Meet 2021 President’s Award winner, Jacky Lam

By WestJet | | 3 min read

14-year WestJetter, Jacky Lam, Guest Service Manager, Vancouver Airport is one of 16 President’s Award winners from 2021. Demonstrating an unwavering commitment to WestJet’s operation and his team, Jacky embodies each of WestJet’s values, consistently going above and beyond deliver care to everyone in WestJet’s world. 

Despite the many challenges the pandemic added to his role, as a key supporter and advocate for WestJet’s Vancouver mentorship program, Jacky remained heavily invested in each of his team members and their development, guiding them though individual development plans and objectives, in support of their career growth. 

We sat down with Jacky to ask him a few questions about WestJet and what being a President’s Award winner means to him:

What’s your favorite WestJet destination? 


Describe WestJet in three words. 

Fun, caring and challenger

Jacky Lam, WestJet, Guest Service Manager, Vancouver Airport Jacky Lam, WestJet, Guest Service Manager, Vancouver Airport

What’s your favorite WestJet memory? 

Traveling to Paris on our Dreamliner!  Paris is my favourite city and being able to travel on our very own Dreamliner makes it extra special.

What does winning a WestJet Group Award mean to you? 

I am so thankful to those who nominated me and to receive congratulations from my incredible team who have also worked so hard throughout the pandemic to support our guests, our airline and each other.  

What Jacky’s leader had to say:

“Jacky is an extremely valued team member and leader. Over the past 12 months, Jacky has completed countless projects that are outside of the scope of his role, all while demonstrating selflessness in everything he does, to ensure his team succeeds,” said Courtney Parker, Senior Manager, Guest Experience.