Grand Isla Navidad Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 673 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disappointing

    Reviewed by wayneeM4942FF() on Jul 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The property is tired needs renovation especially the rooms and bathroom rooms We took the all inclusive big mistake big wast of money Staff seems very unhappy and have no interest in there jobs To sum up It was a very disappointing two days

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Beautiful resort.

    Reviewed by ivanmI7646RC(Kamloops, Canada) on Mar 05, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Resort was very relaxing. Mostly quiet while we were there during the weekNot a party resort.. Weekends busier. Excellent breakfast buffet. Nice inexpensive boat ride across channel to Barra De Navidad. Upgrated to parlour suite with beautiful sunrises over the marina.

    The hotel is falling apart but the worst part is the staff.

    Reviewed by Y2437UCcarolines(Saint Louis, Missouri) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family and I have been staying here periodically since 2000. Unfortunately, about five years ago, the management company changed and the current manager is Juan Carlo Rincones. Under his management, the hotel has declined in quality. The rooms have several issues and are in need of renovation. However, the most disappointing aspect is the staff. The waiters are very sweet. However, the people at the reception, working in reservations, and higher up like Juan Carlo and Adrian Schjetnan, who is a manager of sales, are not nice towards customers, especially foreigners. Adrian Schjetnan emailed me as his staff member tried to take additional money from us when there was an issue with our reservation instead of contacting the person who arranged it. His email subject line read "WHAT ARE TRYING TO ACHIEVE." He accused me of being dishonest instead of asking me what had happened. We have had other experiences when the front desk staff has been aggressive towards us and left us waiting for hours outside at night for transportation they had promised. When I tried to ask to speak to the manager's supervisor, he responded by threatening to block my email address. There isn't transparency in the culture of the hotel. I think if you are a foreigner and have standards, you will be disappointed. We are constantly running into issues where it seems that the staff doesn't know how to treat others well. The problem is Juan Carlo and how he neglects his staff by not properly training them.

    Gorgeous Property

    Reviewed by Leefam(Vancouver, Canada) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed one night in Room 410, Suite Margarita. The suite was really nice. There were 2 bathrooms, a sitting area, dining table, small kitchen area, and a good size bedroom. There was a lovely terrace/patio with a partial water view above the roof tops.The bed and pillows were pretty comfortable. There was a restaurant which offered a buffet dinner for 300 pesos. I believe that you could also order off a menu. This is also where the buffet breakfast was in the morning. The property is really beautiful. The grounds were really nice to walk around. Lots of water views from different vantage points. There is a little town across the water that you could take the water taxi to. I believe that a round trip was between 30-40 pesos return. For me, the biggest negative was that the walls were thin. I could hear the family next door talking. You could also hear conversations/echos from the corridor. I had to wear ear plugs to sleep. If the opportunity ever came up again, I would love to stay at this property and take the time to explore and enjoy all the amenities that it had to offer.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

    Fishing Tournament

    Reviewed by cc1959e() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Second time there. Our Room had AC trouble . Julio , the manager gave us an upgrade. Nice gesture. Besides clean nice location. Great service overall. Fishing went very well. Did not win any prize but got to meet a lot of people and the water is as blue as it can get .