Occidental at Xcaret Destination reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

25201 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

will be back

KathleenB395 (Lansing, Michigan) on Feb 01, 2025

liked the golf carts for transportation around the resort, even though there were problems with check in and a disappointing room, it wasn't enough to damage our vacation

TripAdvisor users rated this property 4 out of 5

Returning guest

christinekr2018 (Mississauga, Canada) on Jan 31, 2025

Overall we had a great stay and we loved our time there. We loved all the animals and the jungle theme of the resort. Staff for the most part are friendly. It was our second time staying there as we loved the first trip. There are opportunities for improvement though.

TripAdvisor users rated this property 4 out of 5

Occidental at Xcaret stay

Jack F (Toledo, Ohio) on Jan 31, 2025

For the price, this place is a nice find. Considering most of our time was spent at the parks, we didn't want to spend a lot on the resort. This place is quite reasonable, yet still has some good food, nice grounds to walk around in the evening, and some convenient shops. A 10 minute walk to Xcaret was a big bonus.

TripAdvisor users rated this property 5 out of 5

Excellent service at Club Playa

Nicolas P on Jan 31, 2025

I had an amazing day at this beach club, thanks in large part to the outstanding service from Carlos Márquez, Francisco Chi, and Rodi. From the start, they were friendly, attentive, and professional. They took care of every detail, ensuring a perfect experience. The food and drinks were also excellent, adding to the relaxed and enjoyable atmosphere. Definitely a place to return to and recommend!

TripAdvisor users rated this property 5 out of 5

Hugo to the rescue!!!

Virgil S on Jan 30, 2025

Hugo at the 1st club beach bar is amazing! He makes the most awesome drinks! We haven't ever received bad service here. The staff are courteous and helpful. We saw and experienced a lot of maintenance and care taking of the property while we were here. If you enjoy nature and animals you will love it here. So much to see! Be generous with tipping and you will experience even better service!

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