As a treat for my birthday, I stayed in a Fairmont Gold Suite, which more than met my expectations for elegance, comfort, function and proximity to shops, Art Gallery, restaurants and oceanside walks. The lounge provided a hearty breakfast and tasty treats throughout the day, as well as a great place to unwind, and people watch while peering out of the banks of windows lining the outside wall. Vancouver is so picturesque! The staff were eager to assist with entertainment suggestions, directions when needed or to make suggestions regarding the provided treats.
Caring staff and enjoyable stay
Feb 03, 2023
All the staff were very caring. They allowed me to check in earlier after a long trip back to Canada. I injured my ankle after a morning run and the first aid staff (Suraj) was very attentive and helpful. He did a great job bandaging, keeping my ankle stable and helped me with the luggage to the taxi.
Great hotel, not super clean, rude staff
Feb 02, 2023
Front desk staff were not very polite or helpful. At time of booking we were not clear that the hot tub was under construction, this would have changed which Fairmont we stayed at.
Expensive room for lack of cleanliness. Makeup on shower curtain, purple shampoo splatters on walls in shower as well. Dirty side tables.
Lovely stay with personalized attention
Jan 31, 2023
Lovely experience with personalized attention. They took care of us, had our twin cribs ready in the room prior to arrival, and had baby bath items ready for us as well! We had a very smooth arrival and departure, and the location was great, close to the pier with a 10 min walk
Elegant and Cozy Rooms
Jan 29, 2023
The Fairmont Vancouver is a beautifully appointed older hotel with elegant and cozy rooms. It is about a 10-minute walk from the convention centre. Only the main entrance is open at night, making walking to the convention centre a bit longer. The main lobby bar and restaurant are atmospheric, with excellent menus.