Request a callback from WestJet

Need to speak to a WestJet customer service agent about an issue that can’t be resolved online? You can request a callback.  

Request a callback, fill out the right information form below, and we’ll be in touch with you as soon as we can. 

Callbacks are only available to guests in Canada, America or the United Kingdom.

The general inquiries callback service can only assist with inquiries related to flight bookings. If you have a WestJet vacations booking please use our Vacations callback form.

General inquiries

Hours of operation:
24 hours/day, 7 days/week

 

 

⚠️ NOTE: The general inquiries callback service can assist with inquiries related to flight bookings only.
If you have a WestJet Vacations booking please use our Vacations callback form. 
Agents scheduled for a call back from the general inquiries form are not able to assist with WestJet Vacations bookings.

Vacation inquiries

Hours of operation:
Monday – Friday: 6 a.m. to 10 p.m. mountain time
​Saturday – Sunday: 6 a.m. to 6 p.m. mountain time

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Help for guests in other countries

If you are outside Canada, America or the United Kingdom, our callback service is not available. Instead, please see our international numbers

Guests travelling within 72 hours:

Phone: 1-888-937-8538

Deaf or partial hearing

We offer TTY phone service 24 hours a day, seven days a week.
Phone: 1-877-952-0100

For guests with disabilities experiencing difficulties accessing WestJet.com, please email us at disabilityassistance@westjet.com

Try our Manage Trips tool

The WestJet Manage Trips tool has many self-serve options, including:

  • Changing/cancelling flights
  • Viewing/changing seats
  • Reviewing itinerary details