Waipouli Beach Resort & Spa Kauai by Outrigger Condo

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1638 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful property but honestly I would avoid coming here. Beware secret 400$ charge if you book via tripadvisor

    Reviewed by donovan k(Elgin, Illinois) on May 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I came here with my family for a couple days before I met with the rest of our party at an air bnb. I will start with the good 1. beautiful property with an amazing pool 2. Right by a beach that is good for small children 3. right near a shopping center with pretty much everything you need Unfortunately these things were overshadowed by some minor issues and one HUGE issue 1. Wifi was out the entire time. If you need to do business work, I can't recommend coming here as it didn't work for the 3 days we were here 2. Customer service is pretty bad. They really never answered the phone when I called down to the front desk. 3. Impossible to get an uber here so if you don't have a rental car you're pretty much trapped on the property. I don't think its really specific to this hotel, but you cannot count on getting a uber/lyft LASTLY the huge issue I mentioned before. We booked this trip via tripadvisor, for a 2 bedroom suite. When we showed up the place was huge and it was obviously a vacation rental and not a hotel room. We were fine with that, and really enjoyed the room. however there was no room service and we had to do our own dishes and take out our own trash. This also was no big deal, I am an adult and I do this at home anyway. The problem came when we went to check out and they told us there was a 380$ room cleaning fee. I nearly choked when I found out as, no one had actually be cleaning the room, and how can they justify a nearly 400$ fee to clean the rental? Most importantly when we booked the room online it told us that cleaning was included in the price of the rental. The woman argued with us fiercely, and guilted us about the situation, however someone in the hotels management signed up for this agreement with tripadvisor and it sounds like the workers just werent aware of that fact. We were able to show the rental agreement from our booking and than she said ok just pay 115, which again we declined because I never would have booked here if it had said there was a cleaning fee like that, this just was not our fault. She finally said they would take off the fine but told us how we had ruined her day and said sarcastically that " I hope you have a great rest of your trip." Who needs this kind of drama on their vacation and how the hell can they justify 400$ for a room cleaning fee? Also there was a dead cockroach on the smooshed into the floor of the stairs for all 3 days of the trip. Huge pass on the whole experience

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Should’ve been better

    Reviewed by MarissaVN(Gig Harbor, Washington) on Dec 05, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Firstly, I know traveling during COVID makes things hard. We arrived at 5pm from the airport to find NO ONE there to check us in. We used the phone in the lobby which rang to no one. After 25 minutes we found a security guard who was clearly unaware of what to do. She found cards with our names on them and told us to come back in the morning to formally check in. How could they not have someone there when they knew a family of 7 (3 rooms) was checking in!?! What if the security guard didn’t find the small notes with our room numbers on them??! We paid extra for ocean view and you could only slightly see it over the top of a parking lot. We asked to change rooms and were told we couldn’t because of lack of staff because of Covid and that in two days we might be able to change rooms but it was never offered to us again. There was barely anyone at the hotel yet they gave us rooms all facing the parking lot! There was never anyone to greet you there was no aloha spirit the lobby was quiet and not welcoming. The restaurant and bar was closed for construction but the inside just had the furniture up on tables and no one ever working on it. The grounds and pool are stunning! The concierge was extremely helpful she was the best part of the whole place. When we tried to speak to reception staff they were rude, unhelpful, short and basically just tried to get rid of us. The location of the hotel although nicely situated on the island is right across from a shopping center and although convenient is not very nice. Rooms are nice. No cleaning service during Covid even though you have to pay a high cleaning fee. No ice machine in the whole resort. Receptionist threatened to not let our nine-year-old family member into the resort on the second day when we formally checked in because we couldn’t open up his Covid test. She actually told me she was going to have to turn him away, a nine-year-old boy! Even though he obviously had been left on the island and we were just having a hard time opening up his test results. Unbelievable.

    Awesome I recommend staying there

    Reviewed by travellover7685940() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This Hotel was awesome. The pool was huge it even had a waterfall cave and sand at the bottom of the hot tubs and there was sand in one pool. The beds were so comfortable. The kitchens were so helpful. We stay at a lot of Marriott and Hilton’s but this hotel was just as nice. The couch cushion pattern was outdated floral but that doesn’t really matter there was no bugs in our room. I loved the lobby super nice and open there was a Koi pond with frogs in it at night. Right across the street from an abc store and a Starbucks also a Safeway. The plumeria trees were so pretty.

    Clean, convenient, and great views!

    Reviewed by chrispyzoom(Boulder, Colorado) on Apr 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The condo was really clean and modern, and there was a nice balcony with a table on it, where we had most of our breakfasts! It was pretty quiet, despite going in the summer when you would typically expect it to be really busy. It is in a pretty convenient location, not too far from the cool sights and activities in Kauai. It's also right across the street from a supermarket and a small shopping square, so if you forgot anything at all, it is really convenient. I really appreciated how clean and organized the room was when we got there. We also enjoyed our time by the pool, where there were tons of lounge chairs, and the pool itself had so many cool features. I HIGHLY recommend staying here if you are in Kauai!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great spot but suffering water damage.

    Reviewed by edwardbE156SR(Wollongong, Australia) on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a very convenient location with a great restaurant attached and so close to the beach and shops. However, we were given a room on the ground floor that definitely smelt of mould. We couldn't stay there because it was not easy to stay in the room without getting headaches. Reception kindly moved us to the fourth floor with an ocean view. It became obvious that the resort had drainage problems. We were at roof level and the gutters under heavy rain flooded back into the eaves. Part of the eaves had been cut out to allow water to drain. Water damage was evident on all the eaves. Beautiful resort but this made it look shoddy. There was also no daily room service. Finally we booked a studio, but the room was definitely a motel room. There was no sink for washing up and no crockery.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-2

    Service

    Service-1