Secrets Playa Mujeres Golf & Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10369 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Visited here for our honeymoon

Kylie b on Jul 06, 2024

I took my husband here for our honeymoon this summer! After going to the Secrets Resort in Akumal Riviera last summer I had high hopes for this one. The Secrets in Akumal Riviera was nicer and the food and service was much better. The Secrets we visited here in playa mujeres was still nice, just not as good. Enrique was the best server we had the entire time we were there, so if you find yourself at the seaside grill for lunch or the market cafe for breakfast, ask for Enrique, he was one of the best things about or trip there and he was absolutely wonderful! Also- book hibachi! Book a table when reservations open at 12:30, we had luck and got reservations 3 days in a row! Something we really hated about our honeymoon here is that the concierge swindled us into a timeshare presentation shortly after we arrived there, telling us they wanted us to visit their sister resort and give it a review since it was new and no one knew about it, and they’d give us vouchers to use at the resort. After we got to the other resort the staff there immediately took us to a room and it was a sales presentation for a timeshare, and we were absolutely livid. They apologized saying they thought we knew, gave us the vouchers anyways, and sent us back to this resort we were staying at. Once we arrived back the management handled it really poorly saying that if we used the vouchers they gave us it would come out of that employees paycheck who gave them to us when he shouldn’t have because we didn’t sit through the whole presentation. It wasn’t until we got upper management involved that the situation was rectified and we got to keep our vouchers. It was handled extremely unprofessionally and we felt lied to and angry because we didn’t appreciate that the timeshare thing was shoved down our throats as soon as we got there for our honeymoon, and others we met on the resort said they felt the same way and no wasn’t taken for an answer.

TripAdvisor users rated this property 5 out of 5

A special must visit place

cavasquez2024 (Boca Raton, Florida) on Jul 05, 2024

Outstanding service! Every single person in the staff was above and beyond expectations. I have never been before in a resort where I was better served and taken care of. This is a must go place.

TripAdvisor users rated this property 5 out of 5

Immaculate hotel with spa/resort feel. Food was a bit off, although the restaurants were beautiful. Great staff.

KCLondonGirl (Kansas City, Missouri) on Jul 03, 2024

This resort is immaculate & has a spa-like feel. Absolutely beautiful. The food is marginal, despite having a large selection of beautiful restaurants, including a sea side venue. We stayed on the Secrets side which was quiet and quaint and lovely. It’s a little sleepy over there, you have to go to the Dreams side for any nightlife, but that is a short walk and golf cart service is really available. The quiet side was mostly middle age or older couples, very quiet. The downside is that people on the adult side took all of the pool chairs…they would put their towels out early in the morning so there were NEVER available chairs, and the staff didn’t do anything about it. (I really appreciate when the staff clear out towels when guests aren’t actually using the chairs, that way everybody gets a turn.) We had go to the Dreams side to lay near a pool. We used spa services and it was nice there. Very peaceful and relaxing and upscale. The rooms were modern and quaint and immaculate. I also had a teenager running around from one side of the resort to the other and felt safe, did not sense security issues. The resort is pretty much gated up with no way for people from the outside to enter. Generally I felt that this resort had something special about it, perhaps because it is newer but it was lovely, even the little walk back to our rooms at night was pretty. Good liquor service - a lot more to choose from than others in Cancun. A few different gift shops, spa feel everywhere. About 30 minute drive from the airport and there is nothing else around, so this is a destination resort, different from being in the hotel zone. Staff were very nice and attentive. I liked it there and would go back. In this case I would probably also stay on the adult (Dreams) side again, even though we spent more time at the “all ages” Secrets side. Secrets was hopping whereas our side was peaceful and quiet if you wanted to have a quiet drink in the courtyard at night. It’s a big resort but golf card service is readily available & it was not overwhelming.

TripAdvisor users rated this property 5 out of 5

Wonderful Experience

wrtrimble on Jul 03, 2024

Excellent service from everyone from a professional friendly staff. Private pool was great! Would love to return.

TripAdvisor users rated this property 3 out of 5

Average Resort

denisea231 (North York Ontario) on Jul 02, 2024

The service is the only thing beyond expectation. I had high hopes for this resort but like most places the pictures and videos far exceeded the reality. Things I would have liked to have known before coming. * Do not upgrade to plunge pool unless ur oceanfront. Our room was bottom level and our hallway smelled of the sewer system off and on the entire stay. * the employee didn’t even show us to our room he just pointed and explained. I’m sure he didn’t want to have to explain the toilet smell. The plunge pool never got used, it was either too shady or full of mosquitos and the patio door was extremely hard to open and close. Loungers would have better than chairs as well. Food is hit or miss and the same at every location. Pizza served on those premade bread crusts, and fake orange cheese on nachos. * good for hangovers I guess but not quality for the price of your stay. Tennis court was full of sand and very slippery. Needed to be maintained. Batting cage was non functional, even though they had it as an activity. I went for beach and activity not for excessive drinking so my review is strictly based on condition of resort. Beach was nice, weather we had was not great so I assume the beach could be exceptional when weather cooperated. Pools are an abundance but looked rather dirty from all the drinkers never getting out. * yes, I’m a princess but walk over to the sister hotel and you will notice an extreme difference in pool cleanliness and environment. Yes, kids but the pools look so much nicer and way more inviting. * same lacking in food but an awesome coffee and ice-cream shop. You have easy access to Dreams when you stay at secrets. Unfortunately, the food isn’t much better. I would not return to this resort as there are far better ones on the Cancun strip. I just thought the beach would be better here and well everything else since it was priced well above the one I stayed at in the hotel zone.

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