Kore Tulum Retreat and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1999 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Overated

    Reviewed by nomadglad(Sarasota, Florida) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed here 2 nights. We were lured by the ‘excellence awards’ the property had received. Our assessment is that it was a 2 out of 5, maybe a 3 if you got a good price. I come from an era that says if you don’t have anything nice to say, don’t say it so this is hard to write. Yet, I was also a hotel manager of a 300+room hotel and I see details that are needing serious attention. Pros: view of the ocean, large room, comfy bed and pillows, lush landscaping, free parking, nice staff. Cons: Dirty pool (photo), dingy towels, unbelievable mosquitos. The air conditioning was at a bare minimum, so we slept without blankets. Food service and quality was basic. It took 40 minutes to get poached eggs our first morning. They claim to have two restaurants,but it was the same restaurant with no air conditioning and two menus. The first night we ordered sushi which was one single 1 inch piece of rice with a 1 inch tentacle of octopus. The waiter was very kind to ask if we had any food sensitivities. I explained to him that I could not eat dairy. He seemed very careful and repeated it four times. My fish came out with cheese on it. While the pictures of the restaurant look magical, there is no ambience. None. No candles, no music, just a very long wait and VERY basic food. You enter the resort through a gorgeous glass lobby. It is the only place you will get reception for your cell phone so you will need to walk back if you don’t want to pay $18 a day to have WiFi in your room (which seems like a basic amenity for a all inclusive). We were gone most of the day despite having paid for an all inclusive. We paid $629. For 2 nights. The first night there was a disturbance outside our room and security was there. We didn’t feel comfortable and we had just checked in. When we returned to our room the following evening, there was no running water. The next morning when we got up in the morning, there NO coffee. We had 6 drinks total. They were just ok. We tried both the red and white House wine. We are not wine snobs. In fact, we would most likely drink something that was just OK because we tend not to waste anything. Both wines were horrible. The staff was friendly and hardworking but there is no excellence here. This place has extreme potential. Tulum has evening ambience and creative solutions that could easily update this property back to excellent. Go get help!

    This place is great

    Reviewed by 297dimitrif(Houston, Texas) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second trip to Kore. Last time was high season and it was packed. This time we had the whole place to ourselves. The food is pretty good for an all inclusive place. Also our room was fantastic. Two jet tubs, two full baths, a kitchenette... Met some great people too!

    Looks good but also a lot of bad things

    Reviewed by everytime m() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Great view from the beginning but it’s not a clean hotel, the food was not good at all and the manager wasn’t nice and polite. We asked to keep our luggage and because one of our group told him that he wasn’t treated us honestly he told us that we can take a room for one more night with full price. Bad ending to an average visiting. Too bad.

    Impressed ??

    Reviewed by music4lifeuk(London) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you're looking to stay in a resort and receive 5star plus treatment then Kore Tulum Retreat and Spa resort is the place. Rooms-amazing,Service-brilliant,Food-spectacular,staff-acceptional, I'm definitely coming back ??

    Isolation and Relaxation

    Reviewed by Terry3119() on Sep 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exactly what my wife and I needed and wanted to experience on our Honeymoon. The room was comfortable and clean, the food was great and fresh and definitely alot better than what some other reviews claim. The staff were great and friendly and most notably Raul, Gerardo, Alan and Degny, all made our stay just that much better.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4