Brisas Del Caribe reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 3.0
  • Service 3.5
  • Value 3.5

5225 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not 4 star

icantdeny (Toronto, Canada) on Jan 27, 2023

This resort should not be sold as 4 star. It's a 3 at best. We had booked on the South end because we were told it was the newer part. It was quieter for sure which we liked and the rooms were bigger but the beds had two sheets/pillows were made of rolled up chunks of batten of some kind .Need to ask for a blanket if you needed it there were no bedspreads on them at all. Curtains falling off the rod and bathroom had chunks of tile missing. Tub is high to get in and out of for showering. Always had hot water with good pressure tho. Bottles of water were replenished twice all week. The safe did not work and the key card deactivates if you put it near your phone too long. The key pad fell off one of the doors down from us and also big chunks of the second story balcony fell on the patio two doors down from us.The pools were clean enough but if you have mobility issues of any kind it was difficult to get out of. Rungs missing off of all the ladders. Some missing the bottom rung and some the top rung. Older adults would not get much use of the pools. None of the hottubs were filled nor working. Bar drinks were tastless juice of some sort. Usually guava or papaya that tasted more like thick water. Cola sometimes was just water and coke syrup no fizz at all. Beer was only served at some of the bars. The coffee bar had delicious spanish coffee. The 24 hour snack bar on the south side had rum drinks and no beer and no coffee at all. Burgers, chicken sandwiches and that that was it.They are lacking supplies including glasses take a bubba or reusable mug.The buffet is decent. No cheese on a few days,no butter at all and no cooked vegetables like we are used to. Could be lack of goods.Tons of turkey, rice, fruits, omelets,pancakes etc. Nice variety. The Bar Caleta had a nice lunch of grilled meats and foods. No alcohol on the day we ate lunch there.The beach is beautiful. Looks like a lot of chairs but guests taking 4 chairs for 2 people depending where they wanted to sit in the sun or shade so would throw towels on the 4 chairs so no one else would sit there. Some were broken be aware before you sit. If you are in the least bit immobile,ie stairs, lots of walking. Do yourself a favour and book the North building where there is an elevator. There was a mix of guests, Canadian,Russian,Hungarians'Chinese and big groups of Cuban families/all were fairly courteous as a rule. As per normal standards the employees were terrific. This resort had people actually come and take a drink order and serve you. Fantastic service. Very efficient friendly staff. We aren't likely to return to this resort.

TripAdvisor users rated this property 3 out of 5

3 stars is generous honestly

ericgY9646FM on Jan 27, 2023

Stayed here from Jan 19 - 26, the beaches were amazing tons of seats no need to go early and reserve a seat. The towel guys were out of towels most days for the beach. Most servers didn’t care to serve you a drink unless you tipped for breakfast, lunch and dinner. The food was the same all week rice, pork, cucumbers, watermelon, mango, pineapple, small buns, cheese slices, and ham slices. Very boring buffet and as for the bar only had beer and rum nothing else. The coffee which Cuba is famous for was well instant coffee on this resort. The front desk seemed like they didn’t want to be bothered ever you’d ask for a internet login or a towel card and they’d go talk to another coworker roll their eyes and get you a code or towel. The hotel is pretty beat up our fridge in our room broke after day 1 . Power went out about 3 times. The hot tub on the south side had no water in it. The snack bar had burgers and chicken sandwiches, burgers with no sauce, no fries just bun meat tomato and lettuce.

TripAdvisor users rated this property 3 out of 5

You get what you pay for

maguirec (Calgary, Canada) on Jan 18, 2023

Spent two weeks here and left disppointed First room was sub par .I was put in older part of resort well away from main area .It was dark, gloomy and a/c button didnt work .No hot water over looking tool shed 2nd room very loud .If your looking for quiet you won't get any . No toilet paper or hand soap so take your own to main bathrooms .No napkins in restaurants or drinking cups poolside Front desk were ok but if there was a problem they conveniently forgot English . Some were rude and totally ignored you Expect long waiting times to be helped slow service and poor wifi. Overall front desk staff weren't helpful Food was pretty much the same but theme restaurants were ok .IF they were open Waiting staff great and very helpful if you give tips .They make minimum wage so i was happy too . Nite shows were really good and MC was great .Loved the shows !! Take your own mug, spices ,toilet paper and soap .I wouldbt exchange money into Cuban Pesos leave it Cdn .American they fuss about exchange rates You really do get what you pay for I'd spend abit more and go to another resort .I wouldn't go back .

TripAdvisor users rated this property 5 out of 5

THE BEST PEOPLE

TimothyCarlyle (Ottawa, Canada) on Jan 16, 2023

The price was right, unbelievably good. So why not get away to the beautiful sandy beaches and serenity of Cuba. Had been to Brisas once before, with my sons. A group of nine of us went and we had a blast. Went this time with my wife. It's not easy right now for Cuban hotels. Supplies aren't what they want them to be. The good may not have been plentiful, but it was good. The resort wasn't that busy in December ... south section was closed off. But we had an awesome time. With Brisas, it's always about the people that work there. So friendly. So attentive to your needs. Can't wait for my next visit.

TripAdvisor users rated this property 5 out of 5

Great Resort

ChristopheVaradero (Gatineau, Canada) on Jan 14, 2023

Great Resort at reasonable pricing... All of the staff, managers and upper management are great!! Some of the managers that I met and really liked over there were Roger and Renaldo, they are very great guys and really take the time to hear or deal with anyone's needs and definitely go out of there way for everyone... The food was delicious l, always a variety and the entertainment was just as great... We loved it so much that we are heading back down again this Sunday and looking forward to seeing everyone down there again, Cheers, Christophe

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