All inclusive

Secrets Playa Mujeres Golf & Spa Resort

Cancun 5.0

Learn about all active advisories related to this hotel

Overview

Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. This brand new, adults-only, all- suite resort is only 35 minutes from the Cancun International Airport and 10 minutes from downtown Cancun, adjacent an 18-hole signature Greg Norman golf course and in close proximity to the best golf courses, shopping centers, beachfront restaurants and nightlife in the area.

This resort will welcome its guests with an elevated club house with spectacular views of the ocean and just steps away from some of the resort's gourmet restaurants, fitness center and spa. Open-air spaces make it ideal to enjoy the warm ocean breeze. It features a protected area located between the main lobby and the main pool section where some of the region's flowers and birds can be seen and photographed.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Garden View
602 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Junior Suite Garden View
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
602 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Ocean View
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV

Junior Suite Swim-out
602 square feet
  • 1 king bed, or 2 double beds
  • Pool or garden view
  • No more than 3 guests in the room
Junior Suite Swim-out
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV

Preferred Club Junior Suite Ocean View
602 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Junior Suite Ocean View
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV
Additional details

PREFERRED CLUB

The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:

  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Private Preferred Club Lounge
  • Upgraded mini-bar service and bath amenities
  • Complimentary computer access in Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge
  • Complimentary newspaper in room every day (English and Spanish)
  • 20% off spa treatments (not combinable with any other promotions/offers)
  • Complimentary access to hydrotherapy circuit one day per stay
  • Á la carte breakfast in Oceana restaurant with spectacular oceanfront views
  • Pillow menu
  • Access to Preferred Area on the Beach at Secrets & Dreams Playa Mujeres
  • • Access to Lazy River at Dreams Playa Mujeres

Preferred Club Junior Suite Ocean View Swim Out
602 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Junior Suite Ocean View Swim Out
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV
Additional details

PREFERRED CLUB

The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:

  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Private Preferred Club Lounge
  • Upgraded mini-bar service and bath amenities
  • Complimentary computer access in Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge
  • Complimentary newspaper in room every day (English and Spanish)
  • 20% off spa treatments (not combinable with any other promotions/offers)
  • Complimentary access to hydrotherapy circuit one day per stay
  • Á la carte breakfast in Oceana restaurant with spectacular oceanfront views
  • Pillow menu
  • Access to Preferred Area on the Beach at Secrets & Dreams Playa Mujeres
  • Access to Lazy River at Dreams Playa Mujeres

Junior Suite
602 square feet
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Junior Suite
602 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Slippers
  • Turndown service
  • TV

Amenities


Location

Address
Lote RTH-7-PM-II, Playa Mujeres, Lte1, Mza1, Sm3 Playa Mujeres, Cancun, 77400, Mexico
26 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

