TripAdvisor Traveler Rating

I have been to Royalton Riviera many times and as always, the staff, food, rooms and facilities were fantastic! We will continue to go back to this resort! A few notables for this trip: Benny and Cesar S. were our butlers and took care of us. We were a group of 6 over 3 rooms and anything we needed was addressed but them quickly. Jesus and Valerio, the pool butlers at the Diamond Club and Hideaway pools made sure we were well taken care of as we spend most of the day by the pool(s). Juan is also one of the pool butlers and I want to recognise him as we were there in December 2025, April 2026 and again August 2026 and each time Juan went above and beyond to make our stay memorable. I look forward to seeing him again next visit! Edgar and the rest of the Fitness staff for always being happy to see us when we use the gym or see us anywhere in the resort. There are many reasons I keep going back to this Royalton, and one of them is the Gym facility. It's the best resort gym I have had the pleasure of using, and rivals most commercial gyms. The staff are amazing, and it's always clean and welcoming. Constanza at the Prime check in desk. The last 3 trips she made our check in and check out process quick and easy. She is a great representative of Prime and their customer service at the resort. And lastly Manual, one of the servers at Grazie. For years we specifically asked for his section at Hunters, but after the renovation in 2025 we couldn't find him and thought he had moved on. He saw us at Grazie this trip and was so happy to see us! Needless to say we made sure to see him a few times this trip. He is absolutely amazing! Regardless of what others say, in our experience of staying at this resort 16 times since it opened, it's the staff that keep us coming back. Stepping off the transfer into the lobby feels like coming back to our second home.

Writing this on last day of our two week holiday. Previously came to this hotel 10 years ago and rebooked as the hotel had been refurbed according to reviews. Upon arrival, our check in was very smooth, around 20 mins which in contrast to the 2 hours we sat around 10 years ago. The hotel was exactly as I remembered mostly. First couple of days we stayed by the main pool. This got very busy and the pool bar was very small. After that we moved to the sort-of-infinity pool to the left of the hotel which we found really peaceful. There are plenty of sunbeds so you only need to get up early if you have a preference where to sit, other than that there are ample. There isn’t much going on in the day around the pools. There is volleyball daily although never advertised. The main pool goes over the top with fitness classes in the pool. At night time there is a full programme of entertainment in front of the main pool and big screen. However, unless you eat around 5-6pm, you have little or no chance of getting a table. There are so few tables for so many people. The first week was really good, we really enjoyed it. However the second week was disappointing. They closed the bar in the pool to the left all week for maintenance?? In peak season. Also they had boarded up some of the walkways to do some repairs and maintenance and the hotel looks like a building site. Now for the restaurants - if any of you are Coeliac, please read below Main buffet We only ate at breakfast and lunch in the buffet. There is plenty to go at and the omelettes are fantastic, however if you are coeliac, you can only really have pancakes and hash browns which are gluten free and the fruit. There are some breads but not very good. At lunch time, the chips are gluten free in the kids section but never any there so my daughter had to have a salad ham and cheese nearly every dinner as it is so limited. Sports bar Again very limited but you can order the spare ribs without sauce and chips which are gluten free. Tepanyaki This is always a favourite and you can have most things on the menu. If you let them know in advance, they cook the rice meats vegetables etc in gluten free soy sauce before cooking everyone else’s The best of the lot Indian Again very limited but the chicken curry rice and fries are all gluten free Steakhouse A bit more choice in hear with steak fries and vegetables available for gluten free Caribbean You can have steak (again) corn on the cob and fries here if gluten free. The roast chicken was superb for those who aren’t. Italian My daughter had a beef carpaccio starter and bolognese with penne which is gluten free. She had a lemon sorbet for dessert. Overall we had an enjoyable holiday. Room service was excellent every day, the corridors could have done with cleaning more often. The maintenance work was very disappointing on the second week. I wouldn’t recommend booking here if you have someone who is Coeliac. They aren’t very clear on the menus what is and I think there is a lot of cross-contamination with cooking. Also, only a handful of staff actually understand what Coeliac is.

I was familiar with this resort because I stayed at the one in Jamaica and had a wonderful experience. The one in Cancun I will NEVER return to. As soon as I arrived they were trying to upsale and get you to pay more money for the same experience we had literally just arrived and about 10 different workers were trying to upsale us for something would you like a massage, would you like water park, would you like excursion give us a chance to figure everything out it was borderline harassment. And although My room was nice, it was NOT clean. The swim out pool was cool but watch out for the raccoons at night and early morning. The staff only caters to certain demographics which I didn't like at all. There was a rude lady in the ice cream shop that completely ignored me but she's not the only one on several occasions I had to make my presence known and say things like excuse me I have been standing here. The gift shop is a scam, on two occasions they tried to forget items that I purchased and did not put in the bag, one was water and the other was a souvenir. The views and vibes were nice but the constant harassment from staff and poor customer service ruined the experience I will NEVER return.

Room was clean but the air conditioning needs to be cooler ?? It was not bad, beautiful scenery and lovely staff . Luis Mena was very kind attentive and super helpful all through our stay. He helped make the event we had stress free. It was loud at night though but at least the noise only went till 10:40pm most nights.

We had a great experience. Rodrigo& Alberto were amazing and made our trip extra great! They took care of all Our needs and got us dinner reservations when requested.