Retrieve itinerary

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To retrieve your itinerary, you need to:

  • have booked on or through the WestJet Service and Sales Centre
  • provide the same name that was used to make the booking
  • provide the same email address that was used to make the booking

We cannot retrieve your itinerary if:

  • the trip was booked through another online travel website
  • you booked through a travel agent
  • you booked using AIR MILES
  • the trip was more than three days ago
  • someone else’s email was used to make the booking

Please note that upon retrieval, all email addresses included on the booking may receive copies of the itinerary as well. Unfortunately some itineraries cannot be retrieved online. To help, we've put together a few frequently asked questions below.

If you booked your flight on or with one of our call centre agents, you or any guest on the reservation can retrieve the itinerary, as long as the exact name and email address used for the original booking is provided.

If this is the case, you must contact your travel agent or AIR MILES 1-888-AIR-MILES (1-888-247-6453) directly for assistance in retrieving your itinerary.

There may be a few reasons why your itinerary hasn't arrived:

The first is that the name you enter above must be an exact match to the one used on the original booking. When you attempted to retrieve your itinerary, you may have entered your preferred name, such as Chris rather than Christopher.

The second is that there's a chance the email landed in your junk mail folder. Please have a look there. To avoid this, we kindly ask that you add to your contact list to ensure you receive all itinerary emails from WestJet.

Next, if you booked through a travel agent or AIR MILES® you must contact them directly for assistance in retrieving your itinerary. 1-888-AIR-MILES (1-888-247-6453).

And finally, online itinerary retrieval is only available for three days after completing your entire trip.

Guests that complete a booking with WestJet will receive itinerary confirmation via email to the address provided. Depending on how you've booked your flight (i.e. through or through our Sales Super Centre) your itinerary may have a different appearance. Regardless of your itinerary's appearance the guest(s) name, flight number(s) and arrival / departure date(s) and time(s) will be available.

Your itinerary also includes important information and links to:

Payment details:

If your itinerary contains your purchase price and payment information, please be sure to retain your copy as this is the only receipt you will receive.

If your itinerary does not contain your purchase price and payment information, it will have a link to your "eTicket" where you will be able to see this information for up to seven days after the last flight on your reservation.


Contact AIR MILES®

Contact AIR MILES® toll-free at 1-888-247-6453.

Contact WestJet

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