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Experience the excitement of Universal Orlando Resort at Universal’s Cabana Bay Beach Resort, with more rooms and more fun for less. This retro-style, prime value hotel features two massive pools, a lazy river, a bowling alley, and family suites that sleep up to six, complete with a kitchenette.
Early Park Admission† to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required. Select attractions).
Complimentary shuttle buses to and from Universal Orlando theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy
Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
Resort-wide charging privileges with your room key card
Complimentary club-to-club access to Universal CityWalk^^ to select live entertainment venues for the length of your stay (age restrictions apply).
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
(Tampa, Florida, United States)
Jul 31, 2021
Arrived at the hotel on a Monday for a 3 night stay. Check-in was quick as i had done the on-line check-in the night prior. Unlike Disney that allows you to charge purchases to your room with a pre-set limit, here you have to deposit money to your account to be able to do that. Whatever amount you deposit is your limit. Stayed ion an outdoor corridor family suite. The buildings and grounds are certainly not kept up to Disney standards and are not nearly as clean or maintained. The building i was in was undergoing renovations which meant construction crews and noises which were never disclosed to me either at the time of reservation nor check-in. Disney does both of these. We could hear the construction in our room but since we would be gone most of the day, was not a huge deal. However, the last day of my stay, we were woken up by loud non stop hammering prior to 8am. Who wants to be woken up that early while on vacation?? I immediately reported the issues and was compensated by free breakfast vouchers and a credit applied to my account. Though i appreciated the efforts, this still left a bad taste in my mouth as i feel i should have been told ahead of time i might experience these issues. Other than these issues, the hotel itself has plenty to do. The kids enjoyed the pools very much. The food was typical theme park food at theme park prices, nothing unexpected and comparable to Disney. Would i stay here again, probably but will be sure to ask about any ongoing construction prior to!
Covid has stolen the value here
Jul 30, 2021
My family was very excited to stay at the Cabana Bay and we were sadly disappointed. The two hour line for check in was the start to a very unimpressive experience. Once we were finally checked in we made it to our very typical room. When making the reservation i indicated that we were celebrating a birthday and not one single mention was made of the event. The pools ended up being closed due to weather, which i understand is out of their control but the other amenities and "fun things to do" were unavailable as well. When the rain started we were unable to bowl because it was closed, Several of the shops and eateries were closed as well. the only available amenity for the kids was the cash draining arcade which was totally overcrowded since it was the only thing to do in an understaffed resort. Someone even stole my sons game card and there were no associates on the floor to help. The only one working was behind the prize counter. I would have taken my kids and tried to further explore the resort but I am temporarily handicapped and had to call each and every time that I wanted to change location and have someone with a wheelchair come and take me and leave me at the next location. i was not able to rent a wheelchair to move around at my own free will and I felt even more dependant that I was. I see how some people would appreciate the way that it is done but I personally felt trapped by the need for someone to come and feel that there should have been an option. Long story short, we paid Universal Resort prices for an overbooked, understaffed hotel that could have outdone by the HoJo down the street. If Universal can not manage to staff the hotel then they should not book to capacity. I would surely try Cabana Bay again when I am no longer wheelchair bound and they are fully staffed and operating at capacity not just booked to capacity but this time it felt like a complete waste of money. Sorry.