Paradise Point Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1944 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not a great experience

    Reviewed by 1sandiegolover(San Diego, California) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    On the day of arrival and upon walking around in our room after pool time and then showering, our feet were dirty (black)which didn’t leave us feeling secure about the cleanliness of the rest of the room. Called twice and on both occasions gave windows of hours we would be gone from the room 11-1pm on Thursday then again during dinner from 5:30pm to 7:30pm. No one ever came to mop. Pools over crowded with no chairs to sit on and on our first day at capacity so had to walk to 3 pools before finding space. Barefoot Bar ran out of pizza on wed. evening at 7pm and the menu of offerings were already somewhat limited. (Not a huge deal but disappointing). No liners for the ice bucket in our room. Transient at small pool that took a full on bath in the bathroom sink for 20min in the bathroom. No one answered phone for security or the front desk and man bringing towels to the pool could not speak English. No one else was anywhere to be found. The biggest issue was the terrible issue with getting food. We are here with our Covid Bubble family of 7 (close friends who we have decided to see often for mental health)and Barefoot Bar could not seat us together at tables. After waiting 40 min to be seated (no call ahead or reservations accepted), They seated us closer to another family. Also-having to order take out food in person at Barefoot Bar (which means walking 6 min, wait in line to order and stay there until food is ready (another 15-20min) then walk back to pool or room. I understand that these are unprecedented times but, the cleanliness is of utmost importance and couldn’t the Barefoot Bar at least have call ahead ordering and call ahead to put your name down for a table? We spent SO much of our very needed get away waiting in line and waiting for food orders (on one occasion received the someone else’s breakfast order after returning to the room). Not a great experience to say the least.

    Very Surprised

    Reviewed by Desiree B() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are locals to San Diego and booked a night so the kids could play at the bay and have a change of scenery. check in was a bad dream the line was so long and took almost 40 min not to mention I was the 3rd person in line. everyone was complaining about something. I was pretty shocked when we drove through the resort at the occupancy of this property concerting covid and all. We have stayed at many resorts since reopening of hotels and this was the most people I have seen at a resort. Made me feel a little un easy. They did upgrade us for our anniversary which was very nice. The rooms are newly remodeled very clean and fresh looking. They for sure need to landscape the grass outside of the room is all dead and lots of little spears (those small pokies that get caught in your socks)the sand is awful they need to have it racked or have new sand brought to the beach. we stayed cross the way at the bahia last summer and there beach/bay area is much nicer. back to the covid guideline they rent out ever single room I maybe thought they would do every other room. we had people on both sides of us and seemed a little close while everyone was outside picnicking on the grass and beach.OUr tv didnt work the hole time we were there.. this was the thing that really made me upset because i have two small children that were asking for tv. they were trying to fix it. but for the kids being hyper after playing outside most of the day they would just not lay down and unwind with out the tv I personally fall asleep to noise of the tv so that was hard on me also at 9pm I called to speak to a manger she offered to move us which was not k for us we had buggie bards and a ton of gear. at about 10 we were so unconformable not to mention the people across the way there were having a rave in there room with loud tecno music we packed up and left. I did tell the manger and she did refund us and hoped we can come back. with all the amazing hotels in San Diego I will prob be marking this on off my list unless they can get it together!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Great family vacation

    Reviewed by cherylhM7805WU(Orange) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Paradise Point is such a great place to have a family vacation... even with the Covid situation we had so much fun here... great Bayside rooms just steps away from the beach... lots of activities, fun pools, great food, & great employees !... everyone is so helpful & courteous especially the golf cart drivers Keith, Christopher & David ... Pat at reception was very helpful & everyone that works at Paradise were just very kind...one of the best things we did here was to have our own personal family S’more bonfires You will love spending time at this resort & you will feel like you are in Paradise !

    First time visiting but never again

    Reviewed by LoveTravel543762() on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It is our first time staying at the Paradise Point, but experience was very disappointing. We booked 2 nights on 8/6-8/9 and stayed at Lanai premium lagoon view. First of all, the lagoon view was just a view for a dirty pond which was not well maintained. Secondly, the recreation staff were definitely not doing their job efficiently. We have children who wanted to try the jet ski for the first time. We lined up at 3pm on 8/6 for find out if we can rent the jet ski. After waiting in line for 45 mins, a staff told us that no more jet ski rentals were available. We decided to go early on 8/7 at 9am (open hour) and reserved jet ski for 2 hours at 3:30pm. We arrived at 3pm and found out that our reservation was somehow cancelled (someone erased our name but luckily the mark was still on the book) and someone else took our spot. They said one of the jet skis was broken, so every schedule was pushed back. We made the reservation under our room number and they should have notified us if anything was changed. I was speaking to a female staff name Kim and she had a bad attitude and told us 1 hour rental was all she was able to do. She acted as if she was doing us a favor. I had to request to speak for her manager Gus and he gave us a discount in pricing. I think apologizing for the mistake of canceling our appointment was what we were looking for. Thirdly, golf, pinpong, and sand bag toss activity booking were not available in person nor online. Maybe people book all of their activities prior to arriving. Make sure to book everything prior to arriving. Towel at the pool were all gone and people were saving beach chairs even though they were not at the pool. Two points - One point for Jason, the waiter, at Bearfoot restaurant definitely deserves a nice tip. He was very friendly and nice to everyone. Second point is for the house keeping staff who deliver the stuff we needed for our room as there is not housekeeping during the whole stay due to Covid.

    Good for families

    Reviewed by Donnloopie(Arizona) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our fifth time there with our grandkids. The ownership took responsibility for keeping things disinfected. We ate outside at the restaurant and they required masks except when seated and made sure all areas were disinfected between uses. The resort suspended daily room service to protect everyone but anytime we needed something - towels or garbage to be collected, it was delivered immediately. Almost all the activities were available. The only complaint is that while masks were supposed to be worn, the hotel did not do much to enforce that outside the lobby, the market and the restaurant. But it would have been tough to enforce given the nature of the resort.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5