Fairmont El San Juan reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1618 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Not a great hotel.

Rachel B on Feb 17, 2024

Check your credit card statement. Hotel charged us an additional $3800 for a one night stay. When we contacted them about it they said….sorry about the misunderstanding. The hotel needs a complete makeover. The walls have been painted over and over.

TripAdvisor users rated this property 1 out of 5

Can’t sleep due to noisey nightclub and thin walls

CarleeGiffin (Phoenix, Arizona) on Feb 17, 2024

Absolutely horrible experience and the loud bass from the nightclub can be heard PERFECTLY through the walls and this went on until 5am. We tried to complain, desk people were rude and the lack of sleep made this hotel one of the worst hotels I have ever stayed at. DO NOT STAY HERE IF YOU WANT TO SLEEP!

TripAdvisor users rated this property 1 out of 5

Nightclub Bass unbearable - DO NOT STAY HERE!

Cruiser57794339941 (Phoenix, Arizona) on Feb 17, 2024

DO NOT STAY HERE! I would not advise staying here if you want to sleep. They have a nightclub and played music until 5am. The bass from the night club is so loud and can be heard PERFECTLY from your room and when we called down the front desk to ask what time it stops and he was quite rude and said that’s what happens when you stay at a hotel with a nightclub and told me to expect it until 5am. We stay at Fairmont’s across the world and this was by far the worst fairmont hotel experience I have EVER experienced.

TripAdvisor users rated this property 5 out of 5

I would recommend to everyone

MICHAEL P on Feb 16, 2024

I am very very hard to impress with accommodations and service. The staff at the Fairmont were above average, actually exceptional. I have a partial disability that causes a lot of back pain so I sleep with frozen gell packs the staff kept them frozen and delivered them to my room on demand. I often am up at night and requested a larger room so I would have space to move around at night and not wake up my other family members, they gave us a much bigger room at no up charge. Our plane was not leaving until 5pm. They gave us a late checkout no problem. Often when you ask for something extra the staff will act as its a big problem not at the Fairmont. They helped at every turn with a real honest smile. I would name some names of stand out employees but am afraid I would miss someone. They were all stellar. Also the property was clean and well maintained . The beach was wonderful also the staff at the beach was fast with chairs, towels and shade umbrellas.

TripAdvisor users rated this property 5 out of 5

Our Destination Wedding & Vacation

Nicole G on Feb 15, 2024

After considering and touring countless vendors for our wedding in Puerto Rico, we decided to go with the Fairmont El San Juan Hotel. The main factors that played in to this were a fun, friendly, conveneint location, being only an 8 minute cab ride to the airport. The hotel itself which is timeless, absoultely gorgeous, classy and all of the countless, beautiful amenties it offers. The third and extremely important factor is the event coordinator Vilmarie. We experienced many throughout this journey and none could even compare to Vilmarie. She is extremely professional, attentive and has 25 years of experience working as the event coordinator at the El San Juan. She made this whole process extremely easy and played a huge part in making sure all of our requests came to fruition. I knew having Vilmarie there as our event coordinator allowed for one less thing I had to worry about amongst the 1000 others while planning our wedding. She was also very accomodating and helped us with a few special requests including setting up our pool party the following day for my husband and I to enjoy with our guests. The wedding venue is gorgeous, we went with the Grand Ballroom. Thankfully the weather was on our side for the beach ceremony, although should it not have been the backup ceremony venue was also very nice. I cannot reccommend the Fairmont El San Juan Hotel, all of the staff and Vilmarie enough for helping us pull off the wedding of our dreams.

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