TripAdvisor Traveler Rating

My husband and I booked a 3 night stay in the Harbour and Mountain View Room at the Westin bayshore Hotel. As Marriott Bonvoy Members we loved the booking experience. The location of the hotel is great and view from the room was absolutely stunning. Thank you for the complimentary strawberries for our special occasion. I loved the Vida Spa and highly recommend taking services from Anahi. She was amazing. The bed was comfortable but we were disappointed with the amenities, pillows and particularly the size of the room (it was really small compared to the photos). The room definitely seemed overpriced for its size and amenities. There was no bottle of water and no mini bar in our room either. I would believe the cost of the room is simply for the view and location. The breakfast experience was highly disappointing. There was no buffet available since they were revamping their menu. When I chose the option "Eggs your way!" and asked for an omelette from the Ala Carte Menu, I was told that they cannot make an omelette 'my way' and that I would have to choose the omelette from the menu which they made their way. I found it rather ironic and didn't appreciate the way the staff handled the situation either. We ended up having breakfast at the Starbucks inside the hotel. Also please note that the hotel does not provided 24/7 in-room dining. The hotel has 2 pools (outdoor and indoor) although in 3 days we didn't see a single person in the outdoor pool due to the cold weather while the indoor pool was small and crowded. The H tasting lounge for dining and drinks is really nice and the dome looks beautiful. Special thanks to the manager, Niranjan for making the experience even better. Overall if the hotel improved its rooms, amenities and breakfast, the experience would surely be enhanced.

During my stay at the hotel, I experienced several serious issues that made the visit extremely unpleasant. There were bugs actively running in both the bathroom and the room. In addition, there was visible mold under the window, which I only noticed shortly before checkout because it was hidden behind the curtain. After returning home, my family and I all developed persistent coughing, which raised serious health concerns. The presence of bugs and mold is unacceptable and was the main issue of my stay. I reported the mold problem to the front desk before leaving. I was told that someone would contact me, but no one ever did. I also emailed customer service and received only an automated response stating that I would be contacted. That follow-up never happened. I have documented all of these issues with photographs. Another major concern was the $50 parking fee. The hotel does not actually provide on-site parking; guests are directed to park across the street in a public parking lot. Most hotels do not charge for parking, and if they do, this information should be clearly disclosed at the time of booking — not after arrival. This felt like a hidden cost. Additionally, having to walk five minutes across the street to park the car was very inconvenient, especially in cold and rainy weather. Lastly, the hotel restaurant was significantly overpriced for the quality offered. Overall, this experience did not meet reasonable expectations for cleanliness, transparency, or customer service. The lack of follow-up after reporting serious health and safety concerns is especially disappointing.

The Westin Bayshore old Hotel with its iconic tower amazing property. I have been to Vancouver numerous of times and have stayed at other Marriott properties last time we stayed at JW Marriott it was OK. The Westin Bayshore it is a nicer property location location we will be back

We wanted a memorable experience to enjoy Vancouver BC for our first time. Nice hotel! The service we were given in the bar deserves a very honorable mention! Kira made some amazing beverages for us! We came back the next day and Zoe made us some more great drinks. We wanted to try high tea here but booking well in advance is highly, very highly recommended or you won't get a table. We also enjoyed a libation in the H2 restaurant with Chris who was equally amazing too. Thanks to all we will def be back in the future for more!

We arrived at the Westin after travelling from Australia and almost 2 days without sleep. We paid for an early check-in. The hotel made us wait 10 hours before our room was ready. We had to sleep on a lounge chair….