OK but not top shelf

JEFFREY S (Arvada, Colorado) on May 17, 2024

Summary - Hyatt bought this brand a couple of years ago for megabucks and they are no doubt trying to recoup their multi-billion dollar investment. The buildings were not new but well maintained. There were few electrical outlets and no usb charging ports in the rooms The pool area appeared to be new and was nice but insufficient seating for every guest. Overflow to the beach worked but involved a bit of a trip to the bano. Food quality was ok but portions were small. I ordered onion rings and I received two onion rings. Seemed a bit stingy. My biggest tell that things changed at Secrets since their buy out was their tequila offerings. No anejo tequilas and Cuervo at the bar. Cuervo ?, that is just a sad offering in the land of Tequila My longer reflection follows: My wife and I attended a destination wedding at Secrets Playa Mujeres in May 2023. I previously stayed at Secrets properties prior to their acquisition by Hyatt hotels but this was my first time post acquisition. As with many Mexican resorts we drove under a very large and beautiful entrance and were transported to an open and airy registration center. We were offered champagne and promptly checked in. Then we started to notice changes. Pre Hyatt acquisition there were no timeshare sales pitches but that is no longer the case. The new Secrets now sells timeshares for their resort community with the typical 90 minute presentation. We politely refused the offer which was accepted with grace by the employee. We were transported a short distance to the resort. It is just a guess but I suspect that Secrets purchased the property and updated it as the architecture was unremarkable and no different than several other 4 story condo hotels adjacent to it. The property itself was meticulously landscaped and maintained. Our room (we had a ocean view suite) was clean though dated. We had a nice view of the ocean though we could also see unmanicured areas and an access road. Air conditioning worked well. The bathroom was modern and reinforces my opinion that Secrets did not build this property and did some selective upgrades Limited (3) usb ports so bring your charger cords. Housekeeping was excellent though turn down service did not occur on the weekend. I am uncertain as to reason. Minor issue in my opinion By contrast the sister property Dreams appeared to be recently constructed, was architecturally distinctive and was expansive in size. The pool area did appear to be new with scorch free and slip free walking surfaces, lounge chairs, cushioned seating and umbrellas. The pool is visually attractive with one swim up bar and chair drink service from a second walk in bar. The property indicates that lounge saving is not allowed but no one seems to follow that rule. By 9am every lounge chair had a towel but no person on it. The pool is well maintained however there is inadequate seating for all guests. The beach is large, well maintained, and perhaps a 5 minute walk from most rooms. There are a number of lounge chairs, palapas and cabanas on the beach. The cabanas can be rented for $100/day (they are free with some higher end accommodations) but the lounge chairs are free. Umbrellas are present but can not be opened on the beach if wind gusts are present. There is cocktail service on the beach but food service delivery to your beach lounger is not permitted. There are no bathroom facilities on the beach so its a walk back to the pool area Activities schedule was posted on the Secrets app but not available on the in room interface. No obvious watersports activities though perhaps they occurred at the Dreams resort. Daily water aerobics in the pool and the typical daily Spanish class Every day a musician would play an instrument poolside. On two nights vendors selling the typical Mexican mementos were allowed on site. On the whole whatever activities were taking place were not obvious to me. A travel advisor and a car rental agency were on site as was a day spa Most nights a wedding or some party was in the pool area. Food service seemed to embrace the "less is more" concept where less food equates with more profit for the hotel. For example I ordered onion rings at the poolside café. My order consisted of 2 onion rings each about 4 inch wide. Good sized and tasty but a few more would have been enjoyed. The breakfast buffet was ample and varied however I could not find any tortillas. An egg, crepe and smoothie station were available. I thought the breakfast buffet was excellent but empty food trays were not quickly replaced. Either you made more than one trip to get your bacon or you did without. More attention was required by staff and less food hogging by guests are necessary. That said I ate oatmeal and yogurt so I was not effected. Coffee was tasty though coffee pots were not placed on your table so my cup was empty more times than not. I ended up ordering a pot of coffee for room delivery. Evening dining options were varied but hardly memorable. Mexican food options were disappointingly mediocre. Again portions are small though attractively presented. This is not the resort if you are hungry for a 16 ounce ribeye but the small portions do allow you to try a soup, appetizer or dessert in addition to your entrée. The dress code prohibited sit down lunch service in a bathing suit or tank top so your lunch option poolside was to either go and dress to sit at the café or eat from a very limited poolside chaffing dish set up. In the land of tequila I found it odd that there were no top shelf tequilas (or other alcoholic spirits) available. Cuervo, Hornitos and Jimador were stocked as was Don Julio blanco. These tequila brands all include additives ( ie sugar from sources other than agave) but I found no additive free tequila offered nor were there any anejos. The duty free shop at the airport had a much better selection. Likewise burbons consisted of Jack Daniels and Jim Beam. Certainly not "well" brands but far from top shelf Shots were available and mixed drink glasses were properly sized. I hate a cocktail served in a water glass so I appreciated a proper sized glass. That said I never really had a cocktail where I could taste the alcohol I do not know if it was a light pour or just the ice cubes melting I love Palomas but the ones I was served used soda, rather than grapefruit juice as a mixer. Corona and Modelo were not offered though Sol, Tecate and Dos Equis were available I have traveled to Mexico for many years and I am in love with the country and people. The Mexican staff was friendly and always willing to help. When asked for directions an employee was more likely to show you the way rather than give you verbal instructions. Resort management however seems disconnected from goings on at the resort and I encourage you to call the resort prior to arrival for resort requirements. I did not call but did review arrival instructions on the resort website. All in all Secrets Playa Mujeres is an average property and I was disappointed after the good experience I had at Secrets Capri. Its okay but not top shelf. Given the price point I would shop around as there are many other resorts that compete on quality and price

TripAdvisor users rated this property 3 out of 5

Average

Jenna3292 on May 17, 2024

The food was mediocre, very unseasoned and a lot of the buffet foods were room temperature and some of the food served by staff was even cool at times. The drinks were okay, watered down most of the time but the staff were amazing though, they were very friendly and happy to serve! Wait times for the restaurants were decent, we never waited long to be seated although staff stated they were at 50% so that played a part. The pool entertainment was typical resort activities however, the music played throughout the day was seriously lacking. It was mostly instrumental music on the radio and once a day staff would play a trumpet or saxophone. Nightlife was selected, and the shows performed in the theater were extremely hot and uncomfortable. They didn’t have any fans or airflow, so many times we left early. There are no shows offered or nightlife on Sundays so it’s very quiet. The grounds are stunning and very well maintained. The swim-out Junior suite I stayed in was not worth it. It’s not for swimming, it’s smaller than a jacuzzi and it’s truly a place to sit and soak. My suite was on the end of the building and my swim-out view was a central air conditioning unit and a fire hydrant. The grass was grown up and not maintained at all, this was a huge disappointment. The rooms are nothing to be excited over. The tables had quite a few bangs and scratches on them and the walls had some chips and cracks in areas. They need to deep clean and wipe down the walls and base. For a luxury resort and luxury prices, I did expect more cleanliness. Overall, it was a lovely stay but I wouldn’t revisit this site.

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