Occidental at Xcaret Destination reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

21672 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing

Q6583WBgeorgiag on Jul 03, 2022

This resort is incredible needless to say much more. Has everything you could want. Lacks slightly in dinner restaurants as hard to get into and too busy all the time. Dinner buffet pretty average. Breakfast and lunch at the beach club is incredible, amazing options and drinks flowing consistently and often. Geraldo served us every day for a whole week and knew our drinks order perfectly, he was so cheery and lovely and a joy to be around for breakfast and lunch. All the staff are so so friendly and helpful.

TripAdvisor users rated this property 1 out of 5

Management need to contact me urgently

JoyB418 (Petersfield, United Kingdom) on Jul 03, 2022

I need to speak to management- never leave bad reviews - 2 days in and can’t get help from any staff an out the package I booked - room 18202 - I suggest management sort this or review will be fully expanded and permanent- at end of my tether - don’t need the stress on holiday if no one taking responsibility of sorting all the extras we booked & paid for and so far not been fulfilled

TripAdvisor users rated this property 5 out of 5

Lovely hotel with great service

shazzle9 (Christchurch, United Kingdom) on Jul 03, 2022

Located on the coast there are fabulous choices to sit by the sea or one of many pools. Eat in one of 11 restaurants, our breakfast we chose to eat in the Beach restaurant looking out to sea. In the distance is the Island of Cozumel with the cruise ships coming & going. A special mention to Gerardo in the beach restaurant who was very attentive throughout our stay, remembering our drinks & preferences. With the Xcaret park next door there’s always plenty to do but in this heat it’s easier to play /sit by the pool. This is our second time staying at this hotel so that should speak volumes in itself as we’ve never been back to the same hotel twice!

TripAdvisor users rated this property 5 out of 5

Occidental at Xcaret Destination - Beach Club

133lizettes on Jul 02, 2022

Stayed here for a week and it was beyond amazing! Location was paradise and all staff was amazing always so nice and attentive. Gerardo Martinez and Luis were the best waiters at the Beach Club for breakfast and lunch. Always so attentive to what we needed and always had great conversations with them! Highly recommend them! Overall being here was the best and hope to come back soon!

TripAdvisor users rated this property 5 out of 5

Beach club at Occidental Xcaret

S8533LAjasmines on Jul 02, 2022

The beach club was the best. They had the best service especially Luis and Gerardo. They were on top of everything making sure our needs were met. The chef at breakfast making eggs was such a hardworking team member as well as the chef during lunch. Definitely will come back and ask for Luis and Gerardo again. Had such an amazing time here. 100% recommend for anyone who is looking for a place to stay at Xcaret.

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