Secrets Playa Mujeres Golf & Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7702 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

One of a kind vacations ! Exceed expectations

richh905 (Naucalpan, Mexico) on Jul 04, 2022

We had a wonderful time at the Secrets Playa Mujeres Resort. During. Our stay we had some minor issues that were immediately addressed by Carlos the hotel manager, always looking to make us feel great in our vacation experience. After this everything was perfect the staff is so wonderful I want to personally thank Jaime, Delphi and Samantha from the pool bar and pool concierge team as they exceeded our expectations at all time, they have always as smile and they were great at taking care of us like they always told us "feel like you are at home". So incredible persons !! Also I want to thank the food and beverage manager as well as to Carlos the reception manager for all the attention and to be super on top of our needs during our stay at the resort they really raised the bar of what a high resort experience should look like. Regarding the resort it is wonderful, super clean, the staff takes attention to every detail, the pools are great and something fantastic is that you can use the Dreams and Secrets facilities all time. Don't by shy to try the restaurants from secrets they are super good as the ones from Secrets we had the chance to had breakfast at the world cafe in which the buffet was huge with super special food like salmon, shrimps omelettes and all kinds of fruits super tasty, also the sea food restaurant was great ! Also don't even think about losing the time to take lunch at Oceana in the resort they had one of the best octopus I had ever eaten with a front beach view and with Carajillos for dessert which are my favorite drink !! Finally the beach is fantastic now that Cancun is going through a seaweed issue this is the perfect spot to book your vacations as it has super low seaweed and some day even nothing, and the color of the water is beautiful. I highly recommend this resort for a full relax experience between the beautiful beach, the delicious food and the outstanding drinks that the bar tenders help to prepare with an incredible attitude all time. My only recommendation to the staff will be to include more premium drinks in the menu for rum and tequila as they could add even more value to the guest experience. Thanks Secrets we will be back for sure !

TripAdvisor users rated this property 5 out of 5

Wonderful

molliy2022 on Jul 04, 2022

Absolutely wonderful. Can’t say enough about the staff. Martha was our pool concierge and she was fantastic. Victor was very helpful and fun in the gym. Emilio and Angel were very fun in the swim up pool bar. Daniela was our waitress twice, once at Bordeaux and once at Oceana, she was excellent. A big shout out to the maintenance staff, they were always working hard to keep the resort looking beautiful. Would definitely go back.

TripAdvisor users rated this property 2 out of 5

Honeymoon trip

erinmichelle112022 (Omaha, Nebraska) on Jul 04, 2022

Food was average. Rooms were clean except for a leaking ceiling they didn’t cleanup or fix. Excursions & golf was very expensive. Nothing else besides food & beverages are included.. they tell you a complimentary spa is included when booking.. but they just give you coupons to use. Still had to pay $200 for a couples massage.. which in my opinion was only worth $50 per person. Save your money

TripAdvisor users rated this property 5 out of 5

Absolutely Amazing!

Navigator00146434160 on Jul 03, 2022

The best all inclusive I have ever stayed out. We loved it and will definitely be back. The service was impeccable and the pool and beach were beautiful. So many employees went out of their way to make our trip great, starting with Axel in baggage and Diego in the Prestige club, Martha in Pool Concierge, Mariella & Paco in pool entertainment.

TripAdvisor users rated this property 2 out of 5

Never again

Scruff L on Jul 02, 2022

Had a few requests when we booked months in advance and none were met and resort didn’t seem like they cared about any of our requests. Not timely at getting back the few times we contacted them they said they’d call back never really having an answer. Also not a huge fan of having to wear long pants and collared shirt to eat dinner at almost every restaurant on property

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