COVID-19 brought incredible challenges to the airline industry and as a result WestJet guests and their travel plans were significantly impacted. As a leader in WestJet’s Contact Centre, Carla showed up every day to support guests’, hear their concerns and maintained an unwavering commitment to seek out solutions that worked. Carla is highly regarded amongst her team for her ability to solve any problem put in front of her, all while keeping empathy and care at the center of every interaction she has.
We sat down with Carla to ask her a few questions about WestJet and what being a President’s Award winner means to her:
Describe WestJet in three words.
Caring, loyal and full of opportunity.
Best travel tip?
Never forget your water bottle and a good lip chap.