TripAdvisor Traveler Rating

Stunning resort with an amazing view. The common areas are far more lovely than the rooms, but why would you want to stay in your room the whole time? Photos were accurate upon booking, if anything, the common areas were underplayed online. Lots of food options for any picky eaters but no real standouts. Definitely check out the entertainment in the lobby bar in the evenings! The swim up bar is fun in the sun during the day. The staff was extremely wonderful - every person was smiling and genuinely pleasant to interact with. "Paloma Excellente" from the afternoon salsa lesson was one of our favorites, as well as Gustavo, our waiter for the private dinner. I wish I could recall more names but I think I'll run out of characters if I were to list them all!!! We also did the Rocktails event in the nightclub and had a blast. Perhaps a little campy, but the energy is infectious!!

Visited April 21-27 with my husband, parents, and 4 month old baby. We had an excellent experience! I loved the view from the second floor of the ocean front rooms. The beach, pools, and property are beautiful and clean to perfection. I love how the resort is spread out where it never felt overcrowded and it’s not too big that it’s hard to get around. The food was amazing! We particularly loved the steaks at the French restaurant and everything at the Mexican restaurant. This was the first time I’ve traveled with a baby and it was very family friendly. Huge shout out to the customer service! Every employee works so hard and does an excellent job. I want to especially say thank you to Canelo at the wirikuta sunset bar, Cindy and Karen at the lobby bar, and Homberto at the beach bar where they had phenomenal fish tacos every day. My only complaints- the spa pool area was really disappointing compared to another spa I went to at an iberostar in playa del Carmen. The steam room and half of the pool jets were out of service and there aren’t any hot tubs. Other inconveniences with a baby and stroller is that the elevators are really small, take a long time, and we’re out of service a few times. Fun note- I saw 1 coati, 4 iguana, and a lot of kittens on the grounds during my stay and they were so cute!

Hugo at the prestige lounge club area is amazing. Makes you feel like family and will do anything he can to make your time here great. Edison is also great and they compliment each other well in the club area. Mildred in the prestige lounge took care of all our room needs and reservations Was a great experience and Hugo, Edison, and Mildred made it special.

Travelled to this lovely resort with our family (8 people total) and the experience was great. The resort is very clean and all the staff are very friendly and helpful. The main pool and kids area are great for smaller children. Love that it has a gradual slope to walk into the big pool for the kiddos as well as the lounge area along the side of pool. Fresh fish Tacos down by the ocean for lunch are amazing. There is a hidden pizza place in the lower area from 4:30-10 at the disco ( best pizza oh my gosh, went a few nights when the buffets and other places busy and had no issues getting pizza right away and eating!) The kids star camp they have is wonderful and the workers are amazing with your children!! We had a couple hiccups with AC but the resort crews were great on getting it fixed ASAP. The Only thing I was disappointed about was the nightly shows for kids. Didn’t have much and if they did it was at 9:30pm and pretty late for the kids after a long day at the pool. Over all great trip and resort. We will be back for sure :)

We visited the Iberostar 12-20 April of this year, and we had such an amazing time on the property. Our room was new and extremely clean, as well as a very comfortable temperature. We had paid to upgrade to the ocean front room though, which I highly recommend if you are going as we felt it was actually a very good use of our money, as we had a hammock that we could sit on and watch the ocean or read. Our bathroom was spotless, and the showers were great, I’m a tall guy so I frequently have issues in hotel showers with having to duck into the water, not the case here. The food at the resort was the best I’ve had at any all inclusive. The steakhouse had ribeye on the menu, and cooked the steaks to order, and cooked them well. The Japanese restaurant was phenomenal, the food all cooked properly, and the teppanyaki chefs put on a good show. The Mexican restaurant was really good, and I quite enjoyed both meals I ate there. I did have to ask to get some spicy salsa for my tacos, but that was no issue at all. The Pacific Express has a phenomenal steak, as well as a really good burger on their menu. The appetizers are also really good, and our waiter was very attentive. The breakfast buffet was what you would expect from a resort breakfast buffet, with many options, an omelette station, and options for kids. There were many options, and they weren’t running low on anything while we were in there. The food was good at breakfast, but not mind blowing, which was fine. There was also room service with a limited menu, but free of charge, which came usually within 30 mins of ordering. The cafe on the property also had really good snacks, and the latte’s and iced coffees there were quite good. The property itself is not massive, but there are plenty of activities to keep you busy during the day, and they have a hike on Wednesday’s that I highly recommend. The alcohol selection at the resort is great for those who drink, as they carry many different quality brands of hard liquor, and you will have plenty of options when it comes to stuff like whiskey, vodka, rum etc… The staff at both the lobby bar and the sunset bar were outstanding, and did a good job keeping up with demand when it got busy. The theatre shows were also pretty good at night, and there was also a nightclub, both of which had great bar staff working their respective bars. The gym was a bit small, so if you are planning on working out, I found going early around 7 was the best time before it got too busy in there. Overall, our experience was excellent, and we will be returning in the future. Like I said earlier in the review, the staff were absolutely phenomenal, but I’d like to give a bit of a shoutout to the ones that made our trip memorable, Javier from the concierge team was amazing from the second we arrived on the property, and always eager to help us plan things we wanted to do while there, Esteban from the entertainment team was absolutely amazing, his work ethic and constant smile and positivity blew me away, and Jesus from the sunset bar who was very friendly and attentive with us, and even helped us with our Spanish once he found out we were learning! If you are in the fence about visiting this resort, I’d recommend you just book it, you won’t be disappointed.