Iberostar Grand Bávaro

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12720 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Diamond of Punta Cana!

    Reviewed by juangabrielb2021() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful place! We initially booked at the neighboring resort, but decided to switch after the first night when we walked through this palace. The food was stellar international cuisine, the liquor was top shelf, the rooms were cozy and exceptionally well modeled (i spent a few choice nights in our own personal jacuzzi sudded up), but what stood out most of all was the outstanding service from the staff and chefs, who made doubly sure our every desire was satisfied, and made the Grand a truly pleasurable, fun and wholly refreshing experience. I want to give special thanks to Ruth who led bingo and dancing lessons, Ery and his crew who were the main bartenders at the pool bar, and Ingrid who manned the cigar room bar for their exceptional service-- they made what would otherwise have been a cushy but uneventful trip truly memorable with their energy and fun attitudes. Please give them raises! All in all, i was worried that this trip wouldn't have been as fun as previous trips due to Covid. But thanks to the lush accommodations and wonderful staff, this was one of the best experiences i have ever had at a resort!

    Most amazing service we have ever encountered!

    Reviewed by Korrie H(Concord, North Carolina) on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Iberostar Grand bavaro hotel was beautiful from the minute you walked into the lobby until the minute you left there on your way home. Our Butler Alberto went above and beyond anything we even imagined! we never had to ask him twice for anything and he always had our favorite drinks ready for us in our room. He set up a romantic dinner on the beach for just the two of us... it was magical!! Santos made sure our dinner was served perfectly! Marlon made sure he took care of anything we needed as well...Ery at the pool made sure we always had a drink in hand (aye aye aye!!!) The rooms were made up morning and evening... We were spoiled beyond measure!! We felt safe at the resort and can't wait to get back! This is one experience we can't wait to have again..we are spoiled for life! Thank you Damien, Sofia, Ruth, Anthony, Suxita and Kelvin..just to name a few) ;)

    FUN AND SAFE VACATION!

    Reviewed by travelfox38(Lincoln, Nebraska) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled to the Iberostar Grand Bavaro in late Febr 2021. Was nervous to travel because of Covid, but was so glad we decided to take the chance! The resort has excellent safety protocol in place. Check-in was easy. We asked about room upgrades since the occupancy was so low, but would have had to pay $100 per night for an upgrade so we decided to keep our original room facing the neighboring sister resort roof tops. The rooms were nice and clean and on the smaller side. We filled out the Covid testing paperwork for US travelers during check-in and received our appointment confirmation the same day. Our butler Staling made sure we had copies of our passport and the necessary paperwork for the appointment. Staling even brought us our results the same day we were tested. Fantastic! Danilo was also our butler who helped us with reservations, answering questions and who even brought us a few drinks and a couple pizzas! We can not say enough about how wonderful Staling and Danilo were to us all week! Lely and Ery gave us great bar service! They always tried to make our drinks just the way we liked them. If they ran out of something, they always tried to find it. So accommodating! Elizabeth served us most evenings up at the lobby outside. She is so sweet. We wish there would have been a light beer offered. We ate the breakfast buffet a couple mornings and decided to skip breakfast the rest of the vacation. The omelets were very good, but didn't care for much else besides the fruit and a few pastries. Sometimes we felt like we were inconveniencing them. Lunch and dinner was excellent! We always found something we liked on the menu. I even asked for a little bit of guacamole and they brought me a small salad dish of guac at lunch daily. Perfect! Each day the staff always asked if we needed anything in the minibar in our room. This was one of the only properties that didn't have snacks in the room. Not a big deal, but it would have been a nice amenity since so much of the resort was closed. The buffet breakfast and lunch was open, and each night two ala carte restaurants were open. The swim up bar, the beach bar, and the cigar bar was closed. The resort was only at approximately 20% - 25% capacity, so pool and beach chairs were always available! Most of the time our travel group of 6 were the only ones in the pool! The entertainment team was fantastic! Power, Armando and Ruth were a lot of fun! We enjoyed getting to know them. The disco and theatre were also closed. There was no nightlife outside of the shows. Since the theater was closed the shows were at the lobby outside. The shows were good, same basic shows as most resorts, circus, rock show, Michael Jackson, etc. I'd give this resort 4.5 stars out of 5 if I could. We also had frequent power outages in the rooms. Overall we had a wonderful vacation!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Tough Year, But Great Vacation

