TripAdvisor Traveler Rating

Mauricio Márquez as a hero he is very personable and very helpful works in Booking thank you again I Mauricio Márquez thanks

Service is exilant Friendly and polite attitude Good communication skills Customer-focused and attentive Ability to work under pressure Teamwork and cooperation Clean and professional appearance

Manuel head excellent service very fast and great drinks would definitely recommend best bar tender I have found so far

The customer service experience was excellent. Everyone has been really nice and nice. The hotel is really nice, the pools are awesome and the beach is really nice. The rooms need more maintenance- some doors are not working properly

Royalton “Hideaway” Riviera Cancun is a beautiful resort. If you want a relaxing adults only vacation this is the place. It had calm days and fun nights with live shows and a nightclub. Lovely grounds, beautiful pools. The staff is so attentive and friendly. The food was delicious. Every restaurant wait staff was so courteous. We were Diamond Club and our butlers LuisO and Jocelyn were the best - better than the rest!!! ??They were always in touch and made all of our dinner reservations and made sure our room was serviced. They escorted us to dinner and to the spa (which was awesome, as well). LuisO and Jocelyn checked on us throughout the day. Whatever special request we made was fulfilled. They made our anniversary trip extra special. The only improvement that was needed for our stay was the rooftop jacuzzi jets barely functioned. This was the first week opening after they were closed for renovations so perhaps that is why the rooftop jacuzzi jets were weak. ?? It was relaxing and nice to have a private rooftop escape but could use more power on the jacuzzi. We had a nice jacuzzi tub in the room so that was an added plus!! The double-head shower was nice.