Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6603 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fabulous Vacation ~ Incredible Staff!

    Reviewed by ritabG2158CC(Boston, Massachusetts) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned home from a week at Secrets Playa Mujeres and it was an amazing vacation! We were met by Wilder and Sergio and they escorted us to the preferred lounge where I met Valeria who is absolutely extraordinary with her poise and kindness. She assisted us every day with our stay and never left our side right up until the day we left. She is an absolute Angel! Our room was breathtaking with an ocean view and a outside and inside jacuzzi. We were blessed with Martha and Ross the pool concierge's, who attended to our every need daily. Our poolside waiters Azusena (Suzie) and Oscar never left our side and were always so gracious with their service. Suzie went above and beyond to bring me green juice in the morning and delicious specialty drinks. I feel in love with her! Every day we had breakfast and lunch at Oceana right on the water and the views were spectacular. But best of all was Zorayda!! She was just incredible as a waitress. She was so thoughtful and attending and made us feel extra special every day without question. Roberto Marin, the food and beverage director went above and beyond to ensure every meal was perfect for us! They put on a very special themed Oscar Party and another night a Violinist and Three Tenors performed during a superb dinner pool side. Everyone worked so hard to make it extra special. All of the restaurants were superb with exceptional staff. You will love everything about Secrets Playa Mujeres....We sure did!! And we can't wait to go back! To be "Welcomed Home" by Wilder, Sergio and Valeria and the entire wonderful staff once again....my hat is off to all of you! Miss you already! Rita!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great time at Secrets Playa Mujeres

    Reviewed by JohannaM223(Saint Joseph, Illinois) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great week at Secrets Playa Mujeres. The property is amazing, pools were great, beautiful beach that is walkable in both directions. All the restaurants were great. Loved the food. Room service was good, food not great, but good enough, the secrets box was a fun way to get rid of the dishes and get the food delivered when you dont want to be bothered in the room. We had an amazing view from our balcony. Room stayed plenty cool all week. Arturo was our favorite waiter, he did a great job at both the Italian and the French restaurants. Angel and Paulo made all the activities so much fun, we loved to play the pool games and water volleyball. Overall, this is an amazing property and we would highly recommend!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Another fantastic Secrets resort!

    Reviewed by jgrotheim(Humble, Texas) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from our 4 day/night stay here and it was amazing. Secrets never lets us down! The grounds are immaculate and service is excellent. We stayed in a beach-front room which was spacious and nicely decorated. Shower and large jacuzzi tub. The pools are beautiful, though the chairs go quickly! The Hibachi is so yummy that we went there two nights. Just line up by 3:45 at the Mexican restaurant to make your reservation for the night and you should have no problem getting in. (That is the only restaurant that requires a reservation). Also, got this tip from another reviewer and was right on - the breakfast restaurant at Dreams is much better! Worth going to that side in the mornings for it - omelet bar, crepes bar, smoothie bar, and more variety in food and drinks. Also the ice cream/coffee shop at Dreams is yummy! (Secrets has a coffee shop but no ice cream) It is super easy to use the shuttle service to go back and forth between the two resorts. I highly recommend that you travel to Isla Mujeres for a day! It was only a 15 min speed boat ride away (booked through Dreams side - $50 per person) and we had 5 hours of free time there. We rented a golf cart to ride around the island, shopped and ate tacos in the market, and went to Punta Sur and Playa Norte. It was just beautiful...don't miss out on going there! I can't think of a single negative experience in our time there; Secrets thinks of everything. It was relaxing, romantic, and memorable!

    Tres Amigas in paradise

    Reviewed by 666jainab() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Playa Mujeres met the standards one becomes accustomed to at Secrets Resorts. From the multiple layers of security, covid prevention protocol, overall resort cleanliness to the excellent service throughout the resort. The resort looks sprawling on paper but in person feels quite intimate. Our rooms in building two had easy access to the pool, bars and several dining options. The service throughout the resort was excellent. We found our favorite spot by the pool in Fankchellie's section. She took great care of us, catering to our every wim. The gentlemen who drive the golf carts were all enthusiastic, charming and delivered us every where we wanted to go. The only con was the beach. The whole week we were there it was too windy and the sea too rough to enjoy the beach. There is only one board walk leading to the beach which was being repaired. Getting to the beach through the deep soft sand was a trial. The addition of a second board walk to the beach would be a welcome improvement.

    Great just not memorable

    Reviewed by 948larissah() on May 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Booking this vacation a year in advance for a wedding, I had high hopes after a rough year. We saved and put a lot of time into the planning of this trip, but after all the anticipation, I hate to say I was disappointed. If we didn’t pay for the preferred club room, it probably wouldn’t have bothered me that we spent so much, but being “preferred” is not worth the extra cost at all in my opinion. Nothing about the experience was special or different from any other all inclusive resort and there were lots of minor inconveniences not worth me going into. No one went above and beyond, which sounds selfish, but again, it’s an all inclusive and this is the one vacation we chose to splurge on...The food was amazing, though, but I could go to outstanding restaurants at home too. I just wish the experience was somehow remarkable and enticed me to go back, but it didn’t unfortunately. Overall, it was a great time mostly just due to the company we were with...we won’t be returning.