Holiday Inn Resort Montego Bay

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3606 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Rose Hall Bartender DENROY

    Reviewed by Jbyrf() on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    One of the best bartenders I have experienced in all of my traveling. Denroy Robinson was a great bartender but most importantly a great person. We were always greeted with a smile and great conversation. Every time we arrived in the lounge he remembered our drinks and made us laugh. His presence made our rose hall experience worth every moment.

    Nice resort

    Reviewed by 140lekisham() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First off our overall experience was excellent. We had an amazing time creating new memories. The staff was very friendly and helpful. The entertainment was nice. The resort itself was very clean. The beach and island was breathtaking and relaxing. It’s a family resort so it was a decent balance children versus adults. The adult only section was great as well. The food in the buffet was ok. Good variety for my taste however the restaurants were superb! Our room had a great view, clean, but dated. Our bathroom has seen better days. Very old and cramped. Definitely could use some renovations. Didn’t spend much time in the room so didn’t effect me much. Again we had an amazing time.

    Best resort in the Caribbean W.I.

    Reviewed by Laylaquee() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Holiday Inn Jamaica has it all... relaxation, entertainment, food and drink, family and adult friendly, cleanliness, but most of all the staff!!! These individuals are world class!!! They truly have blossomed where they are planted.There are so many wonderful staff it is hard to name everyone so here’s a few. I would like to start out with Winsome Hooper She is world class and does her job very well. Jodi in the VIP lounge we met Jodi several years ago when she worked front lobby bar. Jodi smile is very contagious she has a bubbly personality she knows how to interact with everyone is very good at remembering you and your favorite drink and promptly delivers she truly goes over and above her work. Ewen Barefoot beach bar Ewen has that smile that is very engaging he interacts with everyone like he’s known them for years he truly loves his work and it shows. Paul lobby host we met Paul several years back. Paul remembers returning guest and treats them like family don’t worry if you’re a 1st time guest you will be soon be in the family. It’s easy to see why Paul who are the first people that greets guest. Paul also goes above and beyond his call of duty. Christopher R. kitchen/Cook We’ve know Christopher for years back when he was cooking at the barefoot grill. Christopher has a passion for food with attention to detail and it shows. Christopher smile is warm and inviting. When we seen he won “employee of the year” it was no surprise to us. He truly deserved it.We love having him in the main buffet area. If something is delicious it’s guaranteed that he had something to do with it. Chistian C.Kitchen Is like a morning sunshine. She’s happy to see you and remember the way you like your omelette and delivers it with a smile. Paul kitchen Paul has a great memory for returning guest and will be happy to see you. Especially if he makes your omelette in the morning. Karen T team lead kitchen it was so easy to see why Karen is a team lead staff and guest love her. Karen is very engaging with everyone around her. Every morning she is smiling followed by a good morning. Samantha S restaurant Samantha’s professionalism and hard working at its best. You can see her in the morning at the buffet and the afternoon at the VIP lounge. She knows her line of work and does it very well. Orrett Adult pool bar we’ve known Orrett for years Orrett is service with a smile he loves his work and it truly shows he’s very engaging remembers what you’re drinking and promptly delivers. Kevin adult pool bar we’ve known Kevin for years Kevin knows his job and does it very well if you want to try something new see Kevin he’ll set you up. Romae Lobby bar Romae has a smile and serves like no other. She keeps the drinks coming. Kayon A. housekeeper We met Kayon in June for the first time she knows her job and pays attention to detail she’s very attentive to the guest and all their needs. Claudeen casino Claudeen loves her job and it shows always happy to see you. Tarsha C. Bar Tarsha is a “newbie” But you would never know. She stood out like a seasoned veteran full of good energy and a smile who truly loves her job and that shows. Big smile’s, kind words, generally happy to see you and truly love what they do. It’s easy to see why these people have the positions, and they will go very far in the hotel tourism career. We went twice this year and are looking forward to keep going twice a year. This is our six year at this resort. It has everything you need. We love it can’t wait to go back and see everyone again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing Staff & Views

    Reviewed by D B() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in Holiday INN Resort in November & weather was perfect.We took Ocean front room which we enjoyed a lot with beautiful views. Buffet: Food was Hit or miss in the Buffet everyday its not that great quality ,Omelette Station & Pasta Station were good though & big lines. Jerk Hut: Food was extraordinary there and the Sauce was amazing,Joe is great in Jerk Hut we always ate there as buffet food was not great. Restaurants: We liked Jamaican Restaurant & the Sea Breeze which are free,Japanese you have to pay but its worth it.Italian was worst food & more Clothing restrictions KIDS Club: We dropped everyday our 18month old son during his nap time in the afternoons & night our dinner time ,Paulene & Irene are really good in the club but the Closing during Lunch & Dinner times does not make sense. Beaches were really good,Activities were great & Great staff but the Drinks were Watered down but if you tip them then they might make it better.Overall had relaxing & Amazing Holiday.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Turtle Pleasure

    Reviewed by NewcastleStu(newcastle) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just arrived back in UK 12/12/19 after two weeks in Holiday Inn. After a total farce upon arrival at airport, a swift ten minutes transfer was ideal, even quicker check in, A good 30 people arrived at the same time no delays. Whisked off to Room 5107 with shower (No bath) One large brilliant and comfy bed, ideal for my mobility issues. A patio which got a bit of Sun the afternoon , but with its own Wildlife. Lizards & ?? along with Kingsley The Gardener, what a truly wonderful man who had so much pride in his work & gardens. Too be honest he made my holiday, Yo Man wor cry every morning. Hotel was having a make over but I found no issues until last couple of days when main restaurant was having a lick of paint. Loved Italian place not to impressed with Sea Brezze and very rude staff, more rude staff was at the pool lads and towels mug. What plonkers just chasing the girls. Again no tips left. Bar staff at adult pool behind block seven outstanding and great staff.Just having to deal with rude holiday makers from USA. What a nation of holiday makers no please or thank you. My Gran was from US and would have been so ashamed, again with The White Yanks thinking he was above all Lovely people from Canada. The food was a bit hot and cold depending the time, but an outstanding selection every day. Did not bother watching any of the shows on a night, no tables outside which was a shame, but again I witnessed WHY (shameful). My big highlight was seeing a baby turtle learning its way until A Yank decided to remove the creature from the water to show his pals. Again A Shameful act he told me he was a regular visitor. What a fool. Only downside last two days and the farce of the catering service which took a huge tumble, a disgrace to be honest to the staff who had been put to serve the customers, a bust up ensured with a couple of managers who were unaware of the farce going on upstairs in the walk ways of the hotel. These two clowns had no customer service and should be sacked. The Turtle & The Gardener made my holiday. # Things can only get better ## Wake up Holiday Inn

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4