Plaza Pelicanos Grand Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3124 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Authentic Mexican Vacation Experience with Exceptional Service from Staff

    Reviewed by BrianKSteelers() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    4 adults and 3 children from Arizona state for 7 days. The experience was very authentic and enjoyable. We were one of the only families from the US at this resort and we were made to feel very welcome amongst the majority of the guests who had traveled in from neighboring areas of Mexico. We found the service to be exceptional. Poolside, Mario who ran the entertainment most days was an absolute pleasure and very funny. He kept the party lively throughout the day with various activities and gave information in both Spanish and English to make us feel welcomed and included. He is an absolute gem of an employee at this resort. He was assisted by Gloria in making us feel as welcome as we were. My 4 year old absolutely loved spending time with Giselle in the Kids Club on a daily basis. There were days where we had to drag her out at closing time. Most of the time she was there she was 1 on 1 with Giselle and she was so sweet to all three of our kids who spent time in the Kids Club. We have been home for 2 days and our 4 year old has asked to see Giselle on multiple occasions. Food and drink options on the all inclusive were plentiful with both Mexican and American options available at all meals. The Chilaquiles at breakfast were one of our favorites and adding fresh cooked eggs to order took it over the top. We ate most lunches by the pool and the highlight was daily ceviche as well as other Mexican treats for the adults and the made to order pizzas hit the spot for the kids daily. Plenty of beer and liquor options and the staff was quick to fill your order. Our only food complaint from the trip was every time a beef option was available at a meal it was always over cooked and dry. We will absolutely be back to this location on a future trip to enjoy ourselves and visit with the new friends on the staff that we have made.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Puerto Vallarta 2019

    Reviewed by Lella L(Toronto, Canada) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third trip to PV and we love it. This resort is situated in an ideal location, close to shopping and restaurants. The staff made our stay very enjoyable. Everyone was super friendly and willing to help at any time. Call outs to David the manager, who helped us with our internet issues, Ramon, Elizabeth and Victor who were fantastic in the restaurants, coffee shop and pool bars. The entertainment staff were engaging, Mario, Gloria and Raoul. Request an ocean view room and in the Grand Pelicanos if available. It's a little newer, although drinks and food are slightly higher than the Plaza Pelicanos.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Puerto Vallarta Girls Trip

    Reviewed by vbell87() on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great locations-rooms are spacious-staff is awesome. No car is needed you can take taxi -Uber or bus. Great city to visit - tours are awesome. Lot of restaurants in the area. I would visit again had a wonderful time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Can't wait to go back

    Reviewed by Francesca J() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were at this Resort in the beginning of September and have so much fun the room was wonderful the staff were incredible the food was great the atmosphere it was so much fun can't wait to go back again

    Grand Pelicanos Resort vs. Grand Pelicanos Club. Don't get them mixed up!

    Reviewed by iheartroundup(Phoenix, AZ) on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I hope this can clarify for others: RCI ID#4105 states this as the name: Hotel Plaza Pelícanos Grand Beach Resort Sección I. This is misleading because Seccion 1 is actually Plaza Pelicanos Club, which is same management but a different resort, and very run down! There is a big resort sitting between Seccion 1 and Seccion 2 (all same management), and we were told the Club will be torn down within 2 years to build a new resort. It's obvious, based off quality, they know it's going to be torn down. The Club (RCI ID#4105) is the cheaper resort and is packed with people everywhere -- pools, beach, lobby, etc. When we arrived Saturday, there were hundreds of college students (traveling through Katar Travel) who engulfed the pools. There was a DJ playing very loud music, which was fun, I guess I wasn't expecting to arrive to Spring Break in August. I saw/smelt puke, and there were drinks littered everywhere. They left Sunday morning and that same afternoon 5 big cruiser buses arrived with local Mexicana families -- hundreds more people. Again, I saw vomit alongside the pool, a child peeling on the palm tree near the pool, people smoking, and the pool and beach area extremely crowded starting at 9:00am. I couldn't bring myself to get into that water! The Entertainment staff was very good. I saw other complaints for rude front desk staff, but that wasn't our experience. Everyone was nice. No internet in the rooms -- lobby only. The kitchen doesn't have any frills -- we bought everything at the local store, including paper towels. We didn't realize we needed to purchase coffee filters, so luckily housekeeping loaned us a plastic one for long-term use. The Club gives you free unlimited water, which was a life saver upon arrival. The 2 bedrooms is 1 king, 2 full-size beds, and a middle "living area." The sheets are not comfortable material -- they are so rough. There are 3 bathrooms -- one in each bedroom and one in the living area. The shower pressure in the bathroom was great. The a/c worked well and there are ceiling fans in every room. The ocean view is beautiful, but the beach is just OK. The waves were dangerously big the first 2 days we were here so the beach was closed. Later, the beach opened up, but still strong waves for my 6 and 7 y.o. boys. Don't plan on doing much, if any, snorkeling in this area. The water isn’t clear. I used a lot of points to reserve this resort, so overall it was very disappointing --sadly, the worst we've stayed in after 15+ RCI

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-1