Sir Francis Drake Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 29 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Still my favorite place to stay

    Reviewed by Helenaz2011(Seattle, Washington) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here with 3 friends for our annual reunion. We had a deluxe double queen room that was spotless. Service was excellent as usual. It was great to have a walk-in shower as all of us are older, but be careful as the floor of the shower is slippery—that could be better. Also, the room could use an additional easy chair, as there is only one. And a small fridge—some rooms have them. Easy to check in and easy to check out. The location is ideal-close to cable cars, shopping and entertainment. Lots of great restaurants in the vicinity, right next door to Union Square, and there’s a Starbucks downstairs.

    Individual ratings:

    Service

    Service-5

    Completely Unsafe - Needs Major Renovation

    Reviewed by 1JetSetGal1(sourh pasadena) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had been looking forward to staying at hotels during the holiday. We stayed for three nights. Windows are old and not sealed, with cold air drafting in at all times. It was either extremely hot or freezing. On Sunday morning, around 7am I woke up to the distinct smell of smoke. No alarms were going off, so I got up to investigate. Stepped into the hallway, no odor. It was coming from outside. Our room was on the seventh floor, room 728. It overlooked the roof. I called the front desk, and an engineer was dispatched. I had already begun to pack, even though flight home wasn't until much later in the day. The odor was just SO strong. I did contemplate calling 911, but the front desk told me there was no fire anywhere in the hotel. The engineer came into the room, went straight to the window and said, "It's our pizza oven that is causing the odor." A PIZZA OVEN? Emitting such a strong odor at 7:15 am? He couldn't explain why we hadn't smelled it the previous two mornings. He said that other people had called with reports of the smoke. Remember, our windows don't open, but air can come in through the cracks. Not happy with his explanation, we slammed our suitcases closed, and decided to take our bags down the seven flights of stairs. We told the check out clerk about the strong odor of smoke coming from this alleged pizza oven. I asked her to explain why a pizza oven would be used so early in the morning. She said a lot of other guests ordered pizzas in the morning. I was stunned, did I have the word "stupid" across my forehead? Room service at the hotel is a joke. Two types of pizza, and we had ordered on Saturday night. Cold and looked as if it had been left out for hours. Room service menu was sparse and pathetic. Back to the front desk check out....she informed us the hotel frequently had smoke alarms going off, and there was "nothing" that could be done about the smoke or the alarms because the building was old. There are older hotels than the Sir Francis Drake that have windows that actually aren't drafty, smoke alarms going off for no reason, and pizza ovens that don't emit strong smell of smoke. IF there is a pizza oven, it's extremely concerning from safety standpoint that we could smell it on Sunday am. BTW, it was much windier on the smoke morning than the prior two. Just do a check here on TA for the words "fire alarm" "smoke alarm" for the Sir Francis Drake. I just hope this hotel gets its act together before there is major accident.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Great stay, great location

    Reviewed by timmN5382LN() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week at the Sir Frances Drake hotel, very much enjoyed my stay. The room was clean and quiet and the hotel staff were very friendly, in particular Kyle, who was very helpful and great source of info for all things San Francisco. Highly recommended.

    Genuine Class

    Reviewed by 439therealb() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The history and staff of the Drake made staying there a truly amazing experience. This is a long review but that's because it really was an amazing stay. Unlike other hotels, the Drake has hit the unique balance of maintaining tangible historical elements without compromising the level of modern amenities that one now expects from a hotel (their gym is one of the better ones I’ve found in the city). The murals and architecture are striking and one ride up the elevator leads to a bar that’s hip and on par with the more chic and popular city nightlife. I've stayed at a lot of hotels and this balance is really hard to find especially in SF. The staff was equally amazing so much so that I tracked down the names of the people that helped me. The person at the front desk, Kyle, offered historical tidbits about the hotel and the entire city and, on the second day there, went out of his way to follow up on the conversation and provide some restaurant recommendations that were specific to what I said I was interested in the day before - he actually listened to what I was saying when checking in! The bellman, John, was equally sincere going above and beyond when I was trying to navigate my way downstairs. John could have easily pointed down the stairs and told me where to go but instead, he took the time to walk down the stairs and accompany me to the hallway to make sure I knew where I was going. It is these small things and genuine interactions and touches that made the stay such a unique experience. There was a level of sincerity with every person I spoke with which matched the class of the building itself. I eagerly look forward to returning.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Stay!

    Reviewed by northbowenroad() on Nov 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I went for our anniversary and had an amazing time at this historic hotel. Staff was great, and the room was very clean. The Christmas decor was beautiful. We will for sure be back again!