Tesoro Ixtapa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1084 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Another great stay

    Reviewed by saskanada1(Saskatoon, Canada) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our fourth time to Ixtapa, the second stay at the Tesoro. We thought about trying the Azul but decided that it’s too far away from everything. The Tesoro is very comfortable...our home away from home. We find the staff puts a lot of effort into keeping the hotel and the grounds very clean. I believe the building itself is around 40 years old and being right on the ocean it isn’t going to look brand new but you can see the effort that is put into the care of it. Rooms are very clean and the food is good. The staff are very friendly and work very hard. We want to give a special recognition to Dennis at the lobby bar and Omar on the beach and buffet who are always very busy but take the time to find out how your day was and if you need anything. It’s been fun getting to know them. Would I recommend the Tesoro? In a heartbeat YES!! We like it so much we are going back in March.

    Vacaciones / vacation

    Reviewed by Betoaguila() on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excelente hotel , el personal excelente, todo muy bien. Regresamos a Tesoro Ixtapa. Gracias Sr. Rodríguez. Excellent hotel , the staff excellent, everything very good. Will be back to Tesoro Ixtapa. Thank Mr. Rodríguez.

    Lobby Bar - Dennis

    Reviewed by gettravel247-365() on Jul 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was okay. Nothing too fancy. The food was good. Since I am an English speaker it was difficult to communicate with most staff. Except for Dennis at the Lobby Bar. His fluent English, city recommendations, and general attitude made me feel welcome and connected. He was AWESOME!

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Nightmare

    Reviewed by omarmoreno() on Jun 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Let me start by saying that I didn’t reserve the hotel. It was done by my brother-in-law. This hotel caters mostly to locals . I payed an upgrade fee for a sweet overlooking the ocean. I first noticed that there aren’t any fans in the lobby and no security cameras. I was told that you can only get WiFi for an additional fee. My room was on the 7th floor and one of the two elevators was not working properly. I wanted to take a quick shower, but there was no shower head. The mini fridge was empty and the Jacuzzi was not working. I waited more than an hour for the fridge to get filled out and for the maintenance to fix shower head. The maintenance person couldn’t get the jacuzzi to work. I almost missed dinner due to all the issues. The macaroni and ham cold salad was spoiled and got me sick. I had to go to the pharmacy across the street to get Pepto-Bismol . When I got back to the room there was no electricity. I had to call the front desk, yet again. I was given another sweet and had to repack everything once again. I was refunded my upgrade fee for my stay. I payed for an all inclusive package but decided to have my meals elsewhere. There aren’t enough activities offered by the hotel. On the third day there they informed us that the air conditioning was going to be out of service from 9 am to 6 pm . Keep in mind that the temperature was over 90 degrees and humid. I will never go back to this terrible hotel. I would not recommend it to anyone. I did notice a nicer hotel in the area called ixtapa azul . It looked a lot better than the Tesoro.

    Very impressed with Tesoro 3.5 star

    Reviewed by lovetotravel7112014(Saskatoon, Canada) on Mar 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just returned from a 12 day stay here. We have only ever stayed at the Krystal beside the Tesoro so can't compare to many other hotels here. First off, out check in was quick and pleasant. The service is beyond good. The rooms are very clean. The resort in its entirety is kept very clean, there is always someone washing the floors, painting and cleaning up. Yes this resort is filled with locals on weekends, but that did not affect us at all. We stayed on the 1st floor and had a view of the condo/vilas and the room was large and clean with a mini fridge which had 3 bottles of water as well as pop. There are no coffee makers in the rooms but there is a large urn downstairs by the buffet with to-go cups to fill and take where you wish. Pool is a decent size and never seemed to be packed or too cold. Food is okay and we never had a problem trying to find something to fill our plates. The alacarte was not that good, but that's okay, we just didn't go back and went to the buffet instead. The snack bar is in a beautiful room just off the pool. This is nice to see as the birds are not continuously hovering around while you are trying to eat. The food here is quite good, and there are always burgers, fries, some sort of fish dish, rice, and chicken nuggets as well as chips, cheese and salsa. There is drink service here as well.