Royalton Riviera Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.3
  • Location 4.4
  • Rooms 4.3
  • Service 4.1
  • Value 4.0

1190 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great service at Zen

El C on Jun 20, 2026

Armando and Jesus at the Zen Japanese restaurant were polite and super nice.

TripAdvisor users rated this property 5 out of 5

You HAVE to try Zen Hibachi

Tiffany C on Jun 20, 2026

We ate at Zen Hibachi on our last night and it was the best dinner we had during our 5 night stay! Armando Meza attended the table and was phenomenal with accommodating our kid’s dietary restrictions. Jesus López was the star of the show and worked magic on the hibachi grill. My family and I highly recommend this experience! Thank you Jesus and Armando! Hasta la próxima!

TripAdvisor users rated this property 5 out of 5

Good experience, just missed a great beach

Amber J on Jun 20, 2026

Loved the pools. Our butler was amazing and went above and beyond (Nassar). Drinks and food were ok. The rooms were nice and the AC stayed cool the entire trip. Loved hibachi (Jorge) grill and Indian food. Did not care for Hunters steak house. The buffet had good food but an awful smell in the lobby. The club also had a similar smell. Beach was red flagged the whole trip and too much seaweed to enjoy it. The pools made up for it. The spa and gym was also amazing.

TripAdvisor users rated this property 5 out of 5

Zen Hibachi

Anna Z on Jun 20, 2026

Enjoyable dinner at Zen Restaurant, delicious and entertaining meal. Awesome staff, very friendly and engaging. Our favorite meal of our stay

TripAdvisor users rated this property 5 out of 5

Zen restaurant

amandagF1858TN on Jun 20, 2026

We had amazing night bar Zen. Atmosphere and food out of this world.

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