Iberostar Grand Bávaro

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12425 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Experience Of A Lifetime

    Reviewed by Drewooo5431() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely the greatest time we have ever had. Myself and my wife traveled here for our honeymoon shortly after getting married last week. Immediately, we were greeted and assisted with all of our needs. The property was immaculate and the beaches were breathtaking. The food for the duration of our stay was outstanding from the buffet, to the room service to the wide array of themed nights that they had to offer. The pools were well kept and the pool bar was extremely attentive to all of the guests. There were always activities to partake in and we were always engaged. And on the days in which we wanted to take it easy, there was plenty of comfortable quiet space next to the pool and on the beach. This trip was absolutely perfect. But the one thing that without a doubt put this place in a class of its own was the customer service. I have never in my life had such helpful, fun and attentive service in my life. Our team of butler's Daniel and Luiz made this trip what it was. I cannot say enough how much they put into every aspect, of every single day to make our trip special. They were constantly making sure that we felt like this was the most special trip of our lives. And they absolutely knocked it out of the park. We will definitely return. Not just because of the beautiful grounds, pools and the beaches (which the are) but because the the unbelievable staff that worked tirelessly to make our honeymoon the most memorable trip ever.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    luxurious all inclusive resort

    Reviewed by michael g(Santa Rosa, California) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose this property because it was the most highly rated property on the island. The reviews were accurate. The room was well appointed, serviced multiple times per day, and very comfortable. The entertainment area at the hotel was close to out 3rd floor room and we expected some late night sound nuisance. It didn't happen, great sound insulation. Staffing levels are high and there was always someone available to meet whatever need we had. Luis, our butler, provided outstanding service.He was proactive in ascertaining and then meeting our needs. For example, Luis described each of the specialty restaurants and then helped us choose the specific restaurant and dining times. He always followed-up on how we liked a chosen event or restaurant experience. Food quality at the restaurants was outstanding. Food service was generally adequate but not on a par with the overall quality of food or the room. This is an adult only resort with open food and bar. Our limited past experience with this type of property was that there were too many people who tried to get their money 's worth at the bar and then behaved badly. We are not prudes, but having to navigate around public drunks is a negative.....we didn't see this activity. Nightly entertainment was varied and well worth our time....great way to end our evenings.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    WONDERFUL

    Reviewed by Kathy B(Bloomsburg, Pennsylvania) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my very first time visiting and staying in Punta Cana and will DEFINITELY be coming back! All the staff was awesome. We used room service only once and was not happy with it. I did not get what I ordered and my cousin only got half right of what she ordered and both breakfasts were cold upon arrival to our room. This was our only downfall to our vacation stay here. This was our friends and family trip, and can't wait to do it again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family member's wedding

    Reviewed by TexanDuo() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd visit to the resort in 2 years. Again, the staff at Iberostar Grand Bavaro delivered! Our family of 40+ members were greeted VIP style at check-in, served specialty cocktails, provided with all of the details for our party's events and accommodated at each request during our stay. Our personal butler, Jimmy, provided an exceptional guest experience. He checked in with us daily. In fact, several times during the day to ensure that our needs were met and that we were enjoying ourselves. We were getting dressed for the wedding and I had an unusual request. I asked Jimmy for tape and he said to give him a few minutes. Within 5-8 minutes, Jimmy returned with tape for me to seal our wedding gift. We appreciated that he was attentive to our needs, both normal and out of the ordinary. We will be certain to share our experience while at Iberostar Grand Bavaro and will return for a future stay. Thanks Iberostar Grand Bavaro! Keep delivering on guest experiences.

    Second time and just as fantastic as remembered

    Reviewed by pinkcanadiandiamond(Irvine, California) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a 7 night trip with another couple, our second time to this resort. It’s truly luxury and indulgence. Food is the best I’ve had at an all inclusive. Don’t miss Gala night at the buffet. This time we also golfed three times as well. Course was in fantastic shape, and no hidden fees - all cart, green fees, transportation, etc in the price. We had two rounds of golf included from our package and paid nothing upon arrival to use. Highly recommend Star Prestige if you like to golf and spa as it comes with a lot of included services for these - we got another golf for two and 4x25min massages included. We love the pool, and the daily aqua fit and bingo. Cabana beds and chairs easy to come by. I recommend bringing a pool float, and your own “yeti” type mugs for best experience. The beach was in perfect condition, while seaweed was minimal I saw the tractors out as well and it was great for walking on the sand. We had a garden view room and felt it was nice. Fun towel art daily, and surprise baths from our butlers. Really good shows every night, our favorite was Music Trivia. Many staff we need to thank for making our trip so special, including our butlers Daniel and Luis (we saw them daily, always asking if we needed anything), Cyntia at the Star Prestige desk (helped us use all our benefits), Tobias and Marlon who took amazing care of us at the pool every day (I had a refill at exactly the right moment always), Irbania the smiling host at the buffet, Alba who made incredible omelettes for me every day, Ortiz was one of so many servers (I can’t even remember everyone’s name, there is about 10 servers I need to mention but can’t remember), the Paella chef at the pool buffet (yum!), Tomas who made me the best margaritas every day at the lobby bar (he remembered my tequila choice from day 1). I also want to say that the staff at the golf course were so lovely, the starters, the on-course drink cart fellow who consistently appeared at the right moment for all 3 rounds of golf, and the two attendants who cleaned our clubs and gave us range balls. Gosh this sounds like a lot of people but honestly I’ve missed so many. I could write for hours about the happy staff and the high level of service delivered every single moment. Thanks to all!