Bel Jou Hotel St. Lucia reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

977 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing hotel

Alicia P (plymouth) on May 16, 2024

One of the best hotels we have ever stayed in. The manager has the ethos of happy staff - happy guests and his leadership shows. All staff in all departments were wonderful. Andrea, Brendan, Princess, Nicole and Jaifree are people who stood out but there are many more who work just as hard and helped make our stay memorable. Buffet food was varied and great quality. Food in the a la carte restaurant is not the 'fine dining' experience it promises and some dishes were quite disappointing. Carribbean night BBQ was amazing and entertainment perfect. Pools were both great. We struggled a little to always get shade and they might not have enough beds if hotel was busier. Daytime yoga, pilates, walks, aqua aerobics by Jaifree were really good and an opportunity to get moving as the hotel isn't in an area you can walk from easily. We took the shuttle to Castries and Vigie Beach which we would recommend but for info there are no umbrellas, just beds and the dappled shade of a couple of trees. Room was comfortable but needed a little tlc - third floor, ocean view (beautiful view) - we didn't like the two small doubles and would prefer one large king or even twins pushed together. Hairdryer, TV and kettle all quite old but worked. The air con was old, a bit noisy and not that efficient. Thankfully there was also a ceiling fan. Our first mattresses were really old, soft and had springs poking out. However, we only mentioned this briefly to Andrea at breakfast having not slept and looking terrible and she immediately reported this to reception and when we returned from an excursion we had new mattresses - superb customer service! The way the hotel/staff dealt with issues was exemplary - that's partly what stands it above any other hotel we've ever stayed in. Potential improvements - cabanas don't have enough shade - they need curtains that can be moved with the sun. When prepping for events the pool bar shut a bit early so we were sent to the main bar but this wasn't yet open - this happened twice and one night took 20 mins to get a drink as all staff spoken to were too busy. Might not normally have been an issue but this was always as sunset was approaching. We loved this hotel and all it's staff and would happily recommend it to anyone who likes a calmer, smaller and friendlier hotel, a little out of the way but with breathtaking views and brilliant staff and management.

TripAdvisor users rated this property 5 out of 5

Awesome staff. Amazing food. Great customer service. Value for money.

Rebecca G (Castries, St. Lucia) on May 15, 2024

What an amazing experience. We were greeted by a lovely lady who made us feel so welcome. Our room was spotless and spacious. The food was amazing. But what made our anniversary special was the staff. They were friendly they went over and beyond their job role. My husband and I have never felt so so special. Special thanks to Jafree and Cyprian. Bel jou has made our Anniversary a memory to treasure. It is indeed special gem. We are definitely coming back to this amazing hotel.

TripAdvisor users rated this property 4 out of 5

Sun, sea and rum punch

470andyr (Plymouth, United Kingdom) on May 13, 2024

Just here for a week , all inclusive, adult only hotel , we have a lovely garden room near the lower pool . Food at the buffet restaurant last night and breakfast this morning was very good . All drinks included are local but the beer is good and well we come for the rum , right. Two pools , three restaurants/canteen. Friendly staff , aircon in the room and free WiFi, happy days so far

TripAdvisor users rated this property 5 out of 5

A secret hidden gem

woollee001 (Ledbury, United Kingdom) on May 13, 2024

On our last day at this wonderful establishment and just have to say a huge thank you from the bottom of our hearts! We couldn't fault this hotel at all and the staff were absolutely amazing. Never in all of years of travelling around the world have we come across such excellence! Lead by GM Dean the whole team is as one in delivering the Team Bel Jou experience. Thanks again Heather & Chris x we'll miss you folks ??

TripAdvisor users rated this property 5 out of 5

Excellent hotel + holiday experience

Susan G on May 12, 2024

Amazing holiday from start to finish, staff so attentive, Dean the manager leads a happy team that went above and beyond to make our holiday wonderful, relaxing and fun. Food outstanding, entertainment was great perfect for a adult only hotel, carribean/ bbq night was outstanding if you fancy a boogie Princess the dancing queen was always rocking the dance floor. Our Room were kept immaculate, the entertainments manager Jarfree was great so informative and I loved the aqua aerobics and beach walks. We will be back.

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