This resort is amazing! Excellent service, great food, clean beach, great accommodations and amenities! We had an ocean view room which was incredible. It's obvious that this resort has high safety and hygiene protocols. All the facilities (restaurants, washrooms, pools, bars, rooms) were very clean.
The staff is so friendly, personable and helpful. Jaime Lagunas (pool concierge) was amazing! He went over and above his duties to make sure that we had everything we needed to enjoy our vacation. He was one of the first staff members to greet us by the pool in the morning, set up our bali bed and check on us regularly to see if we needed anything.
On the entertainment team, Jesus was awesome. A lot of fun to be with!
All of the restaurants were great and having access to the Dreams restaurants gave us so many options!
This resort is luxurious and we found the perfect balance between relaxing and participating in activities.
We will definitely come back to Secrets Playa Mujeres!
Don’t walk, RUN away from this resort! Please find another resort!
Jan 29, 2023
The only reason this place gets a 1 star over ZERO stars is because the people who worked here are incredibly nice. Met some amazing people here like Alejandro and Chef Luis at Ocean restaurant as well as Alex who helped us check in with “preferred club” membership. They deserve some recognition for sure.
As for this 0 star hotel hiding under the disguise as a 5 star resort, please for the love of whatever you want to believe in DO NOT stay here!!!
We supposedly have one of if not the nicest room here, with our own private pool but not even having any hot water, or electrical outlets that work completely negate any positives.
And the food… if that’s what you want to call what they serve.. was hands down, without any doubt, and without exaggeration.. THE. WORST. FOOD. EVER!! We tried a number of locations here as well as room service and it’s inedible. Spoke to other patrons who agreed with us.
We called right after dinner, 3 hours of being here, trying to get out of here. Without getting any help and the run around of “have to wait to morning” before they can make a decision about what to do, we’re at our wits end. If they let us leave with even a partial refund we would have ran the ^*]*] out of here.
Incredibly disappointed at Hyatt’s inaction leaving the decision to the resort. Hyatt should cut ties bc I’ve had nothing but positive experiences with Hyatt but this has tainted my desire to ever use them in the future.
Please be cautious when booking.. I hope I can help at least one of you from going through the frustrations of what we went through.
Geovany is amazing!!
Jan 29, 2023
He made us bracelets and taught us some spanish. I will be visiting again to see him. He was super fun and friendly. I look forward to seeing him everyday. He always has a smile on his face and is always entertaining. We <3 Geovany
Jan 29, 2023
Geovany made us bracelets and taught us Spanish!! He led our aerobics class. He made sure we were having fun. Really enjoyed our stay at secrets. He makes the pool days so fun! Such a fun time :) tequila!
Jan 28, 2023
Secrets was pretty amazing. The view was excellent from our room. The service was exceptional and all the people were so friendly, even the security guard ;). The staff that helped us really did a great job with service in the resort and wonderful recommendations for things to do/eat in the city.