TripAdvisor Traveler Rating

Perfect stay, the front staff and concierge were extremely helpful and friendly. We would definitely recommend and stay here again. I would not recommend the in hotel restaurant ( Notch 8) even though the food was excellent, the staff was rude and not helpful at all.

Average. Handicap room away from elevators. Layout and bathroom well designed. Neat and clean but few amenities. No cell phone outlets. No electrical outlets reachable from a wheelchair. Room coffee poor. No coffee found in lobby. Restaurant food good. Not recommended.

The hotel is centrally located in Vancouver with easy reach from the airport via the sky train. A clean and well presented hotel. Plenty of places to eat within a short walk from hotel. Can be a big noisy at night with emergency vehicle sirens going by but that could apply to most hotels in the city.

Sadly a poor experience - arrived early off cruise ship to be told our room would be prioritized and I would receive a text. Didn't happen. Then allocated room next to service room which was noisy - terrible night but we were moved next day. Some staff had a poor attitude - concierge however were excellent. Not anywhere near the standard we expected.

Being from Las Vegas, we expected an amazing stay at a Fairmont Hotel. We expected a fine luxury hotel. We stayed at the Fairmont August 24-25, 2024. We had to wait 4 hours for our room because "it was not inspected". A total lie. Each time we tried to get keys we had to wait in a long line and were told it would be another 30 minutes unless we wanted another floor. We were traveling with family and wanted to be on the same floor..so we waited. When we did get our keys, my husband walked into a room with a couple in bed, a compromised situation. The lady threw her arms up and screamed, and my husband ran out. I am still waiting for a call from the General Manager. The hotel gave us 2 drinks and apologized. The Food and Beverage Manager was the only person to show up in person and try to calm us down. He also talked to the other couple to make sure they were all right. He personally brought us a bottle of wine and called us to see how we were doing. We finally got keys to another room. The towel had a large hole in it. What a way to start a 7 day trip. We will never stay in the Fairmont Hotel Vancouver again.