Great cheap hotel, it needs some refreshing, but nothing too bad. The staff was awesome. The entertainment team was really active everywhere and mingled with every guest. Wifi was everywhere in hotel territory, even our bungalow had a router inside. Our housekeeper was chatty, but a little lazy and changed our sheets and towels only once in our 12 night stay, and never cleaned our dirty mirror, we tipped every day, first in pesos, later in dollars, but nothing changed. As we stayed in bungalows, we had access to only bungalow guest buffee and it was awesome, no ques and basically a personal waiter. The food was okay, there was lot of meat, fish, rice, pasta and potatoes every day, but i missed cucumbers the most.
I was little sad that there was no nightclub or proper bar where you could dance. There was a 24/7 sports bar and lobby bar, which had only 5 or so tables and was walk through and didn't give a good vibe, so that was a minus in my opinion.
The beach was beautiful and had lots of sunbeds and the road to the beach was gorgeous.
Feb 16, 2024
Awesome time. Just boys week, my dad ,son and myself. Cuba people are great as always. Resort clean and lovely. The food was good drinks plentiful. Easy to get are around. Special shout out to Raidel and Alfredo from customer service and the cleaning lady for our room. 18-4 bungalow. I will come back to this resort. Bang for your buck.
not for elderly with mobility problems
Feb 15, 2024
If you are elderly and have difficulty with STAIRS,, this is not the place you want to go ...asked for a ground floor room ,,, there are none unless you book a bungalow... $$$$$..NO HELP with luggage.(54 steps) to get the lobby ... 59 steps to get to dining room and another 10 to get to the walkway to beach.. staff is wonderful !Will not go back...
Good 1st time.
Feb 15, 2024
This was our first time going to Cuba , the beach it self is majestic. The hotel is okay not much activity's going on when we were their food is very very limited ! And some not the greatest. We stayed away from uncooked fresh fruits and vegetables and we were never sick. We on drank bottle water and sad we ONLY got ONE water every other day! But we bought it.
We got scammed into trading money with the cook in the buffet but whatever . I would go to a higher star hotel, cause we paid 3000$ for the upgrade and was NOT worth it. 3000$ you can stay somewhere nicest.
Not to mention we got called out checking out for " stealing a towel" but we had them check our bags and we didn't have it but guess who got charged 30$ for a towel? Me yes to leave the hotel.
Kelly Daniela C
Feb 14, 2024
The staff is very friendly and provides very good service, attention, and attitude. Our overall stay was amazing but what made it better was the animation team! The different games and entertainment they provided was beyond our expectations. Loved every minute of my stay and can't wait to return!