Paradisus Princesa Del Mar reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

8598 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fun fruit carving

11helenew on Jun 29, 2022

Marialys and Scull are amazing entertainment!! They are very talented and entertaining. I learned so much about fruit carving. This is our 3rd time in Cuba but this is the first time we have lots fun @paradisusprincessadelmar. Many thanks to both of them and Alexis at the beach. Alexis is also very entertaining with his activities and dances.

TripAdvisor users rated this property 5 out of 5

cuban holidays

leadallas30 on Jun 29, 2022

Marialys and Scull are the best entertainment. They are lovely and sweet. We’ve learned a lot about fruit carving. This activity was very fun and my favourite. I came here with my mother and she also loved it so much!!

TripAdvisor users rated this property 5 out of 5

Great staff

miles2travel (Ontario, Canada) on Jun 28, 2022

This review is not about the resort. I just wanted to write about the staff really tried to make our stay comfortable in the best way they could. I especially want to mention that Vallin and Daymi at Royal service bar made us the best Pina Coladas we have ever had! I am not sure if I have the name correct but I think it is Cfeh Clodiya at buffet very helpful and courteous! Thanks for taking care of us!

TripAdvisor users rated this property 1 out of 5

Terrible, Terrible, Terrible

Paws1970 on Jun 28, 2022

I was here in late May. I had already prepared myself that the food was going to be bad....but it was EXCEPTIONALLY HORRIBLE. I felt like I was on rations. There was no salad, no vegetables, no simple foods such as pasta, pizza or french fries. I didn't see one potato while I was there. Every morning the coffee had grinds in it. The only fruit was papaya and sometimes pineapple (which wasn't ripe) or mango. They only had 4 a la carts open and you had to beg for any extras of food. The alcoholic beverages were disgusting. I had to call the front desk three times to ask for toilet paper because they wouldn't replenish it. Again - rations. I had to ask for new bath towels and for my sheets to be changed. The day I was leaving, I asked for a late checkout and they wanted me to pay. They had given late checkouts to others I was with and they didn't have to pay any extra charges. The manager of the customer service desk told me it wasn't her problem. If I wanted the late checkout, I would have to pay. I explained all the things that wrong while staying at the hotel - again, wasn't her problem. The hotel manager was misogynistic, rude and unhelpful. I met someone on the plane that stayed at different hotel and they said their food was very good. So it's not supply issue. It's a hotel issue.

TripAdvisor users rated this property 5 out of 5

Great Resort and even better people!

M172NQmichellem on Jun 28, 2022

I was at this resort the last week of May 2022 and I had such a great experience. We upgraded to the royal service and it was worth every penny. The room was nice and clean, the beach was beautiful, the restaurants were enjoyable but I have to say it was the staff that really made this resort so great. We were paired with Yas and she made the whole experience amazing. Yas set up all our dinner reservations, and made us feel so comfortable the whole time. I plan to return to this resort just to see Yas again as she was so amazing and kind. Also, the activities instructor, Isabelle was wonderful. She was so funny and nice! I wish I could remember everyone's name because it really was the staff that made this trip amazing!!

View All