El Pueblito De Sayulita

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 477 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing customer service

    Reviewed by i5y(Bellingham, Washington) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved this place from the minute I arrived. My room is huge and the staff are so nice and helpful. It is close to everything. The balcony overlooking the pool is so lovely and amazing to hang out on. ??

    Health & Sanitary Concerns Abound

    Reviewed by JandTO(Kelowna, Canada) on Jan 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    One word: Unsafe. This is specifically regarding the pool area and property. The pool deck is covered in black mold, the pool surfaces stained with various live organics including green algae proliferating around each pool fountain. I don’t care what the star rating is – this should not happen. The courtyard, tables and cots were all covered in dust, dirt, and bird poop. With all of this, there is no way that any extra COVID cleaning is occurring. We told management that we were not accepting the reservation within an hour of arriving, but they would not help. The manager refused any consolation, but curiously, had a cleaning crew very busy right after we talked to him. We left the hotel in fear of our health with no refund or credit (we are currently taking action with the travel provider). If you are set on staying here, do NOT pre-pay. You should see and accept the property first. This hotel seems to have a high review rating which we find confusing, as we have stayed in dozens of hotels all over Mexico, of varying ratings, and this one does not add up. We typically will review a hotel if it is glaringly underrated, or overrated, and in this case, it is the latter. The only explanation we can guess at is that the ownership is feeling the pinch of this pandemic and has cut back on cleaning staff (at the time of our visit December 2020). There are several other issues: Regarding the kitchen, we chose this property so we could save by cooking meals. There was not a cutting board, chef knife, dish towels just to cite a few…we could go on about how ill-equipped it was. The beds were like boards and the floor dangerously slippery. There is also more black mold in the bathrooms. But if this hotel was properly and safely cleaned, it might have potential.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-2

    Value

    Value-1

    MUST STAY!

    Reviewed by Evelynchia(Sayulita, Mexico) on Dec 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cannot say more amazing things about this hotel. It’s in the perfect location and quaint enough to feel like a real boutique hotel. I fell in love with the colors and the service was impeccable. We celebrated my boyfriend’s birthday and the staff went out of their way to make it extra special for us. Would recommend staying in the larger rooms with 2 bedrooms on the 2nd/3rd floors for the full effect. Bottom level rooms are available as well but I personally loved being a level up with a view of the pool. Could not recommend this enough! Look no further - trust me on this one :)

    Trip to sayulita

    Reviewed by jose m(San Diego, California) on Dec 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome service. Estephania, Cynthia and Sandra were great. Rooms were clean and the facility looked great. Kids love the pool and the surroundings. The colors are a great compliment to our vacation. Looking forward to our stay!

    Clean and Welcoming

    Reviewed by Aslewis() on Dec 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place to stay with lots of sanitary precautions in place for coronavirus. Our room is two stories which is really nice and has 2 bathrooms. The balcony overlooking the pool is nice and the fully stocked kitchen and fridge Is nice as well.