Excellent from first going to check-in desk. Staff was warm, friendly and courteous. Our room was not ready so we kindly waited. After lunch we returned and it was still not ready, so person at check in apologized and upgraded our room. The room was wonderful..large..great view..very clean. I have nothing negative to say at all about my experience there.
No water pressure or hot water, elevators take forever, conciereg recommendations awful
Sep 23, 2023
We checked in to be told we had reserved a room for 8 am that morning, but they gave it away because we didn't show up. I double checked my reservation-it was for normal 3 pm check -in. Next am discovered shower regulator was broken, water pressure very low and water would not get hot. Asked for arts and high end restaurant recs from concierge. Sent to tourist trap areas with awful food and shops filled with "Made in China" junk. Elevators took forever and only a few worked. Won't be going back.
weekend away for cycling
(London, United Kingdom)
Sep 19, 2023
Great location, friendly & helpful staff. well located for the shops :)
Stayed here for the 2023 RBC Gran fondo to Whistler.
Hotel was happy to look after luggage whilst i had the one night in Whistler after the ride which made things super easy.
An exceptional stay
Sep 19, 2023
Our 2-night stay at the Fairmont Hotel Vancouver was exceptional. The hotel itself is a sight to be seen, the amenities and location are perfect, but truly the staff is what made the entire experience so memorable. Our concierge extraordinaire Russell made my mother and I feel so happy, taken care of and at ease. His entire demeanor is that of someone who genuinely values the person they are interacting with at any given moment, and all while maintaining the utmost professional standards, made us instantly feel like we were old friends. That is the hospitality experience I want to have wherever I stay, forevermore. He’s a gem and I hope the Fairmont knows what a special person they have with them!
Beautiful hotel and lovely staff
Sep 18, 2023
This is a beautiful hotel in a great location. The staff are welcoming and capable, the rooms we had (stayed twice in 2 weeks), both on the 10th floor, were a good size and very comfortable, and cleaned daily, although the bathroom is very small. The food, drinks and cocktails at this hotel is very good but with only 1 restaurant we needed to reserve a time, which we unfortunately found out when we tried to get dinner and ended up having to wait, albeit for only 30 minutes. Being downtown there was a lot of outside noise but lots of building/maintenance noise in the hotel from early morning.