Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21054 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst hotel in Orlando

    Reviewed by dreamerrony(Riyadh, Saudi Arabia) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The worst hotel I have ever seen, I am currently staying in my room after a horrible check in, no one help you with the luggage or even show you your room. You have to miss your way and struggle with your stuff to find your room. The team hear is unhelpful and unfriendly. Even though they saw me scatter with my bags no one offer to help me. I will never recommend this hotel to any one, my advice is you have to run away as soon as you can. To be fair enough I have to say that the view from the room is phenomenal.

    amazing service, amazing staff!

    Reviewed by c_burke01() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    from the minute we arrived at the hotel we were greeted by the staff who were very helpful and more than happy to give us a hand. the service we received was amazing for our whole two week stay, even though there was a large group of us we were never waiting for assistance as a member of staff was always ready to help us. between the group we had 3 of two bedroom family suites. the room was very clean and the interior was also on theme with this fun retro hotel. even though the theme is retro the facilities are very modern, there was something to do for everyone in the family, and it made for a fun relaxed trip. the staff were very knowledgeable for all our questions. the free shuttle buses were very handy for the large group and was the fastest way to access the parks. i have stayed in many hotels in Orlando but this is the one that i will definitely return to in the future. 10/10 from me.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Staff need happy training

    Reviewed by maggieeb80() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Staff need happy training! We transferred over to cabana bay from disneys caribbean beach resort and what a difference in the atmosphere. As soon as I stepped into the hotel lobby, I felt totally deflated. The first lady on the desk was nice, but needs to work on showing interest. Us British holiday makers pay 1000's to have these once in a lifetime holidays. We help Orlando's economy prosper, meaning people keep their jobs! The staff in the bayline diner had a hard time cracking a smile and i saw the same woman on the tills for the 5 nights i was there, she really needs a new job or to be used somewhere other than customer facing. With how unhappy most of the staff seemed, it makes me wonder if it's such a good company to work for?

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Really fun and clean hotel!

    Reviewed by Ryan O() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I've stayed twice now and would plan to stay again. Thank you. I'm glad that they have improved the number of hot tubs as well. We had a great stay and we loved the additional Stranger Things photo op they had for the season.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Retro and fun

    Reviewed by cheryl731(Worcester, Pennsylvania) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is close to parks with bus and garden walks to access them. 2 very large pools. Plenty of pool chairs and activities at the resort to enjoy. Nice sized rooms with kitchenettes. Galaxy bowling was fun. The food prices were high but quality was good. Recommend getting their refillable drink cups to use during your stay.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4