TripAdvisor Traveler Rating

Are trip was great loved the pool the water was great and had the best butler Nestor, has come through on every accusation and has help with everything possibly needed. Have no complaints and Nestor has made the experience better and more enjoyable

was a great trip on the resort, our butler Nestor was amazing, all around and he was such a great help and always made sure we were all good during the entire trip. it was a lot of fun, there is a lot to do on the trip and always so much fun experiences, the staff here is also amazing.

Very good experience, amazing place . Workers are very friendly. Will defiantly becoming back again . Love this place . Facilities are amazing favioute place will be the gym the machine are really high quality , very good place to train . The instructor Jorge was amazing really help with my training .

Currently staying at this hotel and would advise to book somewhere else ! Had a room with a power station view with the loud noise along with it so sitting on balcony was not a pleasant experience. Moved rooms after a week which was assured would be simple and smooth …. Oh no we packed up in the morning and left for a trip. Arrived back to no switch of rooms done and luggage in lobby. We were soaking wet from a tropical storm unable to get changed as no room and no luggage, we finally got into room 2 hours later and still had no luggage with arrived at 9.30 pm. Unable to go and eat as still wet and don’t meet dress codes for restaurants till this point. So new rooms ?? ! Absolutely stink of mildew when air con is on. Empty mini fridge … ok can live with that till morning and reported next day to own rep and hotel, still not sorted reported again and the answer is send a maid with perfume and a dehumidifier so still no air con in Mexico July heat and humidity. Husband calls reception again and lady put phone down on him. Is this 5 star absolutely not. Is it the best Royalton ? Absolutely not ! We have stayed at many of them and this is hands down the worst. Don’t get me wrong staff at bars and restaurants are amazing it’s the reception staff who are rude and not helpful and do not help when issues arise. Currently wishing my holiday away to go home ! Run the other way and book elsewhere

Josefat was super super duper duper AMAZING made the trip great experience ???????????????????????????????????????????????????????????????????????????????? ????????????????????????????????This is my second time here and I enjoyed this vacation spot so much. The excursions is a great idea and would definitely tell any travelers to do it.