Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18154 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Avoid Barcelo staff but hotel staff is great

    Reviewed by pixieofdestruction() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My hotel was excellent! My only regret is buying my Xcaret, Xplor, and Xel-ha entrances online with barcelo.com Your best bet is to only get your stay at barcelo.com and get your entrances and transportation at the Trips center. They're a 3rd party and transportation is well-organized. If you did already buy your park entrances through barcelo.com, be sure to check in with them at the lobby when your cabby drops you off before you go to your receptionist for your room.

    Not worth it guys

    Reviewed by Sallywtf() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Save your money not worth it, food is poor and not much better in restaurants, staff always trying to sell you time share, not enough staff at beach bar and trust me you need a drink once you walked alway to beach as trams don’t stop, only Moses picked us up, other drivers only seem to look after the royal guests, paid ticket to go into park only to find out you after pay extra once your in there what a con, watch money at atm machine if you receive any money that has been written on then only good for toilet paper cos they won’t except it anywhere, shop is very very expensive for snacks, bathroom in room leaked water from ceiling down wall and onto toilet (3 attempts before fixed) towel rail hanging off wall, sheets not cleaned daily just redressed on bed, wifi is a joke you get 10mins free or you have to pay, you spend 9 grand on a holiday and wifi is extra wow, only high light is the people we’ve met here and they departure date, very disappointed and as you probably guessed will not be returning..

    Don’t go

    Reviewed by hunterglass90() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Don’t go. Staff is nice but the cleanliness standard is just not there in any of the restaurants. Have of the wedding party had the stomach flu by day four and I personally was hospitalized and I am just now getting back to normal after 13 days.

    Satisfied customer

    Reviewed by clarissa20052019() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Second time we've stayed here and we love it We would definitely recommend this location. We traveled with our 13 year old and our 3 year old and meet everyone's expectations. The entertainment at night was amazing, walking distance to xcaret part- conveniently close to go back to the room if needed to rest.

    Return Trip

    Reviewed by jonathanverby(Bedford, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our third visit to Occidental Hotel, over a five -six year period, with family. This time we arrived in torrential rain, even though first evening was raining, weather did pick up, and we had some beautiful, sunny days. As always, one of the main pull of the resort, is the lay out (designed around a tropical forest) , with species of wildlife in their own habitats. First morning, I went for a walk with my wife, and we came across a boa constrictor, in the trees. Food is ok, al a carte restaurants usually have a variety of dishes, which are well presented, the speciality restaurants, are lovely, our favourite was the Asian, with the Sonora Grill, and Mediteranean, close behind. Staff are really friendly, and always have a smile, and seem genuinely lovely people. We also love the Xacaret eco park, which is also a highlight, park is massive, with lots to see and do, I recommend the show, which takes place around 7pm, every day, and gives you a flavour of the culture and history. One of the few downsides, was wifi access was not great, and before when we visited, you got an hour free, in the lobby. Now you have to purchase wi fi, and was complex to purchase, we ended up buying an hour at a time from reception. Entertainment in the evening was a bit hit or miss, but overall, I loved my vacation, and was sad to leave. Beach area is great, with one of the few holiday destinations, where tropical fish, swim up to you.