TripAdvisor Traveler Rating

I had a reservation on May 23, 2026 that included my fully trained and certified service animal. The website online specifically states they allow service dogs. The weekend manager after much back and forth said he didn't care what Barecleo's policy is, nor what it says online. They denied us access to the hotel and turned us away with no credit. We have stayed around with world with our well trained service dog, including the St Regis in Kania, The Auberge, Gran Velas, Belmond's Maroma, and others. Ironic that the worst of these amazing properties discriminated against a disabled person and denied us entry. They even happily confirmed they would turn a blind man away with a seeing eye dog if one tried to check in! Barcelo should be ashamed of their blatant discrimination of a person with disabilities and would be ashamed of the manager who goes against their company policy and online rules.

The place was amazing, peaceful fory dad, and I loved the pool too. The animals were amazing. The rooms were clean and it was really a worthy Holliday

Over all our stay was good, enjoyed Michael Jackson show. For the price I would have new family members go here

Guadalupe and Iras/Iris did our massages! It was to die for so relaxing both my boyfriend and I almost fell alseep! Amazing service <3

Ran into issue with staff member and tried to tell him why and the staff could careless bad customer service wouldn’t recommend this place when I went to Cozumel Occidental is way better and better service