TripAdvisor Traveler Rating

We stayed in this hotel with two grandkids. I want to recognize the customer service, which is probably the best customer service ever. We arrived at 6 AM in the morning and kids were exhausted. On the way to the hotel, I called and I asked if there is any possibility to check us in immediately, and they did their best and they did check in us when we arrived to the hotel. They gave us the highest floor was the best view. This hotel is located at one block from the beautiful white sand beach and we were able to walk to the beach in our bathing suits. Very convenient location, good restaurants around. Great nice walk to Pier 60. Hope to be back.

Great location, clean room, easy in, easy out. Mason the valet was great super responsive. Gym had a great view of the bay. Really good value. The rainfall shower was a nice touch, I wish the bottled water was not kid sized but didn’t really matter that much.

The hotel was in a great location. That was my favorite thing about this hotel just where it was located. Everything was nearby in the ocean access within 5 minutes of walking. Customer service was the best as well. I really enjoyed the fact that someone went out of their way to help me out. I believe Devon was his name.

The safe here are fantastic from valet to check in staff. So friendly and helpful. Great location, 3 minute walk to the beach and all necessary conveniences. The gym is on the top floor overlooking the beach and island It was truly a beautiful, well equipped workout space. Made me want to work out longer. I didn't eat or drink at the hotel but breakfast looked good and the rooftop bar seemed nice and well staffed.

We were here for my nephew’s wedding with a group of 25, and overall had a great time. Spent a lot of money, and the bartender on the 5th floor was an absolute rockstar — couldn’t have asked for better service there. Unfortunately, the experience was ruined by the wannabe cop working security at the bar upstairs. This guy clearly missed his calling and now takes it out on young adults trying to enjoy themselves. Wearing a shirt two sizes too small and walking around like he’s auditioning for a SWAT team, he disrespected our entire group for no reason. He picked on people half his size and acted tough until I stepped in and shut it down. Completely unprofessional and out of line. We came to celebrate, not to be harassed by someone on a power trip. Management should seriously reconsider who they have representing them.