Overview
This is the ultimate Cancun oceanfront beach resort-perfect for both families or adults because there's something for everyone, including children's activities, tennis, spa facilities, elegant and casual eateries and more.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
617
Inclusions
- Daily activities
- Round-trip airport transfers
- Family water park; restrictions apply
- Daily shuttles to marina Aqua World (three times, one way from Hotel to Aqua World)
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Mini-bar
- Rollaways available at extra charge
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed, and 1 bunk bed
- Ocean view
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 5 guests in the room
- Mini-bar
- Triple bunk bed
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- Bottle of sparkling wine and fruit basket on arrival
- Access to the Crown Club Lounge for a full American breakfast
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed, and 1 bunk bed, or 1 king bed, 1 double bed, and 1 trundle sofa bed
- Ocean view
- No more than 7 guests in the room
- 1 king bed, and 1 bunk bed, or 1 king bed, 1 double bed, and 1 trundle sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 7 guests in the room
- Two level units
- Two full bathrooms
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
Amenities
Beach
Pool
Pool
Waterpark
Waterpark
Tennis Courts
Zipline
Fitness Centre
Kids Club
Wayne Boots Restaurant
Sans Soucis Restaurant
La Palapa Restaurant
Los Gallos Restaurant
La Piazza Restaurant
Fisherman Restaurant
Fujiyama Restaurant
Wedding Facilities
Location
Reviews
Fun time for a good deal
morningmayan (Houston, Texas) on Apr 27, 2024
It had a very lovely pool and an easy place to get around. I especially liked Miguel and Jesus that helped us a lot and check in and Miguel at the restaurant. It’s a very nice place for families or a quick get away with friends and family:))) Extra nice beach!!
Lovely hotel very clean with very friendly staff
missnormal (London, United Kingdom) on Apr 27, 2024
We stayed April 2024, 2 adults , kids age 11 & 7. We had a lovely family holiday enjoyed by all. When we arrived we found our room was a different layout to expected, a big thank you to Carlos at reception who did his best and upgraded us to a family suite, which was so amazing. We choose the hotel as it advertised kids clubs - we saw the baby under 4’s but did not find any supervised older activities that did not require a parent to be present. They did daily rock wall climbing and a small zip line (most suited to under 8’s). And there are basket ball and football courts (balls available to borrow from games room. ). Family activities is a games room with air hockey/pool /table tennis and crazy golf. Also a cinema room that plays 3 different films each day and evening entertainment show at 8.30. We spent most of our days at the pool as there was a great family pool games programme from 10-4. Big shout out to Beth and JLo who got everyone involved. There is no shortage of beds around main pools but not many have shaded options, all loungers at water slides have cover. The hotel has 5 specialist restaurants you can book during your stay and a buffet restaurant. The buffet restaurant is great for breakfast but dinner is very dissatisfying and not much variation of choice. To book one of the restaurants you need to be on the app at 8am and by 8.03 all slots are gone! In all of the restaurants the food is served warm not hot, which was a bit of a let down. Snack bar by pool opens at 11 and caters for usual burger/hot dogs etc, and there is a inside snack bar by reception 10pm - 6am serving burgers and sandwiches ( chef made us sandwiches when we went for our 5am excursion and wrapped for us to take with us). Oriental snack restaurant behind pool opens 12-4 for Chinese and sushi there is also coffee and cake station behind lifts. The only complaints we had about the hotel is- 1. If you’re not American forget getting served coffee at breakfast, there is no machine to get self serve either in the buffet . We noticed every morning USA guests were seated by a staff member and brought drinks and plate of bacon immediately, all other guests had to seat themselves and try and catch a passing server to ask for a hot drink and yes we were tipping too! 2. The food in all restaurants is served warm not hot so was wary ordering some of the fish dishes - everything we ate in the specialist Restaurants was delicious. Also the app booking system is like a race and all slots gone within 3 minutes. Top tips- you are right on the beach, if you go down and turn left, between this and the next hotel is 2 outside beach parks which make for some amazing pictures and the Cancun sign is right here at top by the road. You will also find lots of wild iguanas here, take them a whole banana from the buffet and they will all run down to get the peel and middle. Ubers run in Mexico and are a lot cheaper than the Taxis, it’s only 126mxn peso to las Isla which has a great mix of designer and souvenir shops as well as the aquarium. Book your excursions through trip advisor - visitor as much cheaper than hotel reps and transport so cheap. Best dolphin experience is dolphin discovery - book directly on line. They have a market inside here at least 3 days a week, the sellers do not hassle you and expect you to haggle, so be brave as we got our bits for half the original asking price ??
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