TripAdvisor Traveler Rating

Huge room, really good food and drinks at H2, very friendly bellmen and front desk. We arrived here around 1am and the front desk insisted that only "management" could use the bell carts and would help with our bags. I was annoyed thinking it would take 10 mins for management to arrive but he arrived promptly, helped us load our bags and take them to our room with a cheery attitude, despite the time. We went during Easter and they had live bunnies to pet and an Easter Bunny to take photos with the kids. Had a cute photo op spot that anyone could use for pictures throughout our trip, as well as complimentary bicycles you could use for 2 hours to ride around Stanley Park. They are first come first serve so we missed out but there is a very very reasonable bicycle rental shop within a 2 min walk from the hotel. The location is superb; within minutes you are in Stanley Park and it's a 20 min walk along the water to Canada Place as well as to plenty of food and drink. We unfortunately didn't have a chance to try the pool but saw people in there all day enjoying it. There is also an indoor pool/hot tub. Would absolutely stay here again.

We stayed for 4 nights in a king room in the tower. We had an early flight and arrived at the hotel at 9 am but was not able to check in until 4:10. The process was not pleasant and the front desk did not give us any drink coupons or anything while we waited. The front desk staff were not helpful during the checkin process and lacked customer service. Overall we enjoyed our stay and had a great view of the marina.

Such a lovely stay! This hotel is so perfectly located on the water, with walkability to so much to see and do in the city. Take advantage of the immediate access to walking/running paths that take you along the water and through Stanley Park. You can also walk to the seaplane terminal and do a quick seaplane tour of the area which is SO worth it! The rooms are spacious and have the awesome Westin touches like the heavenly bed/shower/etc. The property was exceptionally clean and well kept, and the staff were just fantastic. Thomas at the front desk was warm and professional, giving recommendations for activities while we were visiting for a quick weekend. We will certainly be back!

Historical context: We have enjoyed the Westin Bayshore separately as individuals and again as a couple for over 40 years. Until now we have felt like guests who have been treated with respect. The following is not only disappointing; it makes us doubt whether we will return in the future. We share as a warning to others. Details: StayVancouverHotels is a local program which encourages city stays with promotional gifts. We have used this repeatedly in choosing to stay at the Bayshore. The original promotion granted a $225 prepaid Mastercard for a 2 night stay. We booked 4 nights, expecting 1 card. After booking and paying in full, the promotion was increased to $450 for 4 nights. We emailed StayVancouver in the hopes of having our 4 night reservation recognized under the new promotion. They passed our request on to Westin who denied it stating that the room was non-refundable and prepaid and the new promotion would not apply. Fair enough, we weren’t happy with the decision, but felt they could justify it on their end. Fast forward, the last night of our stay — after an atmospheric river of rain and a promise of proper Spring sunshine to come — we decided to extend our visit by 2 nights. We again booked through StayVancouver and paid in full. We received confirmation of the booking and an email telling us to expect a $225 prepaid Mastercard for our new 2 night stay. We confirmed these arrangements with the front desk to extend our stay and refresh our keys. The clerk told us to return the following day to pick up our rewards card. This is where it turned sour. The card was not available for pick up. Despite having an email confirmation of the card’s readiness, we were told that “consecutive bookings do not apply.” The problem with that logic is that we were already here and decided to stay a couple more nights. We made a new booking that the clerk subsequently linked to the old one. The manager was called in and our reservation and confirmation email were both made available to him. He determined that StayVancouver was in the wrong to issue it and that they would not honour it. We told him that with our original 4 night booking, StayVancouver stated that it was the Westin’s discretion to not honour the new promotion, now the Westin is saying that it is a StayVancouver policy to not honour the new booking. Between both entities, we just ended up feeling mislead and cheated. Where does the buck stop? Each organization blamed the other for unclear guidelines/practices, and we were made to feel that we were trying to scam the system unfairly. It’s certainly not the point of a $225 promo card after having spent literally tens of thousands of dollars at this hotel over the course of decades; rather it has to do with the very poor way in which it was handled. The irony in this is that should we have received the gift card we would have used it in-house at the H2 Kitchen + Bar or the Tasting Lounge. Instead, we chose to take our business elsewhere. Dear Travellers: Are you old/experienced enough to remember when you were appreciated as a valued client or have we all resigned ourselves to be mere cogs in the corporate machinery where the dollar rules above all personal considerations? Even a small chit of some sort to use in the hotel would have ameliorated this situation! $225 isn’t an issue financially but it can be a dealbreaker in terms of loyalty.

The location was great and we had high hopes of the hotel. We arrived early and enjoyed a lovely snack at the hotel bar. Then we got to our room, great view but after that disappointed. Our bedding had rips in it, there was no mini bar and ordering room service was tricky requiring scan of QR code on the right brochure and if a good coffee is important to you, do not stay here. The coffee machine was dirty and of the drip variety, and the coffee supplied was from Starbucks and did not taste anything like real coffee. One morning I tried the Starbucks cafe in the lobby- it was awful. For a five star hotel the room was a basic, tatty overpriced disappointment.