TripAdvisor Traveler Rating

The hotel was in a great central location and was decorated for the season. The rooms were spacious and nicely decorated. The highlight was Debbie. She was so helpful and made sure our visit was memorble.

Had an amazing stay at this hotel! All the amenities exceeded my expectations and the room was gorgeous. Such a great break.

I stayed at this hotel for 8 nights visiting from the UK. It is a nice hotel with a lot of quality aspects. The staff were very helpful and I found breakfast to be decent. The room was relatively clean and I did not have any issues during my stay. The location is great and you can be at the waterfront within 10 minutes or hop on a train or bus very easily. We had a corner room and while you can hear the odd police siren or noisy car, it is very light and I had no issues sleeping. My only snag with this hotel is with the swimming pool area. It is sold as a luxury hotel but the ceiling in the pool area is leaking. There are paint bubbles forming and the water actually drips into the pool when it rains. At one end of the pool there is a temporary partition which looks like it has been there for some time. If I was in charge of this hotel I would close the pool area until it can be renovated because it is not up to a good standard and does dent the rest of the hotel if you happen to visit the area. But as I say I would stay again and I did swim in the pool. The water appeared to be clean.

After driving for two days, we were excited for our first stay at a Fairmont and really looked forward to the room and amenities. The hotel parking is in a convenient location, but at $75 per day on top of a $350/night room felt unreasonable. The lobby and public restrooms are gorgeous and give a true luxury impression. The elevators were fast, with four running, so wait times were minimal. Unfortunately, our room was placed at the very end of a long hallway. We checked out the amenities right away. The gym was excellent—clean and very well equipped. However, the pool area was disappointing: very plain and currently under renovation. The room itself felt overpriced for the condition. It had an older look, the AC was really weak (we prefer a colder room), and there was no microwave to heat up leftovers, which was inconvinient Overall, the stay didn’t quite match the premium price we paid.

This is a great hotel. Diana at the front desk gives exceptional service. We had a very late flight out the day of our departure. The hotel was very accommodating with a late checkout and allowing gym access for the day. I love the classic comfortable feel of the interior. The room was large and the bed very comfortable. We will be staying here again.