TripAdvisor Traveler Rating

The resort is beautiful with lots of wildlife and places to explore. It feels secluded but still close to excursions, Playa Del Carmen, and the airports to be accessible. The rooms are basic but enough for what you need. They are always clean and well stocked. The staff are extremely helpful to get you whatever you may need. The beach buffet is beautiful for breakfast or lunch and the staff are very attentive and wonderful. Especially Otillio who treats you like family. The different pools offer you different experiences and something for everyone whether you want more up beat or more relaxed environment. The servers will make sure you stay topped up on your drinks at the pools where there is now swim up bar, especially Mireya, who goes above and beyond to make sure you have everything you need! Always recommend this resort and will continue to do so time after time.

Mireya was our pool server all week she was amazing.

We did an amazing SPA treatment with Juana and Jaz. They are excellent therapists ! This is our third time having treatments done

Outstanding location. Nicely maintained grounds. Exciting wildlife. Great food. Comfortable rooms. We stayed in the Royal Level, which we found well worth the slightly extra charge.

Excellent attentive service throughout my stay with beautiful landscaped jungle setting and a well spaced out property. The check in was somewhat disorganized but I ended up pleased with my room and location on the property. Very accessible throughout the property with a shuttle train to take you where you wanted to go. Every staff member I had the pleasure of dealing with was very kind and pleased to be of service. Lots of wildlife on the property and trails throughout where you could find tranquility. Everything from the room to restaurants to the pool were kept very clean.