Hotel Eldorado at Eldorado Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 702 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great experience

    Reviewed by shashahanna() on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We liked our room, although a bit small it had a wonderful view and the decor was elegant. Azaria checked us in. She was so friendly, accommodating and knowledgeable; a great start to our stay. Although the food at the restaurant was incredibly tasty, my entree (polenta and vegetables) was more the size of an appetizer.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Good Location - Mediocre Hotel & Restaurant

    Reviewed by ssi302(Vancouver, Canada) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We booked two nights at this resort in the top end room (lake front suite with jet bathtub with a view). The room itself is quite nice. Comfortable king bed with a large shower. Living room area faced the lake with comfy chairs. There is a kitchenette with microwave and utensils and a small sink. The tub sitting in the corner of the bedroom facing the lake is a nice feature. The hotel has some service issues. Check in was at Manteo Resort but we received no notification on advance. We ended up walking around at Eldorado to find the check in. There was a small sign on the door which directed us to Manteo. Manteo is just next door but with luggage it’s a drive not a walk. We didn’t know this and wasted some time dragging luggage around. This is just poor management and communication. The staff at check out were surprised I didn’t receive a text despite having my correct phone number. Our toilet plugged and overflowed during our stay. They addressed this fairly promptly. The restaurant had service issues. It is true the health officials had just imposed the mandate to eat outside only. The issue we had was our waitress didn’t know the menu ( she didn’t know there was an Easter dinner on the menu). She was very nice - just not trained or informed. Drinks took ONE HOUR. We ordered champagne and very good wine and wanted and expected more informed staff and prompt service. Food took some two hours. It was very cold and we had two little girls who froze in the cold air. After two hours of freezing lakefront our server spoke with someone and finally moved us to a more heated area. Why they could not do this sooner despite my request is unfortunate. The food itself was average. It’s too bad as Eldorado is unique and lovely lake front dining. I expected better food. At breakfast the next day we mentioned the issues to the staff and they asked twice, didn’t a manager come speak with you about the poor dinner service? No. They comp’ed our breakfast which was nice and shows at least an attempt to provide good service - they just need better management and training on the delivery. We had just come from the impeccably managed and operated Naramata Inn so the contrast was particularly well felt. There are not too many good hotel options in Kelowna for those who are prepared to pay for thoughtful excellent service. At least this property has the benefit of being lakefront which is lovely and the suite is lovely.

    Quirky and quaint, but not a good sleep

    Reviewed by crazeefrog(Erin, Canada) on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent one night at the Eldorado, and while it was a super interesting property and spectacular location, the room just did not lend itself to a good night’s sleep. I found it bizarre that our room, which overlooked the parking lot, had Venetian blinds and no curtains. The lights from the parking lot were shining in my face the whole night, and it was impossible to close the blinds enough to get the room dark. Venetian blinds seem like a bizarre choice for a hotel that claims to be a luxury resort. Also the pillows were super hard and uncomfortable. Poor sleep aside, it really is a neat property, and the views are unbeatable. I just wish I had booked a lake view room, and brought my own pillow!

    Individual ratings:

    Service

    Service-5

    Value

    Value-3

    Great food but ask for prices, this is a tourist rip.

    Reviewed by Larry F(Manzanillo, Mexico) on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Longing for a sunny outside terrace after a year of Covid we went to the scenic marina walkway and we’re seated in the sun. We used our cameras to open up the electronic menu that HAD NO PRICES! The meal was delicious and the local Sauvignon Blanc was adequate but not chilled throughly. The meal was moderately priced but 9 oz. of local white was $30! My fault entirely for not asking the price, I get that, and I was lulled into making this dumb mistake by the excitement of being out. The server must have been laughing up his sleeve at me. With tourist season coming check the prices of this nice but sneaky restaurant. Be warned.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-1

    Excellent property, best in Kelowna!

    Reviewed by courtneywilkins() on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love staying at the Eldorado. The hotel is very accommodating for our dog when she comes with us, giving her a little bed, dog toy and treats so you don't have to bring it all with you. The views from breakfast are lovely. Staff always helpful and professional and overall our favourite place to stay in Kelowna.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5