Nine-year WestJetter, Carla Ellis-Whelan, Team Lead, Reservation Support Desk, Contact Centre is one of 16 President’s Award winners who demonstrates that WestJet’s challenger brand and commitment to caring from the heart are not mutually exclusive in her world. What are you most looking forward to in the next year? The opportunity for some in-person celebrations and the ability to get back on a plane with my husband and kids to see the people we love who are far away! What does winning a WestJet Group Award mean to you? Such a sense of pride and utter disbelief. I am extremely humbled to be honoured alongside all current and past winners. It’s a “pinch me” scenario by being chosen for the way I do my job. What Carla’s leader had to say: “Carla has genuine care for those around her and is always the first to lend a helping hand without a moment of hesitation,” said Heidi Mackenzie, Director, Contact Centre. “With a kind and compassionate approach and the ability to bring in some humor when appropriate Carla is able to resolve even the trickiest of concerns, allowing our guests to end their call feeling heard and supported.”