TripAdvisor Traveler Rating

We had a really great stay at Occidental at Xcaret Destination. The resort itself is beautiful and there’s a ton to explore, but honestly the people were what made the trip for us. Yadira and Heber in particular were awesome. Both were genuinely friendly, attentive, and went the extra mile for us. They made my 1 year old daughter’s Experience top tier. Huge thank you to Yadira, Heber, and the rest of the staff who made the trip such a good one.

We had so much fun at this resort. It was perfect for a getaway that included something for everyone. From adults to children, this resort caters to everyone’s needs. Yadira and Hemer at the game room were some of the best employees I’ve ever seen at a resort. They were accommodating and super fun. Would come back here every year

The experience is wonderful from the moment you arrive. The jungle paths leading to the hotel are beautiful, the lobby is impressive, and the welcome is very warm. The entire staff is friendly and helpful. We loved our room, which had a view of the gardens. All the facilities are gorgeous and surrounded by nature—from the wildlife you encounter while walking to the *trajineras* (traditional boats), the river ride, the beach restaurant, the food and the cove, the ruins... wow, I was fascinated by every single corner. I hope to return to that paradise soon. Thank you Occidental at Xcaret Destination... See you soon guys

The location is beautiful and we had a great time/vacation. Will definitely be coming back! ??

Rooms. We are a family of 12 and had 3 rooms 19226,19227,19228 and 19310 all rooms were nice and clean mini fridge restocked the fridge was not very cold everything was spotless 3 of the rooms overlooked the pool and the other room overlooked some trees and had monkeys on there balcony. Pools. We only really used the main pool with the bar no problems getting loungers any time of the day lot's of room in the water never felt crowded the water was warm like a bath but was still refreshing when you entered. Pool was cleaned on a daily basis removing leaves etc. Food. Buffet restaurant for Breakfast was really good massive selection including champagne if you fancied it. Only tried the Buffet twice for dinner and the kids struggled on both occasions but the food from the buffet in general was good. Lunch we ate mostly at the beach for lunch massive variety from pizza, Pasta , seafood just about everything good waiter service as well, We also tried the snack bar above the pool again no problems and nice food. Dinner. Steak House excellent service and food the Steak with Cajun crust was beautiful we eat here twice and both times we absolutely loved it. Oriental, Food was amazing however we did feel a bit rushed in there one of our party was still eating there soup when the main course arrived but the standard of food was excellent. Italian Great service and food once again was fantastic can't complain about anything there. Paco's Taco's and pizza. Really good the Taco's are nice and served very quickly the Pizza was beautiful freshly made and really delicious Our only problems with the restaurant's was there could never give us a table of 12 and half of the time we would have two tables of 6 but half way across the room from each other which was not ideal Staff. We found all the staff to be friendly and helpful just be careful of the guys at the information desk based as you will into your block as there are very friendly but it's a timeshare scheme. Beach - Cove was really nice again no lounger issues we came here late afternoon and always found what we wanted plenty of fishes in the sea and come in very shallow water. Entertainment We didn't do all the shows but the Michael Jackson one was OK but the real winner was the Disney show that was fantastic and the kids loved it. Wildlife Was everywhere from Deer's to monkeys just everything if you like animals and jungle surroundings this is the place for you. Overall A fantastic hotel unlike any other I have been to with the settings and the wildlife could not fault it. We done the Xcaret park for 2 days it is extremely expensive we did the swimming under the cave and the boat ride were favourites of ours and the show you can't miss it's amazing so much going on we booked the VIP which cost 35 usd and you had a seat 4 rows from the front we got a bottle of either Red, White or sparkling wine each and some nuts fantastic service and just made the show that more special. Overall a fantastic family holiday and would recommend