TripAdvisor Traveler Rating

I really like arcades and when I found out about the game room at occidental at xcaret I was very excited there was a very nice and inviting person in the game room at the time wich was jay. overall I had a very good time here and would stay again.

I love the beach here, super friendly staff, gym has good equipment, good food. Coba is a very friendly staff

It was a ver good experience overall, only at the entrance the personal didn’t help us with our suitcases, but without that the experience was very good

Excellent time here! The best of this hotel is the jungle and the kind staff. Big shout out to Moses (driver), Catalina (check-in, at first club), and each one of the waiters at both the beach restaurant and the big Buffett, they were always ready to make small talk and be helpful. We’ve been coming here for 15 years and we love it.

This was one of the most disappointing resort experiences our family has had. The property itself is beautiful, but that beauty is overshadowed by poor maintenance, trash in public areas, unsanitary conditions, and a culture that seems far more interested in selling memberships than caring for paying guests. We spent far too much of our vacation being pressured into vacation club presentations and upsells. Staff were quick to sell but slow to address concerns. The food was average, the atmosphere often felt crowded and chaotic, and the overall experience did not justify the cost. We left feeling exhausted, frustrated, and relieved to be going home rather than wishing we could stay longer.