TripAdvisor Traveler Rating

The resort has old units and over priced restaurants. Landscaping is ok. Resort is very large complex with a real nice beach and pool area...the best part. Bell captain staff all excellent and getting around the complex very easy (we were off season) so maybe the resort wasent full. The main issue and reduces the scores is given a crappy room overall and manipulation to do a timeshare prezo to upgrade This should never happen!

Ana Gloria gets the 5 stars along with her team the night of Sunday Apr 28. This night crew was amazing! Ana assisted us in moving to a different room that day crew could not. The bellman moved all of our belongings and we are so happy thanks to both Ana and the bellman. Since the move, it’s been a lovely week. We’ve enjoyed the property so much.

Francisco at the Tortuga Bar is top notch! He really cares about the guests and will do anything to make you happy! We will definitely be back to Hacienda Del Mar and we look forward to seeing Francisco again!

We recently stayed here and it was a lovely resort. We thoroughly enjoyed the morning activities in the pool. Everyone at the resort was very friendly and helpful throughout out stay. Jovani at the Burro Cansado was our server on multiple occasions and he did a great job. Thanks for a great stay.

This pool staff is amazing! There is no better than Ruffo Omar. Ramirez and Francisco. The staff makes the entire trip!! When you spend 80% of your time by the pool this is crucial to have a wonderful experience and thanks to these amazing men it was unforgettable!!!