Universal's Loews Sapphire Falls Resort
What to expect (based on 4850 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Disappointed by Universal.
Reviewed by cdibennardo(Centereach, New York) on Aug 21, 2019
One of the reasons we came to Orlando was for the Hagrid Motorcycle ride at the Island of Adventure Park. Well after getting advice for two days from different people we finally were able to get on the ride. We got to Universal before 8 on both days only to be told that the line was closed the first day and that the ride had broken down on both days. We waited in the hot sun for 3 hours in the hot sun the second day after being part of a Black Friday stampede to have a place in the “chosen group” line. My wife finally convinced several different managers to give the line fast passes to come back when the ride reopene so we were able to do something besides sweat. The ride finally opened at 1:30 PM and we were able to come back and get on after a reasonable wait. All of which could have been avoided, by better planning by the park. I suppose we were lucky, because I had heard from other guests that they never got on.
Individual ratings:
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Very good
Reviewed by Apt1122(Madison, Georgia) on Aug 20, 2019
Had a great time, staff was great, pool was amazing, it made you feel like royalty. nice dbl queen room, wish it had been a king. But overall a great experience. We will definitely come back in the future.
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Best staff ever
Reviewed by dabrockman1983() on Aug 19, 2019
I would like to say that in my entire life, this is by far the most friendly place I have ever stayed at. The rooms are beautiful but we all know the overall experience starts and ends with the staff! Excellent people and they are very knowledgeable!
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Best Orlando Vacation By Far
Reviewed by mcastr380111(Macungie, Pennsylvania) on Aug 19, 2019
Excellent property, food in some areas could be more cost effective especially when you are traveling with family but, overall the property was amazing. We were celebrating my granddaughter's 9th birthday
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Surprise yourself in a modern and stylish family property
Reviewed by Sunshine726680() on Aug 19, 2019
I must say when we book disney, or any of these theme parks hotels, you know you pay mainly for the parks and location than for anything. To my surprise this hotel was super modern, easy going, brand new rooms, fantastic Kids Suite connecting rooms for family, new bedding, fresh towels. Good but expensive breakfast. Beyond our expectations. And all theme parks are just 10 minutes away with the beautiful water taxis inside the property.
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