Occidental at Xcaret Destination reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

24940 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Royal Level Stay

Footprints815592 on Nov 02, 2024

Had a wonderful stay in the Royal level at the Occidental Xcaret by Barcelo. We have gone twice before at First Club level which was very good but Royal level is a step above. We celebrated our birthdays there and the staff at the dedicated Royal Restaurant went out of their way to make them special. The food and service and presentation at the Royal Restaurant is a cut above the rest .We had a good time at their protected sandy beach, swimming with the fish that are all around you. The inlet there is a good place to do some snorkeling. We went to the Xcaret Park several times with passes we purchased through the Royal level. The Occidental Xcaret has two entrances to the park from the resort, no driving involved. Just walk in. We've been to the park three times before and would recommend it

TripAdvisor users rated this property 5 out of 5

Amazing staff, food, service and beach area!

Alejandra H on Nov 02, 2024

The jewel of the hotel is definitely the staff and the beach area. Each and every staff member went out of their way to ensure that our stay was comfortable and perfect, they even sang Happy Birthday to me in the day of my birthday at the Italian restaurant, and they made my day even more special. I’m very glad that me and my mom had the chance to visit this hotel, we are even planning to return next year with the rest of the family! Thank you so much for this wonderful experience, Occidental Xcaret!

TripAdvisor users rated this property 5 out of 5

A Resort with a Difference - don't miss out!

mary h (Long Island, New York) on Nov 01, 2024

2nd time here. Ok. So this resort not for everyone. If you want swish brand-new blindingly white concrete cookie-cutter trendy same-same AI resort then steer clear. If you have curiosity, love nature, don't mind getting lost a bit, can tolerate not the best food but love culture (Mayan ruins and ceremonies on site) then this is for you! River runs through the lobby to xcaret park entrance (take boat). Beach cove is simply divine. Wildlife everywhere (do NOT feed- we had monkey try to get in our room). Pools huge, plenty towels and loungers. We liked first club pool best. Rooms prob 3/4 star and soft furnishings needed a re-do but otherwise perfect. Quiet night's sleep. Great a/c. We stayed in 2 x deluxe plus rooms located in first club (royal level was sold out). The property is massive so be prepared to walk. Service friendly and efficient. Excellent overall. Food is the letdown. My husband would like better a la carte paying restaurants on site for a higher end offering. I thought buffets ok. Pizza place was dire - avoid. Taco place tasty. The two specialty restaurants we went to were pretty bland tbh. However this place is absolutely unique and full of wonder and charm. It's perfect for all curious adventurous travellers. You won't forget the experience. An improvement/higher end offering in food would pack the guests in.

TripAdvisor users rated this property 1 out of 5

Horrible Food, Harassment from Employees

orrbrooke98 on Oct 31, 2024

I would not recommend going here. The views and scenery are great, but the food was horrible and my family was harassed by the employees (both to buy things and for my wife to give them her phone number and room number). We were not satisfied with our stay. Additionally, our check-in took 2 hours of waiting in line while we watched management stand there and do nothing. We were not offered apologies or any accommodations for this outrageous amount of time to wait after a long travel day.

TripAdvisor users rated this property 4 out of 5

Nice for the price, but has gone downhill a little since our last visit in 2017.

phawker5 on Oct 30, 2024

The restaurant food was mostly very good. The buffets are okay, nothing special. The property is large and very pretty. The lobby and beach buildings are very beautiful. You really feel like you are in Mexico when there. The rooms are clean, but there was only one chair and a stool for a room with 2 queen sized beds. Large closet space, but not a lot of room to lay your luggage out to open it. A couple of the shows were excellent, but a couple were just audience participation and karaoke. In 2017, there was a really good show every night we were there. All in all, if you are on a budget, this is a great place to stay.

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