    Reviewed by Islander55(Staten Island, NY) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was finally able to return to my home away from home after over a year. While it was quiet, which was expected, I still was able to enjoy the gourmet meals, the great drinks and the fantastic weather. There were only two ala carte restaurants opened at night with limited menu items, but what they had was great. You could eat either inside or outside al fresco. Preferred outdoor as there was a nice breeze every night with no humidity. The staff went out of their way to be helpful and were happy to do anything you requested. The spa at the Grand is currently closed so you were taken by golf cart to next door at the Selection Bavaro. Their spa is larger and very nice. The hotel was at 30% capacity and you were able to secure a place by the pool with no problem. The pool bar is closed at this time, but they did come around for drinks. I am already booked again for this coming October and I would never hesitate to recommend this great resort. Most of the staff from the previous years are back - Yari (hostess), Maria (hostess), Ery, Dionsis (sp?) and the rest. Do not hesitate to go. COVID-19 tests were scheduled for you 3 days before your departure for free at the clinic next door at Selection Bavaro. It is the rapid testing and you must have this to upload to your airline's website prior to boarding.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Just Go!! You'll regret it if you don't!!

    Reviewed by CristyDawnKing(Indiana) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 16 wonderful nights at the Grand from February 2 - 18, 2021, and still were not ready to leave this beautiful resort! It was our third trip, the last one being two years ago. Imagine how surprised we were to find staff that still remembered us! CHECK IN AND ROOM: It is the staff that truly make your vacation special. The hotel was at about 30%. Our first interaction was when we checked in at reception. Liedy was warm and welcoming, and every time we entered the reception area she greeted us by name. And then we met the first our our three butlers during our stay, Leo. His attention to detail was impeccable, from keeping our mini-fridge stocked (sometimes several times a day!) to delivering the pillows we requested. Alberto was another great butler, as was Caesar. They are not intrusive, but always seemed to appear whenever we needed something (how DO they do that??). Our room was beautiful, over looking the garden area. It was very quiet, but we did have an issue with the room above us. Whomever was in the room stayed up most of the night and it sounded like they just scooted furniture from one end of the room to another and it was VERY loud, especially at 3am. We mentioned it to Alberto, and were surprised how seriously they took it and tried their best to help. They take your satisfaction to heart. FOOD: The food was great - we were a little worried that with our long stay the restaurants might get repetitive; they didn't! Each restaurant has such a variety that it was never dull. The wait staff is wonderful: Marlon was so friendly and we always looked forward when he was our server. Silvestre was always smiling and happy to help. Melissa was a greeter that always greeted us by name and with a smile. Vaximo ALWAYS remembered our favorite wine. Jefferson kept us entertained at the hibachi with his funnies and good food. Wilfredo always had such a great attitude. Bonafasio was always so professional and nice. You won't be disappointed! POOL/BEACH: It's the Dominican Republic! The best beaches! We love to go on walks and never feel afraid to do so. You will encounter vendors, but they will leave you alone. There is no beach bar unless you are in Star Prestige, but the pool bar staff are very frequent and will deliver drinks to you quickly. As a guest of the grand, you may visit any of the other Iberostar resorts down the beach, and when we did spend time on the beach, we liked to visit the beach bar at the Corales. We spent most of our time at the pool - it's so beautiful and the plentiful cabanas are great to escape the sun if you've had enough. I can't say enough about the pool bar staff! Starting with Ery - oh my! That man is in the BEST mood ALL DAY LONG! If I could just bottle Ery somehow I could be a millionaire ten times over! Everyone we encountered with the pool bar was amazing and I know I will leave someone out, but Misael was a cutie that couldn't be more helpful. And Lely...he always knew when we needed a refill! They all knew that we only drank Presidente Light. And if we walked up to the bar, they had them ready. They ran out once and went and found some for us. Awesome guys! The entertainment staff was fun...my husband got the nickname "Number 4" during a bingo game from Ruth and Jocari and went around the whole 16 days known as "Number 4" to everyone. Power was fun to talk to and a really great guy. Armando recognized us from our previous stay which was fun! COVID We felt safe at all times. They take precautions very seriously. Everyone working at the resort is masked. The COVID test for re-entry to the US was easy. Your butler will take care of all the details for you. You WILL need a copy of your passport for the test. I wish I had known and I would have brought one with me, but your butler can make it for you. If you have any reservations about visiting the Grand now, don't. They will take great care of you. Just go!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5