Bel Jou Hotel St. Lucia reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

871 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Home away from home!

rach2010186402 (London, United Kingdom) on Sep 15, 2023

We loved this hotel so much. Only stayed a week. From the warm welcome Kelita at the front desk gave us, to meeting the managers for a cocktail hour on the Rooftop it started on a good note. We had a garden view room on the ground floor of the main block which was lovely and had everything we needed, however, it is 2 flights of stairs to get up to the main part of the hotel. The views from the hotel are sensational. It is a little oasis. The food here is fantastic, Alvin the Head Chef is the absolute best and catered to our specific dietary needs. The waiters and waitresses were so amazing. Ashley, Madrina & Shanel were our daytime angels, they went out of their way to ensure we were looked after. Brendan, Kisha, Samantha and Shawn were the evening angels. The bellhops Mikey and Courtney were helpful also and always saying hello. Quincy the groundsman was also very friendly and helpful and even got us aloe vera to help with mosquito bites. Jahfrey the entertainment guy was amazing, would recommend his yoga, pilates and aqua aerobics classes. And all the staffmembers I didnt mention were all fantastic. I can't wait to come back to Bel Jou in July next year, home away from home and I'm already missing the Bel Jou family.

TripAdvisor users rated this property 5 out of 5

Absolutely amazing!!!

Caroline T on Sep 15, 2023

I have just returned from a solo 10 day holiday at this amazing hotel and if I could give it 10 stars I would! The staff here really make your holiday so special and I did not want to leave! I will definitely return in the future.. thank you Bel Jou for a wonderful holiday!??????

TripAdvisor users rated this property 5 out of 5

Amazing, cannot fault this hotel

Y8085DAlisam (London, United Kingdom) on Sep 02, 2023

We spent 10 days here, check in was very quick and a lovely member of staff took our suitcases to the room. We was located in the bungalows which was lovely, it had a kettle with tea and coffee, iron and ironing board, it was cleaned every single day. There was a good range of people aged from their 20s to their 60s, we are in our 40s. The staff here are absolutely amazing, they cannot do enough for you, the most friendly people we've met and it was great to see them having fun aswell dancing with the guests etc and not robotic like most places. They really do strive to go above and beyond for their guests. The hotel itself is spotless and the views are beautiful, the pools are lovely and wasn't busy at all, drinks were great plenty of choice available. Breakfast was good, lunch and dinner. You can eat at the pool bar at 3.30pm if you want burger and chips, pizza etc. You can grab a tea or coffee in the little shop near the upper pool which has cookies and pastries. You can book the humming bird restaurant for fine dining which was delicious. Down at the lower pool is a self serving bar, which has beer, wine, spirits, rum punch and soft drinks on the tap. Thursday nights is the best night where they provide a BBQ at the upper pool area with a steel band, fire spitters and then a DJ, it is brilliant. There's a shuttle bus that takes you down to the beach where you are greeted by someone with sunbeds free for the hotel guests. He also takes you into town and picks you up. There's also a guy there located near the restaurant area where you can book trips. We had the best time here thanks to the hard working staff and cannot fault it at all. Only one grip I had they had no gift shop on site and you have to go into town. However they do have essentials at the reception like razors, sanitary products etc.

TripAdvisor users rated this property 2 out of 5

Get servers who are nice to guests

Lezluvrenee (Las Vegas, Nevada) on Aug 25, 2023

Rooms were nice but had (mean girl) problems with the servers. Keisha and Tinka the servers were the absolute worse. Their attitude made it impossible to even eat at the hotel considering they had a problem with us for no reason yet they were going to be handling our food absolutely not! We had to order food from off property during our stay because we didn’t trust them around our food. After speaking with the lovely manager we did enjoy ourselves a little more but the damage was already done. We did speak with other guests who had the same problem with the female servers. As a woman it’s NEVER ok to try and tear down another woman. Overall it’s a really nice hotel maybe just get nicer servers

TripAdvisor users rated this property 5 out of 5

A Hidden Gem in ST.Lucia

Companion44427386827 on Aug 23, 2023

Thankful for the amazing time spent at the BelJou .. an amazing girls trip with 4 of my dearest friends for over 30 years. A beautiful and relaxing oasis.. the hotel is located on a hill so it does not have a beach attached but they do offer shuttle services to and from the beach on the hour. The hotel has two pool areas and amazing food selections.. Beautiful performances/music every night in the dining area with amazing views overlooking the town and surrounding hills.. absolutely breathtaking. Last but not least .. A huge shoutout to the hardworking and amazing staff that waited on my group daily.. these staff members made you feel at home. We are truly grateful for all of you.. Princess , thankyou for the laughs and great dance moves, Chef Alvin , thankyou for the private dining experience.. the food was amazing! Can’t forget Brenden,Shawn,Tenika,Andrea,Tania,and Manager Dean.. thankyou for making our weeks stay memorable.

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