TripAdvisor Traveler Rating

We arrived and were given a complimentary upgrade to a new renovated bay view room! We stayed for our 7th anniversary and loved that there were a lot of great restaurants near by and everything was in walking distance or you could take the trolley. We ended our night in the jacuzzi and a nightcap from the hotel bar at the top of the building where there's a great view of San Diego.

Cool hotel, great staff, fantastic location. However, my big issue is that there were over $100 in taxes and fees per night above the quoted nightly rate that were not disclosed to us until check-in. We budgeted for a certain price that we were given when booking, and suddenly the real price was way higher than we expected and it was already too late to change our plans. Maybe every hotel of this type in this area does this, who knows. Other small issues included: extremely dirty windows that diminished the otherwise great views, broken A/C (which was fixed after a day), broken pool heater and broken hot tub, and the gym being closed due to a leak. Even more small frustrations but you get the gist of it.

This hotel was truly one of the nicest places I’ve ever stayed. Everything was exceptionally clean, well maintained, and the service was outstanding. If you’re planning a trip to San Diego, I highly recommend considering the Manchester Grand Hyatt. The location is fantastic—right by the bay and within walking distance of great restaurants, shopping, the USS Midway Museum, and the Gaslamp District. You can easily explore some of San Diego’s best attractions without ever needing a car.

I recently stayed at this hotel while attending a work conference. Overall, the stay was just okay, but there were several issues that made it disappointing—especially given the price. When I checked in, I was informed that my room was not ready and was placed in a room with two double beds. I had specifically booked a king room. I checked in alongside six other individuals from my group, and all of them either received their reserved king rooms or were upgraded to a higher-level king room at no additional cost. Unfortunately, I was the only one not accommodated as booked. In addition, the air conditioning in my room was extremely poor. Despite setting the thermostat to 65 degrees, the room remained uncomfortably hot throughout my entire stay, making it difficult to rest. For the price paid, I expected better consistency in room assignments and basic comfort standards. While the stay was not terrible, it did not meet expectations, and I left feeling unsatisfied.

I recently stayed at the Gran Hyatt hotel and had a wonderful experience. The building is beautiful and full of character, and the staff were consistently attentive, friendly, and professional. The food was delicious, and the service throughout the hotel was excellent. I was also very impressed with the conference and meeting rooms — they were spacious, comfortable, and very well equipped, making them perfect for business events. A special highlight was the complimentary Wi-Fi and the free bottled water provided in the room. After moving to another hotel where I didn’t receive even a glass of water and had no internet access, I appreciated these thoughtful touches even more. Overall, this hotel exceeded my expectations, and I highly recommend it for both business and leisure stays. I would happily return.