Bel Jou Hotel St. Lucia reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

808 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic services from the hotel staff

Kkzzqqbb on Jan 30, 2023

My husband and I checked in last week and are still here. One thing impresses us the most is the staff here take very good care of their customers, from front of the house to restaurant as well as house keepers. Smiling face and greeting where ever bumped into one of them. One day we were in town looking to buy postcards, which is surprisingly not easy, couldn’t find any in the market and few shops. We recognised a familiar face, a lady who works at the restaurant, near the market. We asked her, instead of just giving direction she walked with us to the shop! The helpful mentality doesn’t stop inside the hotel! Room facility is a normal three star hotel standard, pools are good, food is also good (I wouldn’t say exceptional). Overall a good place to relax.

TripAdvisor users rated this property 4 out of 5

Very decent Hotel - Exceptional staff & service

petestoneman (caterham surrey uk) on Jan 25, 2023

The facilities in the hotel are perfectly adequate for a hotel of this rating. Exceptional service was received by Princess, she works both restaurants tirelessly and with wonderful grace, humour and efficiency. She is a delight. Also, in the A la Carte restaurant, the food is good but the service exceptional. Keisha and Kasha provide the most gracious and professional service. The staff are the main attraction at this hotel and made our time there special. A couple less positive points were that the beach the hotel shuttles to is not the greatest, it is next to the domestic airport which had road works and is the closest beach to Castries which meant a few cruisers found there way there. Lastly, the beer at Bel Jou is draft only, I would like the option of bottle or cans to improve the quality or at least offer the option.

TripAdvisor users rated this property 5 out of 5

A very very very Happy New Year 2023 and Holiday

Georgina A (Ilford) on Jan 19, 2023

We had a fabulous 10 nights over the new year 30th dec to 9th jan23 All the staff are the best staff we have ever had on any holiday. They and the manager Dean (who walks around from time to time checking that everything is ok while your there) should be very proud the way they run Bel Jou. It shows on how many repeat Guest there are and some staying from 3 weeks to 2 months. Because its a small hotel you talk to most guest that are there during your holiday, but you do not have to if you wanted to keep yourself to yourself. We met the most friendly, warm guests on this holiday and had the best time. Food Is very good, plenty to eat at the buffet, breakfast, lunchtime and dinner. Lunch, set menu at Lulu's. Hummingbird dinner, have to book, so you can mix it up a bit if you get bored of sitting in the same place for every mealtime. All drinks are good including the wine. Bar staff are great. Room we was in was ok, we was in a Garden room, view was a fence panel hiding Lulu's But to be fair we did not have far to get undercover from the very heavy showers we had, yes and it rained liquid sunshine every day, not all the time my I add. It was a large clean room with a large bathroom, walk in shower, bed was comfy, tea and coffee tray, safe, and plenty of hangers and storage. New Years eve was grand affair, the staff worked really hard to give us a great night, with loads of different entertainment going on, good food and a lovely atmosphere and the rain held off, we was so pleased for them/us. There was very good entertainment every night, singers, bands, steel band and DJ, there were people dancing most nights, if its not your thing, there's always people watching. The Bel Jou is really in the middle of nothing and there really is a steep hill up to it. You can feel a bit trapped after a while, so if thats not your thing, maybe this hotel is not for you. Mano runs a shuttle service to town or the beach to escape now and again and there is a tour desk there to book tours. We are so glad we booked the Bel Jou we had a blast and you never know we may be back

TripAdvisor users rated this property 5 out of 5

Best hotel!

AB2121212 (London, United Kingdom) on Jan 15, 2023

Just got back from 10 days at this fantastic hotel, my only complaint was that 10 days wasn’t long enough! Definitely go for 2 weeks! Everything great here - the food, entertainment, pools, view, but what really makes this hotel special is the staff - they can’t do enough for you and really make the holiday one to remember. Shout out to Samantha, Kidada, Devon and Brendon - thanks for making our holiday so special!!

TripAdvisor users rated this property 5 out of 5

food was amazing and staff from the security down to the housekeeper..

Seaside775046 on Jan 15, 2023

My stay at bel jou was great!! I recommend anyone who wants to celebrate a birthday to visit bel jou the staff are amazing big up to my waitress Kimberly for her professionalism, bubbly personality and her bright smile through out my dinner!!.I will be coming back to bel jou,I felt at home here.??

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