TripAdvisor Traveler Rating

The views are amazing. They are short staffed, but the staff they do have were very friendly and helpful. I wish they had fans and more converters for the out of the country guests. Bring all of the USB’s that you can because that’s all you can plug in.

Sad to say this did not feel like a Secrets Resort at all. I have stayed at a few and the quality of service was much better. I understand it was their low season but not an excuse when other hotels and people around the island were having a better experience. They allow day passes and I understand that it helps them financially and for people in other places to have the experience but many of them were loud and obnoxious and the people that were staying there other than myself were bothered. They also have locals pay for day passes on Saturday and Sunday and both weekends I was there we heard and saw them acting very inappropriate and doing the same with the bar tenders at the pool bar. Many of the other people had the same experiences we did when we visited with them. I know we're all wanting a good time but some of us also want to relax and not see inappropriate gestures and language. Touching themselves with elderly there. I am a travel agent was very sad to see all of this, it was my first time on the island and was excited about visiting the resort but it was highly recommended I go somewhere else but all the website pics made it appealing. From what I was told by locals that 90% of their business comes from tourism this isn't a good vibe to give. I really hope they make better improvements on the property in some areas, food options being available, and most of all customer service which is a plus to me for someone who spent a lot of money for 1 week.

The resort is absolutely beautiful. The staff was very polite and the rooms were super clean. The pool was beyond beautiful and it was very relaxing watching the sunset. In my opinion, the only downside was the food. My wife and I both felt the food was mediocre at best. But if you are coming for beautiful scenery and relaxation, dont hesitate to book this resort.

We read several reviews prior to booking this resort and were a bit apprehensive about it. However, I am very happy to say this resort nor its people/employees disappointed us in any way! We had a great experience with each member of the staff but cannot name each one by name. Our experienced started with a quick and easy check in with front staff and our UVC welcome with Fernando who assisted us with upgrades. We thoroughly enjoyed Michelle in the Preferred Lounge and both Claude and Patricio at the beach bar and everyone at the coffee bar! We were met each morning at breakfast with smiles and hello's and questions about our evening and experiences...especially Theiogene...a truly happy person to greet us each day! unfortunately due to the seasonal time, not all restaurants were open, indeed, sometimes only one a night. However, the food was always good. The room was close to everything, was very clean and comfortable. Housekeeping staff kept us well stocked with necessities including towels, snacks, bottled water and the mini bar items. Great place to stay, they are updating the whole resort so I can only imagine how great our next stay will be!!

The staff at this resort was so wonderful. Michelle and Leo at the preferred bar had us entertained and cared for. Hector rocked at the pool bar. You MUST hang out at the beach bar with Claude! The best! The beach was stunning and clear. Come with the expectation this is not a traditional Secrets, however the people and beach make it as fabulous as you allow it to be. You are on vacation - enjoy!