TripAdvisor Traveler Rating

Absolutely horrendous! i gate it here! came here for a holiday to relax... I arrived earlier before my familly. The hotel looks like a giant shopping mall complex ( but without any shopping) It took hours to check in... so much staff doing nothing, justvtalking amongst eashother..and people waiting around to check in... total chaos! then I finally got to my room ... poor condition.. ( was supposed to be a diamond luxury suite) i went dor a walk... and when i returned to my room there were other people in it!!!!! they said they were checked in there!!! we all went diwn back to the concierge and it took forever to get things sorted. spent the 1st day of this holiday in a reception with staff giving attitude! i can go on and on...absolutely terrible experience, i just wanted to cry!!! so inprofessional, so rude! they ruined my holiday, dont stay here!

The diamond pool bar gave us fantastic service Aaron made sure we always had drinks , all the staff were super friendly and have made our holiday a VERY special one ?????? We will definitely be coming back , the hotel , pools , beach and the fab choice of restaurants has been something else !

Excellent friendly service provided to us all throughout our holiday at the Diamond club pool bar by Aaron and the guys. The beer is cold, the cocktails good and all served with a smile.Also thanks to our butler Alberto and all the Royalton Riviera team.

Huge thanks to Aaron and the team around the diamond club pool and bar! Working so hard to look after the guests and keep everyone happy! Just brilliant! ?? we will recommend this team and the hotel in general to our friends and family. Thanks also to our butler Alberto who was fabulous ??

Between the black mould all over the walls, the air conditioning unit that leaks down the walls and causes puddles on the tile, or our bed literally falling apart, I have no idea how anyone at this hotel thinks they can call it a 5 star resort. That doesn’t include the multiple times we’ve been served partially raw food, the disgusting room service (seriously, do not order the room service), the staff blatantly ignoring the do not disturb sign and coming into our room, or the wedding that was playing music so loudly our one year old child couldn’t sleep. The wedding wouldn’t have been such a big deal, except the front desk’s response was dismissive and told us the only solution was to change rooms at 10:30 at night - because one group of people should be allowed to disrupt hundreds of other people? Speaking of our child - she’s one and requires a crib. If you are at all concerned about sleeping conditions for your child (particularly infants) I’m warning you to pick a different resort. The “crib” provided is a pack and play with an air mattress, which isn’t rated sleep safe in Canada (where we’re from). Just a heads up, it is not a safe situation for infant sleep. The service has been great, with a couple of exceptions. Overall the staff are lovely. The Italian restaurant, the Indian restaurant, and the Mexican restaurant are wonderful. The spa was also great, although I’d say it’s very poor value for the price. The resort in general is very poor value for the price. This is NOT a five star hotel and calling it such is a lie. Also, the advertisements are purposely misleading - we booked an ocean view room and the “ocean view” is a tiny sliver of water you can only see if you stand at a very specific angle on the balcony. It’s absolutely ridiculous that we paid a premium for that supposed “view”. I’m very unimpressed and will not be returning to a Marriott resort in the future. I will also be informing our travel agent and suggesting that they no longer refer people to this resort. Finally, the app they make you use to do anything is one of the worst functioning apps I’ve ever used and Marriott desperately needs to update it to something that isn’t a nightmare for users.