International | Breakfast, Dinner, Lunch | |
| Sensai | À la carte | Asian | Dinner | Dress code |
| Rittrato d'Italia and Terraza d'Italia | À la carte | Italian | Dinner | Dress code |
| Hacienda los Girasoles | À la carte | Mexican | Dinner | Dress code |
| Villa Marina | À la carte | Caribbean | Dinner, Snacks | Dress code |
| Mike's coffee | Snack bar | Coffee and Pastries | Snacks | |
| Blue Moon | À la carte | International | Dinner | Adults only, Dress code |
| La Petite Crêperie | À la carte | Coffee and Pastries | Lunch | Adults only |
| Route 66 (10:30 p.m. to 6:30 a.m.) | Snack bar | American | Snacks | |
| Route 66 | À la carte | American | Dinner | |
| Fresco Bar | Snack bar | American | Snacks | |
| Daisy Snack Bar | Snack bar | American | Snacks |
Facilities
- Rooms: 591
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
Meal and plan options
-
All-inclusive: Included
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools and recreation
Pools
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 4
- Cabanas: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site ($)
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
Shops and services
- 24 hour front desk
- ATM available ($)
- Business centre
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Tour desk available ($)
- Jewelry store available ($)
- Coffee shop
- Clothing store/boutique available ($)
- Room Service
Beach
Beach
Lobby
Nightview - pool
Pool
Pool
Watersports
Tennis courts
Fitness centre
Spa
Spa Pool
Daisy waterpark
Mike's coffee
Meeting room
Hacienda los Girasoles
Ritratto d'Italia Restaurant
Blue Moon Restaurant
Casa Del Mar
Villa Marina Steakhouse
Route 66
Fresca Bar
Wedding Facilities
Location
Reviews
Great Family Holiday
lisadY9321OO (Glasgow, United Kingdom) on Jul 05, 2022
First time visiting Mexico. Hotel beautiful. Rooms slightly dated but tbh didn’t spend much time in them. Staff extremely helpful and friendly. They work so hard, so please tip them! Especially Erica our night time waitress and Henry our waiter at the pool provided excellent service. Food lovely, Route 66 and Marina restaurants our favourite at the moment. The hotel is extremely clean and caters to everyone. Get involved in the entertainment day and night it’s so worth it. So much choice for everyone from Mikes coffee shop to the smoothie bar. Will definitely be back!
VERY POOR MANAGEMENT
jodyw140 (Chichester, United Kingdom) on Jul 04, 2022
Management do not care about their guests This is our second time here, 1st time 6 years ago was the best holiday experience you can have, roll on 6 years and the worse holiday experience. We had to change rooms 3 times due to problems with the rooms. All the rooms including the restaurants have exactly the same decor as 6 years ago which is out dated. Food is very good except the blue moon restaurant tasteless and burnt Beach When we came 6 years ago they had a full team every day cleaning the seaweed and the beach was a dream this time was really bad when we arrived and it was only on the 3rd day they attempted to clean but due to the amount of seaweed it was impossible to clean in a2 weeks let alone a day, I totally understand it is nature but if you take a walk to Puerto Morellos most of the beaches along the way are clean of seaweed I put it down to bad management. Mikes cafe it use to be our go to after the beach not this time cakes served in a paper napkin and you have to eat with your fingers and drinks served in paper cups whereas before served in china cups and china plates as you would expect from a 5star hotel. Lastly final day today we had our towels on the sun loungers down the beach went to have breakfast and when we came back a couple were on our loungers and our towels had been chucked on the sand but kept our towel clips on the lounger we asked them to move and the gent got very angry and punched me on the side of the head my wife ran to get security who took a while to come he cut my neck complete with a large lump and also my wrist, when they eventually came all they asked for was my room number and walked off, the nice life guard cleaned my cuts and bruises this happened nearly10 hours ago and still not heard anything from the management team seems like they really don’t care about their guests or how run down the hotel is all they care about is getting people to spend more money on privilege and premium. When I get back to the uk I will be seeking advice from my solicitor for management negligence
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