Royalton Riviera Cancun
Riviera Cancun 5.0
Active Advisories
Please note the following property upgrade projects at Royalton Riviera Cancun and Hideaway at Royalton Riviera Cancun. Ongoing enhancements will be completed in divided stages.
To ensure guests continue to enjoy uninterrupted food and beverage services, offerings will be available in alternate spaces throughout each phase.
Lobby bar: October 2-30, 2024
Front desk Hideaway: October 2-24, 2024
Sands Beach Bar: October 25 - November 21, 2024
Pool and adjacent areas, including Ocean Point Bistro: October 28 – November 21, 2024
Diamond Club™ Beach Bar: October 25 - November 22, 2024
Scoops Gelato & Caffe Lounge: November 16 – December 14, 2024
Dips Bar: September 1-27, 2025
All efforts will be made to minimize impact to guests during this time.
Overview
Royalton Riviera Cancun is a modern luxury resort on the popular vacation destination of Cancun. This new-generation all inclusive hotel offers discerning travelers a family friendly vacation experience, where guests of all ages are captivated from morning to night. Offering a luxury vacation designed to surpass expectations, Royalton Riviera Cancun is a family friendly resort comprised of three distinct sections that include a lively general resort area, an exclusive Diamond Club™ section, and Hideaway, an elegant adults-only oasis.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
840
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request

- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Jetted tub
- Royalton Signature rain shower
- Usb charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)

- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)

- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)

- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Kitchenette
- Seating area
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request


















Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Spray grounds and slides
Clubhouse Kids Club
Children ages 4-12 enjoy innovative daily activities at the supervised kids clubs, featuring games, cartoons, and a playground.
Hangout Teens Club
Teens age 13-17 can enjoy their own space in a lounge with video games, billiards, table tennis, and free Wi-Fi.
- Children ages: 2 to 17
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Martini Mix | Bar, Wine/martini bar | |
Tides Beach Bar | Bar, Beach bar | |
Sands Beach Bar | Bar, Beach bar | |
XS Disco Bar | Nightclub | Dance floor |
Dips Swim-Up Bar | Bar, Swim-up bar | |
Chill Swim-Up Bar | Bar, Swim-up bar | |
Encore Swim-Up Bar | Bar, Swim-up bar | |
Nautica | Bar, Beach bar | |
Diamond Club™ Lounge - Services and facilities only available for Diamond Club™ guests | Lounge | |
Diamond Club™ Beach Bar - Services and facilities only available for Diamond Club™ guests | Bar, Beach bar |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Gourmet Marché | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Armadillo | À la carte | Tex-Mex | Dinner | Dress code |
Armadillo | À la carte | Tex-Mex | Lunch | Dress code, Exclusive to Diamond Club™ guests only |
Agave | À la carte | Mexican | Dinner | Dress code |
Caribbean Grill | À la carte | Caribbean | Dinner, Lunch | Dress code |
Grazie Italian Trattoria | À la carte | Italian | Dinner, Lunch | Dress code |
Hunter Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
Score Sports Bar | Snack bar | International | Snacks | Dress code |
Taj | À la carte | Indian | Dinner | Dress code |
Zen | À la carte | Teppanyaki | Dinner | Dress code |
Scoops Gelato and Caffe Lounge | Café | Coffee and Pastries | All day dining, Snacks | |
C/X Culinary Experience ($) | À la carte | Chef’s Table | Dinner | ($), Dress code, Exclusive to guests ages 15+ |
- Rooms: 840
- Eco-friendly hotel
- Fitness centre
- Fitness classes
- Salon available ($)
- Spa
- Spa treatments available ($)
- Water aerobics
- Yoga
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Activity pools: 2
- Indoor pools: 1
- Infinity pools: 2
- Kids pools: 2
- Outdoor pools: 4
- Splash pads
- Water slides: Included
Water sports
- Non-motorized watersports
Other sports
- Tour excursions available ($)
Other activities
- Beach activities
- Casino available ($)
- Daily activities
- Nightly entertainment
- 24 hour front desk
- Concierge
- Laundry services available ($)
- Medical services onsite available ($)
- Multilingual staff
- Tour desk
- Wedding facilities

Aerial view

Aerial pool and beach view

Lobby

Lobby

Lobby Bar

Pool

Pool

Splash Park

Kids Club

Teens Lounge

Chill Swim-Up Bar

Gourmet Marche

Agave Restaurant

Caribbean Grill

Hunter Steakhouse

Weddings

Spa

Meeting Space
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
Great time for the family!
Jess S on Feb 08, 2025
We had a great time at this resort. It was very family oriented, and overall a good experience. We had some minor issues here and there, but nothing to really make a big deal about. My kids had a FANTASTIC time. I loved how there was lots to do for both of my kids (8 year age gap) together. The Club House Kids Club was the BEST for my 10 year old! She loved it so much, she went every day for crafts and play . The staff was AMAZING! Thank you Carolina, Pao, Kari and Vero ! You made her stay the most memorable one so far at a Royalton Resort. We appreciated it very much!
Great service, great food
Laura N on Feb 08, 2025
Great trip. The resort is showing a little wear, but the service and food made up for it. Everyone was friendly and fast at their jobs. We had the best night with Egido at Agave. He had a great sense of humor and made us feel at home! His supervisor Jesus was also very kind and friendly. Can’t forget Sandra with the guacamole cart - ¡Qué Rico! This was the guac we’d been looking for. Best meal we had. Miguel, Jacinto & Alberto worked their tails off at the pool bar all afternoon. Juvenal was fast and hard-working and made us several special drink concoctions at the Hideaway beach bar. Cesar at the Caribbean was the full of energy & desire to please. And Ernesto was eager to hear our thoughts about our time at the resort. The only problem with our room that I mentioned to him was fixed right away. Truly, great service.
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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