TripAdvisor Traveler Rating

Catalina serves at the main bar. She is the sweetest person I have ever met.-amazing service, amazing smile and so accommodating!

Had amazing service from Catalina in the theatre bar area. She was very nice and made our stay that much better

Very attentive service even at the buffet, our butler was very helpful and thoughtful. There was a smell coming from some of the vents, the property is built on a mangrove so there’s flooding under the building which isn’t noticeable until you walk all the way around, and people leave room service outside their doors for the Mexican raccoons! Excellent property though and it felt very luxurious

We had the pleasure of having Gina and Guadalupe as our butlers during our stay at Royalton Riviera Cancun. From the moment we arrived, they were attentive and eager to ensure that our needs were met. Gina and Guadalupe went above and beyond, helping us fix any issues in our rooms promptly and efficiently. They made sure our fridge was stocked with favorite snacks and drinks, which added a personal touch to our stay. Their regular check-ins made us feel valued and well taken care of, allowing us extra time to relax and enjoy our vacation. Their friendly demeanor and professional service were remarkable, making us feel like we were top priority . We can’t thank them enough for their outstanding hospitality. Further more: Jocelyn(waitress at steakhouse) Alexander (stocker at our bar) Henrique (works on the buffet ) Juan ( Diamond Club pool) Henrique ( our housekeeper) They made our stay really unforgettable. The rooms were clean, spacious, and well-equipped; they really meant ocean view. The food was okay; I tried almost every restaurant except the Italian, and I recommend sticking with the buffet. They have everything you can think of without the wait at the restaurants . The diamond pools were very crowded but well-organized. Juan and his team kept everything clean and checked on those people who like to reserve chairs with towels and never show up. The ice cream shop had my tea and coffee as well as sweet treats . And if you wonder if Diamond Club is worthy, I can tell you for us it was very much worthy. The grounds were very clean and nice; it’s a big hotel but doesn’t feel like it. The main pool had events every day as well as workouts, snack trucks, and some restaurants open for lunch. They have bars in the beach pool sides and reception area every is place to grab a drink or two. Make sure to check the schedule for daily activities.

Dulce and Alonso were wonderful as always..great service at the sports bar