Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21526 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    In the midst of a pandemic....Great Job Cabana Bay!

    Reviewed by lapatti25() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was nervous about taking my family to a hotel/resort in the midst of a pandemic. However, we all needed a mental break and I'm glad we chose Cabana Bay. It was our first time at CB. Great experience from the beginning, we called prior to booking with several questions, customer service was great and helpful, answered all our questions! Upon arrival, we were greeted nicely, informed of Covid adjustments. Rooms and entire resort was very clean, staff continiously cleaning, all was good. The Atomic pool is only open during the weekends which we were knew in advance when we called and totally understandable that not all amenities may be available during these times. I must say, Cabana Bay staff did a great job! I would take my family again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best place ever

    Reviewed by lynnitamoffett() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    if you're looking for a friendly place that is appreciative of you, then look no further. Don't feel like visiting parks, cool, there's enough to do at the resort! And the beds,, oh my gosh, never eat on a bed this comfortable away from home. Will definitely be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Disney resorts are better!

    Reviewed by 39sitab(Orlando, Florida) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    A few days prior to booking my room I called to make sure the splash pad was open for my kids. 2 people told me there was no splash pad to their knowledge, 1 person told me it was open. When I checked in, it was closed because of covid. The rooms were a bit narrow &small. The pull out couch is more like a hard mat! The front desk also told me there was no pull out couch for the room I paid for.she said it was a regular sitting couch. There's no security at all!!! The gates open to the public all day long. Anyone can go in. Waited 30 min just to check in & another 30 min just to order a drink & bottle of water at the bar. NO PARKING!! they were supposably at 50% capacity due to covid 19 but I had to park half a mile away from my building (starlight) & had to walk in the hot sun with my 3 babies!

    Park and Go

    Reviewed by kimberlymG898ZX() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Close to all parks and easy on off or straight through route with least amount of traffic along with transportation to Universal and Island of Adventure. Room was handicap accessible of which I didn't need but it was on a lower floor. Some mold and paint peeling in shower area, needs some repairs in that part. Plus there is an AC vent in bathroom but no vent fan. The towels used on first day never dried, nor did the cleaning personnel pick the up. Indoor halls get a little noisy with doors that slam and children. Mask and Temperature screening along with hand sanitizer was great, but not cleaning the room for the 4 nights I was there; was due to Covid 19. Most likely they were short staffed. I brought my own supplies.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4

    Great Hotel with a Cool 80's Feel, for Us Older Folk

    Reviewed by trainer1514(Waterdown, Canada) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I loved this hotel, even as we were approaching it from outside. Very cool retro look. Inside was a clean, fun-filled, colourful space. They have a pool, games room, bowling area and work out room. My kids had so much fun, they would have been happy staying at the hotel during the entire trip. Okay, not really, but they had a blast here! As did the adults. The food was great, rooms were sparkling clean and I really appreciated the secondary privacy room for us early risers, so not to disturb the others. All in all, we had a great experience and would highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5