Occidental at Xcaret Destination reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

22425 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Good but lots of run-arounds

jdiste289748 on Jan 26, 2023

I may not be used to a foreign country but it seemed like everything had issues. The resort was beautiful. Also, there are two dolphin things so don't let them tell you you need to go into the xcaret park to do it. There is an entrance to a different one located by the beach club. The good: 1. Historical ruins 2. Cute animals everywhere 3. Safe place 4. Friendly staff 5. Beautiful seafront Bad: 1. Food 2. Disorganized 3. People trying to sell you stuff everywhere 4. No real beach. No ocean Access. (Sharp volcanic rock)

TripAdvisor users rated this property 1 out of 5

Ridiculous Al a carte queue at 7 am to book for this evening !!!! Crazy ststem

alan a on Jan 26, 2023

Same every day !!! System needs changing. You have to get up before sunrise to book an a la carte !! Buffet is very poor, so unless you can book an a la carte you are stuck with it. If this hotel git a new catering manager to totally overhaul the food management and upgrade the all meals , presentation etc.. then this hotel could be somewhere super special . As it is, sadly we will not return because of the food! We have stayed in mexico many times at other hitels and food has always been excellent, but sadly thus is the worst we have ever had. If you love nature come here , but if you're a foodie then def don't!! Very sad to post this, but Sally it has tarred a lovely vacation

TripAdvisor users rated this property 1 out of 5

Worst experience this resort is such a fraud they only cater to the “members” hospitality and staff very unprofessional

gonzalezalexis19 on Jan 25, 2023

Worst experience this resort is such a fraud thinking it’s 5 star everything is not included they even try to get you to pay for coffee and towels. Hospitality with staff definitely needs improvement. I work for hospitality and any little bad complaint of a review goes a long way ! They do not try to accommodate anything after a bad stay I wish I knew better

TripAdvisor users rated this property 4 out of 5

14 Days at the Occidental Xcaret

John or Lynnett... T (Edmonton, Canada) on Jan 25, 2023

We stayed for 14 days . The first 7 with all the kids and grandkids and the last 7 with our daughter and son in law. We ha a great time. This all inclusive is attached to the Xcaret National Park. The best in Mexico. The show at 1900 hrs. (7 pm) daily at the large modern theatre is just great. One of the best shows we have ever watched and the grandkids were just enthused . It really is a must see. The number and variety of animals and fish and flowers is just amazing. You will need longer than 1 or 2 days to see it all. The resort itself is good ,but the food is a little bland and in 14 days we had bacon for breakfast only 4 times in the main Buffet. I am sure the Royal Club and other special clubs had it every day. The ala carte restaurants are good except for the Steakhouse. Do not even bother. We ordered the New York steak for 5 of us all medium rare. They came super well done and were mostly gristle and fat. Sad little steaks they were. The oriental is great though. The best thing about this resort are the staff. Especially housekeeping. Our rooms were always clean and the refrigerator full of water and drinks. The front desk staff are on the ball and the Guest Services very approachable and eager to help. The one thing that greatly annoyed us is that you are only allowed to book the ala carte restaurants in the morning at guest services and only for that day. You could not book a day or two in advance as is the case in every other resort we have stayed in. So you stand in line at the morning "cattle call" with long lines and only one person doing the bookings. A crummy way yo start the day. Also the ala carte built over the ocean , the Pescador, that we really enjoyed the last time we stayed was now only Royal Club or other specialty club allowed. Really disappointing. But the staff rescue this resort and we will go back again. snorkeling is great. The snorkeling at the sandy beach is good but crowded so go to the right past the Pescador and there is some nice wild water there by the small pool.

TripAdvisor users rated this property 3 out of 5

5 star resort with 3 star rooms

Gareth K (Greater Manchester, United Kingdom) on Jan 25, 2023

The possitives. Great communal spaces, nice food, quality all-inclusive drinks (not bottom end, not top end), An amazing gym. However this is let down with the 3 star sub standard rooms that are very dated with marks on the floors and walls, screws hanging out of the walls and wardrobe doors that keep opening on there own. I have never come across such poorly maintained and dated rooms. This means although everything else is great the fact our room is dark, dated and falling apart we would not add this hotel to our list for future vacations. Our first room we rejected as it wasn't a king bed as requested was probably nicer, I just hope that we weren't given a worse room because I requested a king bed.

View All